Page 2
Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.
® To obtain the most current version of all Juniper Networks technical documentation, see the product documentation page on the Juniper Networks website at http://www.juniper.net/techpubs/ If the information in the latest release notes differs from the information in the documentation, follow the product Release Notes.
7 days a week, 365 days a year. Self-Help Online Tools and Resources For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features: Find CSC offerings: http://www.juniper.net/customers/support/...
SRX220 Services Gateway Models The SRX220 Services Gateway is available in two models, which are described in Table 3 on page Table 3: SRX220 Services Gateway Models...
The J-Web interface provides access to all Junos functionality and features. Junos OS command-line interface (CLI): Juniper Networks command shell that runs on top of a UNIX-based operating system kernel. The CLI is a straightforward command interface. On a single line, you type commands that are executed when you press the Enter key.
Page 21
The PoE LED is enabled only on the SRX220H-POE model of the SRX220 Services Gateway. On the SRX220H model, the PoE LED is disabled. For more details on the SRX220 Services Gateway software features and licenses, see Junos OS Administration Guide for Security Devices...
SRX220 Services Gateway Power Supply on page 17 SRX220 Services Gateway Specifications The SRX220 Services Gateway chassis is a rigid sheet metal structure of 1 rack unit (U) height that houses all the other hardware components. Figure 1 on page 7 shows the SRX220 Services Gateway chassis for SRX220H and SRX220H-POE models.
SRX220 Services Gateway Description on page 3 Documentation SRX220 Services Gateway Front Panel and Back Panel Views on page 9 Monitoring the SRX220 Services Gateway Components Using LEDs on page 128 SRX220 Services Gateway Electrical Safety Guidelines and Warnings on page 65...
Chapter 2: Hardware Components and Specifications SRX220 Services Gateway Front Panel and Back Panel Views This topic contains views of the front panel and back panel of the SRX220 Services Gateway. This topic includes the following sections: SRX220 Services Gateway Front Panel on page 9...
SRX220 Services Gateway Hardware SRX220 Services Gateway Built-In Interfaces on page 14 SRX220 Services Gateway LEDs on page 11 SRX220 Services Gateway Boot Devices and Dual-Root Partitioning Scheme on page 16 SRX220 Services Gateway Back Panel Figure 3 on page 10 shows the back panel of the SRX220 Services Gateway.
The numbers in Figure 5 on page 13 correspond to the numbers in Table 9 on page Table 9 on page 13 describes the built-in Ethernet port LEDs. Table 9: SRX220 Services Gateway Built-In Ethernet Port LEDs Number Function Color State Description...
SRX220 Services Gateway Specifications on page 7 Documentation SRX220 Services Gateway Front Panel and Back Panel Views on page 9 SRX220 Services Gateway Built-In Interfaces on page 14 SRX220 Services Gateway Boot Devices and Dual-Root Partitioning Scheme on page 16...
Page 31
Chapter 2: Hardware Components and Specifications Table 10: SRX220 Services Gateway Built-In Hardware Interfaces (continued) Interface Type Specifications Description Universal Serial Bus (USB) Two ports that: The USB ports can be used as follows: Function in full speed and high speed.
Junos OS image located in the other root partition and remain fully functional. When the SRX220 Services Gateway powers up, it tries to boot the Junos OS from the default storage media. If the device fails to boot from the default storage media, it tries to boot from the alternate storage media.
SRX220 Services Gateway Power Supply on page 17 SRX220 Services Gateway Cooling System The cooling system for the SRX220 Services Gateway includes two fixed fans. The fans draw air through vents along the left and right sides of the chassis and exhaust the air through the back of the chassis.
The SRX220 Services Gateway with Power over Ethernet (SRX220H-POE) model of the SRX220 Services Gateway supports PoE on eight ports, which supply electric power over the same ports that are used to connect network devices. The PoE ports let you plug in devices that require both network connectivity and electric power, such as IP phones and wireless access points.
Table 12 on page 20 lists the classes and their power ratings as specified by the IEEE 802.3af standard. Table 12: PoE Classes and Power Ratings on the SRX220 Services Gateway Class Maximum Power Level Output from the PoE Port 15.4 W...
SRX220 Services Gateway Mini-Physical Interface Modules on page 23 Configuring PoE Functionality on the SRX220 Services Gateway To enable the Power over Ethernet (PoE) feature support on your SRX220 Services Gateway, you must configure the services gateway. You can configure PoE using the Junos OS command-line interface (CLI).
