Information You Might Need To Supply To Juniper Networks Technical Assistance Center; Juniper Networks Technical Assistance Center; Packing The Srx240 Services Gateway And Components For Shipment - Juniper SRX240 Hardware Manual

SRX240 Services Gateway Hardware Guide

Information You Might Need to Supply to Juniper Networks Technical Assistance Center

Related
Documentation

Juniper Networks Technical Assistance Center

Related
Documentation

Packing the SRX240 Services Gateway and Components for Shipment

156
If you are returning a services gateway or hardware component to Juniper Networks for
repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway when the problem occurred
Configuration data displayed by one or more show commands
Your name, organization name, telephone number, fax number, and shipping address
Return Procedure for the SRX240 Services Gateway on page 153
Locating SRX240 Services Gateway Component Serial Number and Agency Labels
on page 154
Packing the SRX240 Services Gateway and Components for Shipment on page 156
Juniper Networks Technical Assistance Center on page 106
If you need assistance while troubleshooting a services gateway, open a support case
using the Case Manager link at
(within the United States) or 1-408-745-9500 (from outside the United States).
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 156
This topic includes the following sections:
Packing the Services Gateway on page 157
Packing the Components for Shipment on page 157
http://www.juniper.net/support/
Copyright © 2013, Juniper Networks, Inc.
, or call 1-888-314-JTAC