Contacting Customer Support And Returning The Srx240 Services; Gateway Hardware; Return Procedure For The Srx240 Services Gateway; Locating Srx240 Services Gateway Component Serial Number And Agency - Juniper SRX240 Hardware Manual

APPENDIX D
Contacting Customer Support and
Returning the SRX240 Services Gateway
Hardware

Return Procedure for the SRX240 Services Gateway

Copyright © 2013, Juniper Networks, Inc.
This appendix includes the following topics:
Return Procedure for the SRX240 Services Gateway on page 153

Locating SRX240 Services Gateway Component Serial Number and Agency

Labels on page 154
Contacting Customer Support to Obtain Return Materials Authorization on page 155
Follow the tasks list provided in
Gateway or component to Juniper Networks for repair or replacement:
Table 46: Return Procedure for SRX240 Services Gateway
Step Task
1 Determine the part number and serial
number of the services gateway or
component.
2 Obtain a Return Materials Authorization
(RMA) number from JTAC.
3 Pack the SRX240 Services Gateway or
component for shipping.
NOTE: Do not return the device or any component to Juniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer via collect freight.
Table 46 on page 153 to return an SRX240 Services
For more information, see
"Locating SRX240 Services Gateway
Component Serial Number and Agency
Labels" on page 154
"Juniper Networks Technical
Assistance Center" on page 106
"Packing the SRX240 Services
Gateway and Components for
Shipment" on page 156
153