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Learning the System
1.2
The best way to learn how to use the system is to experiment. Nothing you do
can hurt the system. Send messages to yourself. Access the personal options and
change them. (No changes are permanent, except for deleting a message, so you
can always correct them.)
The system is programmed to respond when any of the 12 keys are pressed. If no
key is pressed in response to a prompt, the system assumes the user is confused.
The system repeats the userʹs options. If there is still no response, the system
automatically transfers a non‐user to an attendant, or politely disconnects a user
from the call.
The system counts the number of errors (incorrect key presses) that a user makes.
If the count exceeds a certain number (usually 3) the caller is politely
disconnected. The system does this to allow as many users on the system as
possible. Donʹt get discouraged. Look in this manual to get more information;
then call back.
The * Key
*
Press
whenever you want to cancel what you are doing.
*
allows you to skip personal greetings and introductory prompts. It gets you
directly to the recording tone.
While listening to a prompt, press
Main menu, press
The # Key
#
Press
whenever you want to complete a step, or send a message.
#
Press
twice to skip a message.
#
can also be used to denote the end of a variable length number like an access
code. This keeps the system from having to wait to determine if you are finished
entering digits.
Interrupting
You can interrupt most prompts if you know what you want to do. You can even
enter several commands at once.
*
to ʺback upʺ to the previous menu. At the
*
to disconnect.
Suite 64 HD Voicemail Mailbox User Guide
1-3
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