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Crestron IM-WCVI
Problem Solving
Operations & Installation Guide – DOC. 6488
iMedia Wall Plate Computer Center with Video Interface
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
IM-WCVI Troubleshooting
TROUBLE
No video output
displayed.
No audio output.
Video from RGB
source is garbled or
no output.
Button does not
function when
pressed.
Other functions
operate, but does not
control the projector.
POSSIBLE
CAUSE(S)
Incorrect cable
connection.
Incorrect cable
connection.
Incorrect cable
connections.
Incorrect cable
connection.
Incorrect connections
to projector.
iMedia Wall Plate Interface: IM-WCVI • 13
CORRECTIVE ACTION
Verify computer cable
connection.
Verify video cable
connection.
Verify iMedia output
cable connection is
secure.
Verify computer audio
cable connection.
Verify video input's audio
cable connection.
Verify 15-pin computer
cable connection. Verify
iMedia output cable
connections.
Verify maximum iMedia
cable length. Adjust
delay on iMedia receiver.
Verify that the iMedia
output cable connection
from the IM-WCVI to
the iMedia receiver is
secure.
Verify cable wiring and
connections between
receiver and projector.
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