Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for PCS Digital PCS Mail
Summary of Contents for PCS Digital PCS Mail
- Page 1 Analog or Digital Voice Mail ™ PCS Mail...
- Page 2 PCS mail | Installation Manual | - 1 -...
-
Page 3: Table Of Contents
UIDELINES ..........................7 UPPORT OTICE FCC R ............................7 EGULATION WARRANTY REPAIR..........................8 ..........................8 IMITED ARRANTY ............................... 8 XCLUSIONS WELCOME TO PCS MAIL ........................9 ..........................9 YSTEM APABILITIES ........................9 OICE ESSAGING UNCTIONS ....................... 9 UTOMATED TTENDANT UNCTIONS ..........................11... - Page 4 ..............30 ROGRAMMING A TATION TO ORWARD TO OICE Programming a flex button for Call Forward Busy No Answer ............30 CONNECTING THE PCS MAIL VIA HYPER TERMINAL............31 Hyper Terminal Setup ..........................31 Hyper Terminal Setup ..........................32 SYSTEM INITIALIZATION........................38 SELECTING PBX INTEGRATION ......................39 ™PBX I...
- Page 5 PCS mail Extensions ............................48 Greeting ...............................49 CCR Number............................49 CCR Menu Greetings ...........................50 AUTO ATTENDANT CONFIGURATION....................51 ..................51 TTENDANT IELD BY IELD ESCRIPTION Operator Ext ............................51 Hunt ..............................51 VMS..............................51 Day Mode.............................51 Night Mode ............................52 Temp Grt On ............................52 Temporary Greeting..........................52 No Answer Greeting..........................52 Auto Attendant Start..........................52...
-
Page 6: Pcs Digital Disclaimer
PCS mail Operation:............................67 INDEX ................................69 Copyright statement: PCS digital, PCS Digital, PCS Mail, System24, System48 and Suite16 are all registered trademarks ® of PCS digital. Touch Tone is a registered trademark of AT&T Revision Table: Date: Revision General Description 1/2005 Rev2 Issue –... -
Page 7: Introduction
Introduction PCS digital Disclaimer This manual contains current information about the PCS mail as written during the month of January 2004, its content is subject to change without notice. Every effort has been made to ensure the accuracy of any information provided. -
Page 8: Life Support Notice
PCS mail Life Support Notice Since this product is not sold with a built in battery back-up or UPS (Un-interruptible Power Supply), it is not the intent that this unit be installed in a life support environment. FCC Regulation The analog voicemail has been tested by an independent lab and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules as reproduced below. -
Page 9: Warranty Repair
PCS mail Warranty Repair If you have trouble with the PCS mail Voice Mail System, please contact PCS digital technical support at (480)-222-1159 for repair, return authorization or warranty information. Limited Warranty PCS digital provides original purchases with a limited warranty against defects in material and workmanship on this product for three (3) years from date of purchase. -
Page 10: System Capabilities
Welcome to PCS mail The PCS mail is a compact, digital voice processing system. PCS mail been designed to provide today’s business with a feature-rich system enabling even the smallest company to project the image of a much larger company. -
Page 11: About This Manual
About this manual This manual is intended to establish a guideline for the most common types of PCS digital and PCS mail installations. There are two (2) common customer scenario’s: The customer that insists that calls be answered by a human first, then transferred to the appropriate party or extension. -
Page 12: Key Conventions
PCS mail Key Conventions Conventions used throughout this manual are as follows; Notes and Critical items will be marked with: Keyboard entries will be marked with: Brackets i.e. < Enter > Use the <Enter> key to go from one programming field to another. Do not use the “TAB” key as it may not always work correctly. -
Page 13: Touch Tone Programming
PCS mail ® Touch Tone Programming Programming Hyper Terminal Mode vs Touch Tone® Mode Hyper DTMF PCS mail Features Terminal Access Common Features Set Class of Service Options Set Date & Time View Free Sectors (See Message Storage) Program Invalid Digits Set Open &... - Page 14 PCS mail Notes: - 14 - | Installation Manual |...