SRX220 Services Gateway Mini-Physical Interface Modules on page 23 SRX220 Services Gateway Mini-Physical Interface Modules The SRX220 Services Gateway has two slots for Mini-Physical Interface Modules (Mini-PIMs). A Mini-PIM is a network interface card that is installed on the services gateway to provide physical connections to a LAN or WAN.
Site Preparation Site Preparation Checklist for the SRX220 Services Gateway on page 27 General Site Guidelines for Installing the SRX220 Services Gateway on page 29 SRX220 Services Gateway Cabinet Requirements on page 29 SRX220 Services Gateway Rack Requirements on page 30...
Page 44
Related SRX220 Services Gateway Specifications on page 7 Documentation General Site Guidelines for Installing the SRX220 Services Gateway on page 29 Installation Overview for the SRX220 Services Gateway on page 71 SRX220 Services Gateway Cabinet Requirements on page 29 SRX220 Services Gateway Rack Requirements on page 30...
Clearance Requirements for Airflow and Hardware Maintenance of the SRX220 Services Gateway on page 31 SRX220 Services Gateway Cabinet Requirements The SRX220 Services Gateway can be installed in a standard 800 mm (31.5 in.) or larger enclosed cabinet. Table 14 on page 29 provides the details on cabinet size, clearance, and airflow requirements.
A cabinet larger than the minimum size required provides better airflow and reduces the chance of overheating. Related General Site Guidelines for Installing the SRX220 Services Gateway on page 29 Documentation Site Preparation Checklist for the SRX220 Services Gateway on page 27...
Clearance Requirements for Airflow and Hardware Maintenance of the SRX220 Services Gateway When planning the installation site for the SRX220 Services Gateway, you need to allow sufficient clearance around the rack or cabinet where you are planning to install the device.
Related SRX220 Services Gateway Description on page 3 Documentation General Site Guidelines for Installing the SRX220 Services Gateway on page 29 Site Preparation Checklist for the SRX220 Services Gateway on page 27 SRX220 Services Gateway Cabinet Requirements on page 29...
CHAPTER 6 Power Guidelines, Requirements, and Specifications SRX220 Services Gateway Site Electrical Wiring Guidelines on page 35 SRX220 Services Gateway Power Specifications and Requirements on page 36 SRX220 Services Gateway Grounding Specifications on page 37 SRX220 Services Gateway Site Electrical Wiring Guidelines...
The shielding for the wiring must be grounded at both ends. Related General Site Guidelines for Installing the SRX220 Services Gateway on page 29 Documentation SRX220 Services Gateway Electrical and Power Requirements SRX220 Services Gateway Power Specifications and Requirements on page 32...
Site Preparation Checklist for the SRX220 Services Gateway on page 27 SRX220 Services Gateway Grounding Specifications on page 37 Interface Cable and Wire Specifications for the SRX220 Services Gateway on page 39 SRX220 Services Gateway Grounding Specifications To meet safety and electromagnetic interference (EMI) requirements and to ensure proper operation, the services gateway must be adequately grounded before power is connected.
Interface Cable Specifications and Connector Pinouts Interface Cable and Wire Specifications for the SRX220 Services Gateway on page 39 RJ-45 Connector Pinouts for the SRX220 Services Gateway Ethernet Port on page 39 RJ-45 Connector Pinouts for the SRX220 Services Gateway Console Port on page 40...
BI_DD+ BI_DD- Related Interface Cable and Wire Specifications for the SRX220 Services Gateway on page 39 Documentation RJ-45 Connector Pinouts for the SRX220 Services Gateway Console Port on page 40 SRX220 Services Gateway Front Panel and Back Panel Views on page 9...
Data Set Ready Clear to Send Related Interface Cable and Wire Specifications for the SRX220 Services Gateway on page 39 Documentation RJ-45 Connector Pinouts for the SRX220 Services Gateway Ethernet Port on page 39 SRX220 Services Gateway Front Panel and Back Panel Views on page 9...
SRX220 Services Gateway Fire Safety Requirements on page 55 SRX220 Services Gateway Safety Requirements, Warnings, and Guidelines on page 56 SRX220 Services Gateway Laser and LED Safety Guidelines and Warnings on page 56 SRX220 Services Gateway Maintenance and Operational Safety Guidelines and...
Page 62
De onderstaande richtlijnen worden verstrekt om uw veiligheid te verzekeren: De Juniper Networks services gateway moet in een stellage worden geïnstalleerd die aan een bouwsel is verankerd. Dit toestel dient onderaan in het rek gemonteerd te worden als het toestel het enige in het rek is.
