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Recall
Feature Code: N/A
Description
There are two types of recall timers, transfer and hold. These timers are in the system to ensure
that calls that are placed or being transferred are not fogotten. When the timer, transfer or hold,
expires the call will ring at the extension that placed the call on hold or began the transfer. These
timers are adjustable.
•
Hold Reminder Time: default set to 60 seconds.
•
Exclusive Hold Time: default set to 3 minutes
•
Transfer Internal Recall: default set to 30 seconds
•
Transfer CO Line Recall: default set to 60 seconds
•
SLT Hold Recall: default set to 1 minute
•
EKT Hold Recall: default set to 1 minute
Default Settings:
N/A
Operation
1. When calls are placed on hold or in the middle of being transferred, and the timer expires,
the call will "recall ring" at the extension that paced it in that state.
2. While a CO line recalls the initiator, the initiator or any extension (with normal access of
that CO Line) may answer the recall ringing line.
Operational Notes
•
Recalling CO Lines will follow Call Forward destination settings of the extension that placed the
call on hold transfer.
•
Recalls will ring the attendant but not the Alternate Attendant extension.
•
When a holding or transferred call begins to recall, the outside party will hear transfer ring-
back tone.
•
During recall, the CO line returns to System Hold allowing any extension with normal CO line
receive privileges to retrieve the recalling line.
•
If the call goes unanswered by the extension, the call will begin ringing at the attendant. If
the timer expires again, the call will be disconnected.
XBLUE Networks
Telephone Operation
97
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