Calling Party Normalization; Incoming Call Notification Window Timer Setup - Cisco 8831 Administration Manual

Features, templates, services, and user setup

Calling party normalization

In line with E.164 standards, calling party normalization enhances the dialing capabilities of some phones
and improves call back functionality when a call is routed to multiple geographical locations. That is, the
feature ensures that the called party can return a call without having to modify the directory number in the
call log directories on the phone. Additionally, calling party normalization allows the user to globalize and
localize phone numbers, so the appropriate calling number presentation displays on the phone.
The conference phone supports the following functions:
• For the final presentation of the calling number to the user, the conference phone screen displays the
• The call logs directories record the calling number in the received and missed call logs with the appropriate
Configuring calling party normalization alleviates issues with toll bypass where the call is routed to multiple
locations over the IP WAN. In addition, it allows Cisco Unified Communications Manager to distinguish the
origin of the call to globalize or localize the calling party number for the conference phone user.
The conference phone itself can localize the calling party number. For the phone to localize the calling party
number, you must configure the Calling Party Transformation CSS or the Use Device Pool Device Calling
Party Transformation CSS setting in the Phone Configuration window.
Depending on your configuration for globalizing and localizing the calling party number, the phone user may
see a localized number, a globalized number with access codes and prefixes, or the international escape
character, +, in the calling party number. If a phone supports calling party normalization, the phone can show
the localized calling party number on the conference phone screen and the globalized number in the call log
directories on the conference phone.
In addition, these devices show both the globalized and localized calling party number in the Call Details. If
a conference phone does not support calling party normalization, the device shows the localized calling party
on the conference phone screen and in the call log directories on the phone.
For information on how to configure this feature for your conference phone, see "Calling Party Normalization",
Cisco Unified Communications Manager Features and Services Guide.

Incoming Call Notification Window timer setup

You can set the time that the Incoming Call Notification Window, sometimes called a toast, displays on the
conference phone. You set up the feature from one of the following Cisco Unified Communications Manager
windows:
• Enterprise Phone Configuration (System > Enterprise Phone)
calling number based on the international, national, or local subscriber numbers.
◦ If the call is an intra-city call, the calling number presented on the conference phone is displayed
in the subscriber number format (without the area or city code).
◦ For intercity calls, the calling number is presented in a national number format.
◦ If the call is an international call, the calling number is presented with the E.164 format, with the
plus (+) prefix digit.
escape codes (9/0, 0/1, +). The user can go into directories, and select and dial one of these entries with
the escape code without having to edit the number.
Cisco Unified IP Conference Phone 8831 Administration Guide for Cisco Unified Communications Manager 9.0

Calling party normalization

99