Les directives ci-dessous sont destinées à assurer la protection du personnel: Le rack sur lequel est monté le Juniper Networks services gateway doit être fixé à la structure du bâtiment. Si cette unité constitue la seule unité montée en casier, elle doit être placée dans le bas.
Page 64
Le seguenti direttive vengono fornite per garantire la sicurezza personale: Il Juniper Networks services gateway deve essere installato in un telaio, il quale deve essere fissato alla struttura dell'edificio. Questa unità deve venire montata sul fondo del supporto, se si tratta dell'unica unità...
SRX220 Services Gateway Hardware SRX220 Services Gateway Definition of Safety Warning Levels This topic defines the following four levels of safety warnings used in Juniper Networks technical publications: NOTE: You might find this information helpful in a particular situation or might otherwise overlook it.
SRX220 Services Gateway Fire Safety Requirements on page 55 SRX220 Services Gateway Installation Safety Guidelines and Warnings on page 45 SRX220 Services Gateway Laser and LED Safety Guidelines and Warnings on page 56 SRX220 Services Gateway Electrical Safety Guidelines and Warnings on page 65...
Chapter 8: Safety and Regulatory Compliance Information Figure 9: Placing a Component into an Electrostatic Bag Related SRX220 Services Gateway Definition of Safety Warning Levels on page 50 Documentation SRX220 Services Gateway Fire Safety Requirements on page 55 SRX220 Services Gateway Fire Safety Requirements In the event of a fire emergency involving devices and other network equipment, the safety of people is the primary concern.
To keep warranties effective, do not use a dry chemical fire extinguisher to control a fire at or near a Juniper Networks services gateway. If a dry chemical fire extinguisher is used, the unit is no longer eligible for coverage under a service agreement.
SRX220 Services Gateway Hardware SRX220 Services Gateway Maintenance and Operational Safety Guidelines and Warnings This topic includes the following section: Safety Guidelines and Warnings on page 60 Safety Guidelines and Warnings Battery Handling Warning WARNING: Replacing the battery incorrectly might result in an explosion.
C). To prevent airflow restriction, allow at least 6 in. (15.2 cm) of clearance around the ventilation openings. Waarschuwing Om te voorkomen dat welke services gateway van de Juniper Networks services gateway dan ook oververhit raakt, dient u deze niet te bedienen op een plaats waar de maximale aanbevolen ο...
Varning! Slutlig kassering av denna produkt bör skötas i enlighet med landets alla lagar och föreskrifter. Related SRX220 Services Gateway Laser and LED Safety Guidelines and Warnings on page 56 Documentation SRX220 Services Gateway Electrical Safety Guidelines and Warnings on page 65...
Related SRX220 Services Gateway Electrical and Power Requirements Documentation SRX220 Services Gateway Maintenance and Operational Safety Guidelines and Warnings on page 60 SRX220 Services Gateway Agency Approvals on page 66 Grounding the SRX220 Services Gateway on page 93...
Chapter 8: Safety and Regulatory Compliance Information SRX220 Services Gateway Compliance Statements for Environmental Requirements on page 68 SRX220 Services Gateway Compliance Statements for Acoustic Noise on page 68 SRX220 Services Gateway Compliance Statements for EMC Requirements Canada This Class A digital apparatus complies with Canadian ICES-003.
98/101/EEC. The product documentation includes instructional information about the proper method of reclamation and recycling. Related SRX220 Services Gateway Compliance Statements for EMC Requirements on page 67 Documentation SRX220 Services Gateway Compliance Statements for Acoustic Noise on page 68...
CHAPTER 9 Installation Overview Installation Overview for the SRX220 Services Gateway on page 71 Required Tools and Parts for Installing and Maintaining the SRX220 Services Gateway on page 72 Installation Overview for the SRX220 Services Gateway After you have prepared your installation site, you are ready to unpack and install the services gateway.
Related Unpacking the SRX220 Services Gateway on page 75 Documentation General Site Guidelines for Installing the SRX220 Services Gateway on page 29 Preparing the SRX220 Services Gateway for Rack-Mount and Wall-Mount Installation on page 79 Required Tools and Parts for Installing and Maintaining the SRX220 Services Gateway...
