Cisco 8831 Administration Manual page 87

Features, templates, services, and user setup
Feature
Agent Greeting
Any Call Pickup
Audible Message Waiting
Indicator (AMWI)
Auto Answer
Auto Pickup
Description
Allows an agent to create and update a prerecorded
greeting that plays at the beginning of a call, such
as a customer call, before the agent begins the
conversation with the caller. The agent can
prerecord a single greeting or multiple greetings as
needed.
When a customer calls, both the agent and the
customer hear the prerecorded greeting. The agent
can remain on mute until the greeting ends or
answer the call over the greeting.
All codecs supported for the phone are supported
for Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified
Communications Manager Administration
application, choose Device > Phone, locate the IP
Phone that you want to configure. Scroll to the
Device Information Layout pane and set
Built In Bridge to On or Default.
If Built In Bridge is set to Default, in the
Cisco Unified Communications Manager
Administration application, choose System >
Service Parameter and select the appropriate
Server and Service. Scroll to the Clusterwide
Parameters (Device - Phone) pane and set Builtin
Bridge Enable to On.
Allows users to pick up a call on any line in their
call pickup group, regardless of how the call was
routed to the phone.
A stutter tone indicates that a user has one or more
new voice messages on a line.
The stutter tone is line-specific. You hear
Note
it only when using the line with the waiting
messages.
Connects incoming calls automatically after a ring
or two.
Allows a user to use one-touch pickup functionality
for call pickup features.
Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9.0
Available telephony features
Configuration Reference
For more information, see the following:
• Cisco Unified Communications
Manager Features and Services
Guide, "Barge and Privacy"
• Cisco Unified Communications
Manager System Guide, "Cisco
Unified IP Phone"
For more information, see Cisco Unified
Communications Manager Features and
Services Guide, "Call Pickup
Configuration" chapter.
For more information, see Cisco Unified
Communications Manager System Guide,
"Cisco Unified IP Phone" chapter.
For more information, see Cisco Unified
Communications Manager Administration
Guide, "Directory Number Configuration"
chapter.
For more information, see Cisco Unified
Communications Manager Features and
Services Guide, "Call Pickup" chapter.
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