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Telephone Operation
Extensions become active (Logged On) UCD Agents (members of a UCD group) when they are
programmed into the group. The agents will receive calls using one of the three hunt methods
described above. When an agent leaves for the day or takes a break the agent should Log Off,
temporarily removing them from the group. Once removed from the group, that extension will
function normally, but it will not receive any UCD Calls until it is logged back into the group. When
the agent returns from break, they should log back into the group, once again becoming an active
member. When placed on a button, that button will toggle the agent in and out of the UCD group.
When the agent is logged out of the UCD group the button will be lit solid. When the agent is
logged into the group, the button will not be lit.
To ensure that a call is not left in queue, the system requires that one Agent (Member) be Logged
On at all times. If an agent is the last agent logged on, and tries to Log Out, they will get an error
tone, and the display shows
or press their DND button.
Default Settings:
N/A
Operation
1. While the extension is idle, the UCD Group Agent presses
Feature
91 to Log Off.
2. The display will momentarily indicate the new Agent Status (Log On or Log Off).
Operational Notes
•
If a Feature/DSS Button is programmed as the Agent Log Off/On button, the LED associated
to the button will light steady to indicate the Agent is Logged Off.
•
A Feature/DSS (Flexible) button programmed with the code
Agent Log Off / Log On.
108
; that agent should activate DND by dialing Feature 4
Last Agent
XBLUE Networks
Feature
91 to Log On or
Feature
91 will toggled the
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