Verifying Parts Received with the SRX220 Services Gateway on page 76 Unpacking the SRX220 Services Gateway The SRX220 Services Gateway is shipped in a cardboard box. The box also contains the device accessories and the following documents: SRX100, SRX210, and SRX220 Services Gateways Initial Setup Overview...
SRX220 Services Gateway Hardware Verifying Parts Received with the SRX220 Services Gateway The SRX220 Services Gateway shipment package contains a packing list that includes all parts and accessories available with the device. Check the parts in the shipment against the items on the packing list. The packing list specifies the part numbers and describes each part in your order.
Page 93
You must order them separately. Contact your Juniper Networks customer service representative for more information. Related Required Tools and Parts for Installing and Maintaining the SRX220 Services Gateway Documentation on page 72 Unpacking the SRX220 Services Gateway on page 75...
Preparing the SRX220 Services Gateway for Wall-Mount Installation on page 80 Preparing the SRX220 Services Gateway for Rack-Mount and Wall-Mount Installation You can mount an SRX220 Services Gateway in a rack or on a wall. See the following topics for more information:...
The wall-mounting kit is not shipped with the device and must be ordered separately. Related Site Preparation Checklist for the SRX220 Services Gateway on page 27 Documentation Unpacking the SRX220 Services Gateway on page 75 Preparing the SRX220 Services Gateway for Rack-Mount Installation on page 79...
Gateway on page 88 Installing the SRX220 Services Gateway in a Rack You can front-mount the SRX220 Services Gateway in a rack. Many types of racks are acceptable, including four-post (telco) racks, enclosed cabinets, and open-frame racks. For more information about the type of rack or cabinet into which theSRX220 Services Gateway can be installed, see “SRX220 Services Gateway Rack Requirements”...
Position a mounting bracket on each side of the chassis, as shown in Figure 10 on page Figure 10: Installation of SRX220 Services Gateway in a Rack — Attaching the Mounting Brackets Use a number-1 Phillips screwdriver to install the screws that secure the mounting...
Related SRX220 Services Gateway General Safety Guidelines and Warnings on page 51 Documentation Required Tools and Parts for Installing and Maintaining the SRX220 Services Gateway on page 72 Preparing the SRX220 Services Gateway for Rack-Mount Installation on page 79 Installing the SRX220 Services Gateway on a Wall on page 86 Installing the SRX220 Services Gateway on a Wall You can install the SRX220 Services Gateway on a wall.
To install the device on a wall: Place the device on a flat and level surface with the Juniper Networks logo embossed on the top cover facing up. Ensure that the rubber feet are attached to the bottom of the chassis.
They enable you to easily add or change physical interfaces on a device. The SRX220 Services Gateway has two Mini-PIM slots. Each slot is covered with a blank faceplate to maintain proper airflow through the services gateway. Before installing a Mini-PIM in a slot, you must remove the blank faceplate from the slot.
Page 105
Chapter 12: Installing the Services Gateway Related SRX220 Services Gateway Installation Safety Guidelines and Warnings on page 45 Documentation Installing the SRX220 Services Gateway on a Wall on page 86 Installing the SRX220 Services Gateway in a Rack on page 83...
CHAPTER 13 Connecting, Grounding, and Powering On the Services Gateway Connecting the SRX220 Services Gateway to the Power Supply on page 91 Connecting and Organizing Interface Cables for the SRX220 Services Gateway on page 92 Grounding the SRX220 Services Gateway on page 93...
This noise is temporary and stops after the device is configured. Related Required Tools and Parts for Installing and Maintaining the SRX220 Services Gateway Documentation on page 72 Grounding the SRX220 Services Gateway on page 93...
Connecting the SRX220 Services Gateway to the Power Supply on page 91 Documentation Grounding the SRX220 Services Gateway on page 93 Interface Cable and Wire Specifications for the SRX220 Services Gateway on page 39 SRX220 Services Gateway Installation Safety Guidelines and Warnings on page 45 Grounding the SRX220 Services Gateway...
NOTE: The device should be permanently connected to ground during normal operation. Related Connecting the SRX220 Services Gateway to the Power Supply on page 91 Documentation Connecting and Organizing Interface Cables for the SRX220 Services Gateway on page 92 SRX220 Services Gateway Grounding Specifications on page 37...
Chapter 13: Connecting, Grounding, and Powering On the Services Gateway Powering On the SRX220 Services Gateway To power on the services gateway: Ensure that you have connected the power supply to the device. Insert the plug of the power supply adapter into an AC power source receptacle.
