Problem Solving; Troubleshooting - Crestron ST-4T Operation Manual

Problem Solving

Operations Guide - DOC. 5703
CRESTRON

Troubleshooting

The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a CRESTRON technical support
representative.
ST-4T/-8T Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
LED on unit No battery in unit or
does not battery is dead.
illuminate. Unit is in sleep mode. Depress and hold any button until unit
Intermittent Refer to causes when
response LED does not
during Receiver is blocked or
transmission. moved.
ST-CP is in vicinity of
metal.
No response Refer to causes when
from LED does not
SmarTouch illuminate and
system. intermittent response
during transmission
occurs.
NET ID of receiver is
incorrectly set.
RF ID or IR ID is
incorrectly set.
Program does not
match hardware.
Receiver is unplugged
(no power).
Two or more receivers
are too close together.
Wrong transmitter in
use.
CORRECTIVE ACTION
Install new battery.
transmits.
Refer to corrective action when LED does
not illuminate.
Verify that heavy metal is not in vicinity of
transmission.
Verify that large amount of metal is not
blocking transmission.
Refer to corrective action when LED does
not illuminate and intermittent response
during transmission occurs.
Enter Performance Viewport from the
STS/VTW software. Depress the F4 key to
poll the network. Verify that the NET ID for
the receiver is properly set to match the
SIMPL program.
NOTE: After changing the ST-CP identity
code, disconnect and reconnect the network
connector.
Verify that the RF ID is properly set to match
the SIMPL program.
NOTE: NET ID and RF ID are separate
parameters.
Verify correct program is loaded in system
via Performance Viewport.
Verify power to the receiver.
Verify that multiple receivers are properly
spaced (>50 feet) from each other.
If multiple transmitters are accessible, verify
proper unit is used.
Hand-Held Wireless Transmitter 9