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Crestron DM-TX-200-2G/400-3G
Problem Solving
Operations & Installation Guide – DOC. 6949B
Wall Plate DigitalMedia™ CAT Transmitters
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
DM-TX-200-2G and DM-TX-400-3G Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
Device does not
Device is not
function.
communicating with the
network.
Device is not receiving
power from a Crestron
power source.
Device is not receiving
sufficient power.
PWR LED does
Device is not receiving
not illuminate.
power.
DM LINK LED
Device is not
does not
transmitting DMNet
illuminate.
signal.
Source LED's do
Sources are not
not illuminate.
transmitting signals.
Intermittent or no
Poor cable connection.
audio output.
Loss of
Improper grounding.
functionality due
to electrostatic
discharge.
NOTE: For more advanced diagnostics, use the DMTool in Crestron Toolbox.
Wall Plate DigitalMedia™ CAT Transmitters: DM-TX-200-2G/400-3G • 33
CORRECTIVE ACTION
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Use the provided Crestron
power source. Verify
connections.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Verify that DMNet is
properly attached.
Verify that DM connections
are properly attached.
Verify source operation.
Verify all cable connections.
Check that all ground
connections have been
made properly.
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