Junos OS Administration Guide for Security Devices Related Connecting the SRX220 Services Gateway to the Power Supply on page 91 Documentation Grounding the SRX220 Services Gateway on page 93 Powering On and Powering Off the SRX220 Services Gateway on page 94...
Connecting the Modem to the Console Port on the SRX220 Services Gateway on page 106 Connecting to the CLI at the User End for the SRX220 Services Gateway on page 107 Connecting to the SRX220 Services Gateway Setup Wizard If you plan to use the setup wizard to configure the SRX220 Services Gateway, you must...
SRX220 Services Gateway Secure Web Access Overview on page 121 Connecting an SRX220 Services Gateway to the CLI Locally If you plan to use the command-line interface (CLI) to configure the SRX220 Services Gateway, you must connect through the console port, as shown in Figure 20 on page 103.
Chapter 15: Establishing Basic Connectivity Figure 20: Connecting to the Console Port on an SRX220 Services Gateway NOTE: The numbers in Figure 20 on page 103 correspond to the numbers in Table 32 on page 103. Table 32: Connecting to the Console Port on an SRX220 Services Gateway...
. No password is required at initial connection, but you must root assign a root password before committing any configuration settings. Related Connecting an SRX220 Services Gateway to the CLI Remotely on page 105 Documentation Performing Initial Software Configuration on the SRX220 Services Gateway Using the CLI on page 113...
Chapter 15: Establishing Basic Connectivity Connecting an SRX220 Services Gateway to the CLI Remotely You can connect an SRX220 Services Gateway to the CLI from a remote location through two dial-up modems: A modem that is connected to the console port on the services gateway...
Documentation page 106 Connecting to the CLI at the User End for the SRX220 Services Gateway on page 107 SRX220 Services Gateway Software Configuration Overview on page 109 Connecting the Modem to the Console Port on the SRX220 Services Gateway To connect the dial-up modem to the console port on the services gateway: Turn off power to the services gateway.
Connecting the Modem at the SRX220 Services Gateway End on page 105 Documentation Connecting to the CLI at the User End for the SRX220 Services Gateway on page 107 SRX220 Services Gateway Software Configuration Overview on page 109 Connecting to the CLI at the User End for the SRX220 Services Gateway...
Understanding Management Access on page 112 Preparing the SRX220 Services Gateway for Configuration The services gateway is shipped with the Juniper Networks Junos operating system (Junos OS) preinstalled and ready to be configured when the device is powered on. When the device powers on, it tries to start the Junos OS on the USB flash drive. If a USB flash drive is not inserted into the USB connector or if the attempt otherwise fails, the device next tries the CompactFlash card, and finally the internal flash memory.
Table 36 on page 111 shows the mapping of the chassis cluster ports. Table 36: Mapping of the Chassis Cluster Ports on an SRX220 Services Gateway GE Port on SRX220 Services Gateway Management Interface...
Page 128
Connecting to the SRX220 Services Gateway Setup Wizard on page 101 Documentation Connecting an SRX220 Services Gateway to the CLI Locally on page 102 Connecting an SRX220 Services Gateway to the CLI Remotely on page 105 Performing Initial Software Configuration on the SRX220 Services Gateway Using the...
Page 129
Chapter 16: Configuring Basic Settings Performing Initial Software Configuration on the SRX220 Services Gateway Using the This procedure connects the device to the network but does not enable it to forward traffic. For complete information about enabling the device to forward traffic, including examples, see the appropriate Junos OS configuration guides.
Page 131
Related Connecting an SRX220 Services Gateway to the CLI Locally on page 102 Documentation Connecting an SRX220 Services Gateway to the CLI Remotely on page 105 Performing Initial Software Configuration on the SRX220 Services Gateway Using the...
Page 135
Choose Configure > Wizards to use the available wizards. Use the J-Web interface or the CLI for more extensive configuration. For more instructions on managing users and operations, monitoring network performance, upgrading software, and diagnosing common problems on an SRX220 Services Gateway, see the Junos OS Administration Guide for Security Devices...
CHAPTER 18 Maintaining the Hardware Maintaining the SRX220 Services Gateway Hardware Components on page 125 Replacing the SRX220 Services Gateway CompactFlash Card on page 126 Maintaining the SRX220 Services Gateway Hardware Components Table 39 on page 125 describes the common tasks for maintaining the hardware components of the services gateway.
Page 142
Site Preparation Checklist for the SRX220 Services Gateway on page 27 Replacing the SRX220 Services Gateway CompactFlash Card The SRX220 Services Gateway has a CompactFlash card installed in a covered slot at the right edge of the front panel. Under certain circumstances, you might find it necessary to replace the CompactFlash card.
