Paper Feed Problems - Lexmark MS531 User Manual

Troubleshoot a problem
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, touch and hold the error message on the display using two fingers for 15 seconds. When a
confirmation dialog box appears, touch Continue.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
supplies" on page
If the printer does not print after clearing the error message, then reset the supply usage counter.
1
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
And Counters.
2
Select the part or supply that you want to reset, and then touch Start.
3
Read the warning message, and then touch Continue.
4
Using two fingers, touch the display for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the supply item to the place of
purchase.

Paper feed problems

Envelope seals when printing
Action
Step 1
a
Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b
Send the print job.
Does the envelope seal when printing?
Step 2
a
Make sure that paper type is set to Envelope.
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Send the print job.
Does the envelope seal when printing?
108.
"Using genuine Lexmark parts and
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
171