Solving Print Problems - Lexmark MS719 User Manual

Troubleshooting
Paper jam message remains after jam is cleared
Action
a
From the printer control panel, navigate to:
Next > > Clear the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?

Solving print problems

Printing problems
Confidential and other held jobs do not print
Action
Step 1
a
From the printer control panel, open the Held Jobs folder, and then
verify that your print job is listed.
b
Resend the print job.
For more information, see
on page 82.
Did the jobs print?
Step 2
Do one or more of the following:
• Delete the print job, and then resend it.
•
If you are printing PDF files, then generate a new file, and then print
it again.
Did the jobs print?
Step 3
a
Increase the printer memory. Do one or more of the following:
• Delete some print jobs.
•
Install additional printer memory.
b
Resend the print job.
Did the jobs print?
"Printing confidential and other held jobs"
Yes No
Contact customer The problem is solved.
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Contact
support.
209
customer