Page 143
CHAPTER 19 Monitoring Hardware Components Monitoring the SRX220 Services Gateway Chassis Using the CLI on page 127 Monitoring the SRX220 Services Gateway Components Using LEDs on page 128 Monitoring the SRX220 Services Gateway Using Chassis Alarm Conditions on page 131...
Page 144
Monitoring the SRX220 Services Gateway Components Using LEDs on page 128 Documentation Monitoring the SRX220 Services Gateway Using Chassis Alarm Conditions on page 131 Monitoring the SRX220 Services Gateway Power System on page 132 Maintaining the SRX220 Services Gateway Hardware Components on page 125...
Page 146
Monitoring the SRX220 Services Gateway Using Chassis Alarm Conditions on page 131 Monitoring the SRX220 Services Gateway Power System on page 132 Using the Reset Config Button on the SRX220 Services Gateway on page 135 Changing the Reset Config Button Behavior on the SRX220 Services Gateway on...
For more information on the show chassis alarms command, see the Junos OS Administration Guide for Security Devices Table 41 on page 131 describes alarms that can occur for an SRX220 Services Gateway chassis component. Table 41: SRX220 Services Gateway Chassis Alarm Conditions and Corrective Actions...
Page 148
Monitoring the SRX220 Services Gateway Components Using LEDs on page 128 Monitoring the SRX220 Services Gateway Power System on page 132 Using the Reset Config Button on the SRX220 Services Gateway on page 135 Changing the Reset Config Button Behavior on the SRX220 Services Gateway on...
Monitoring the SRX220 Services Gateway Components Using LEDs on page 128 Monitoring the SRX220 Services Gateway Using Chassis Alarm Conditions on page 131 Using the Reset Config Button on the SRX220 Services Gateway on page 135 Changing the Reset Config Button Behavior on the SRX220 Services Gateway on...
Page 151
CHAPTER 20 Resetting the Configuration File Using the Reset Config Button on the SRX220 Services Gateway on page 135 Changing the Reset Config Button Behavior on the SRX220 Services Gateway on page 136 Using the Reset Config Button on the SRX220 Services Gateway...
Page 152
To return the function of the Reset Config button to its default behavior, remove the config-button statement from the device configuration. Related Using the Reset Config Button on the SRX220 Services Gateway on page 135 Documentation Monitoring the SRX220 Services Gateway Chassis Using the CLI on page 127...
Page 157
Returning the Services Gateway Return Procedure for the SRX220 Services Gateway on page 141 Locating the SRX220 Services Gateway Serial Number and Agency Labels on page 142 Information You Might Need to Supply to Juniper Networks Technical Assistance Center on page 143...
Page 158
Most components also have a serial number ID label attached to the component body. SRX220 Services Gateway Chassis Serial Number and Agency Labels The SRX220 Services Gateway has a serial number ID and agency labels on the bottom of the chassis, as shown in Figure 21 on page 143.
Page 159
Contacting Customer Support on page 144 Information You Might Need to Supply to Juniper Networks Technical Assistance Center If you are returning a services gateway or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).
Page 160
Contacting Customer Support Once you have located the serial numbers of the device or component, you can return the device or component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance Center (JTAC). You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods: On the Web: Using the Case Manager link at http://www.juniper.net/support/...
Page 161
To pack the services gateway for shipment: Retrieve the shipping box and packing materials in which the device was originally shipped. If you do not have these materials, contact your Juniper Networks representative about approved packaging materials. Attach an ESD grounding strap to your bare wrist and connect the strap to the ESD point on the chassis or to an outside ESD point if the device is disconnected from earth ground.
Page 162
Required Tools and Parts for Installing and Maintaining the SRX220 Services Gateway Documentation on page 72 Locating the SRX220 Services Gateway Serial Number and Agency Labels on page 142 Information You Might Need to Supply to Juniper Networks Technical Assistance Center on page 143...
Page 167
JTAC...................139, RJ-45................39, information required............143 PoE See Power over Ethernet requesting support............143 LED..................13 Juniper Networks Technical Assistance Center See Port LED JTAC TX/RX/LINK, PoE ............12 Junos OS port settings................105 CLI, connecting locally..........102 power CLI, connecting remotely..........105...
Need help?
Do you have a question about the SRX220 and is the answer not in the manual?
Questions and answers