-
Page 15: Pcs Mail Features
PCS mail PCS mail Features Announcement only Mailbox Callers can access Mailboxes to listen to pre-recorded data such as product information, hours of operation or directions to your location- at their convenience. These mailboxes will play the greeting then terminate the call. -
Page 16: Direct Transfer To A Virtual Voice Mailbox
PCS mail Direct Transfer to a Virtual Voice Mailbox The Voice Mail Administrator may set a virtual Mailbox to transfer callers directly to the Mailbox. Fast Forward .5 Seconds While listening to a message, you can fast forward the message by .5 seconds to speed up the message playback. -
Page 17: Multiple Classes Of Service (4)
Terminal programming is done using a laptop or desktop Personal Computer. No special software is required. Any DOS or Windows communications package that supports ANSI terminal emulation will work properly. Use the provided “Null Modem” serial cable to connect the PCS mail to the PC. ®... - Page 18 PCS mail Notes: - 18 - | Installation Manual |...
-
Page 19: Quick Reference Cardpcs Mail First Time Mailbox Owner Setup
PCS mail Quick Reference Card | Installation Manual | - 19 -... -
Page 20: Pcs Mail First Time Mailbox Owner Setup
PCS mail PCS mail First Time Mailbox Owner Setup 1. Press [f] button 2. Press 6 4 on dial pad 3. Enter temporary password (0000) 4. Press 3 (Mailbox Options) 5. Press 1 (Greetings) 6. Press 2 (Record Greetings) 7. Press 1 (Record Name) 8. -
Page 21: Pcs Mail Configuration
The analog PCS mail™ requires, therefore it comes with, a power supply that must be plugged into a 120 VAC + 10%. Whereas the Digital PCS mail™ is completely line powered so it does not require an external power supply. -
Page 22: Connecting The Voicemail With The Telephone System
PCS mail Connecting the Voicemail with the Telephone system o Installation consists of mounting PCS mail on a flat, dry wall surface and with the Analog voicemail, connect the supplied transformer to a suitable 120 VAC outlet. o The Voicemail system should be installed within 10 feet from the telephone system MDF. - Page 23 PCS mail Connect digital ports to the Single Line Adaptor then connect the analog port to the analog voicemail. If it is a digital voicemail, connect the digital port directly to the digital voicemail. DO NOT connect an analog port to a digital voicemail.
-
Page 24: Expansion Card (8907-06)
PCS mail Expansion Card (8907-06) Installation: Care should be taken when handling any Printed Circuit Boards (PCB). When necessary be sure to use an antistatic wrist or grounding strap while handling or installing any PCB. Additionally, PCB’s should only be handled by their edges, never touch any of the electronic components. -
Page 25: Programming Pcs Mail Integration With A System24
PCS mail Programming PCS mail Integration with a System24 Step 1 – Assign Voice Mail Port o At any PCS digital Display Key Telephone: o [f] + [ # ] + [ * ] o The display reads DB PSWD:... -
Page 26: Step 2 - Assign Voice Mail Hunt Group And Ring Assignment
PCS mail Step 2 – Assign Voice Mail Hunt Group and Ring Assignment o Press the [h] key twice o The display reads 1. STATIONS o Press the [next] soft-key until the display reads 6. SYS APPLICAT. o Press the [show] soft-key... -
Page 27: Step 3 - Ringing
PCS mail Step 3 – Ringing o Press the [h] key until the display reads 6: SYS APPLICAT. o Press the [next] soft-key o The display reads 1. STATION o Press the [show] soft-key o The display reads SHOW STA:... -
Page 28: Step 4 - Voice Mail Integration
PCS mail Step 4 – Voice Mail Integration o Press the [h] soft-key until the display reads 1. STATION o Press the [back] soft-key o The display reads 6: SYS APPLICAT. o Press the [show] soft-key o The display reads STA HUNT GROUP... -
Page 29: Programming A Voicemail Button
PCS mail Programming a Voicemail Button The PCS Digital™ System 24 has 3 feature button categories, used for feature button programming: CO lines (co Ln), Station (sta), and Feature (feat). Whereas, the PCS Digital™ System 48 has only 2 feature button categories, used for feature button programming: Directory Number (dir) and Feature (feat). -
Page 30: Programming A Station To Call Forward To Voice Mail
PCS mail Programming a Station to Call Forward to Voice Mail Digital Display Digital Non-Display Analog (SLT) 1. Press f2 1. Press f2 1. Dial #2 2. Select: 2. Select: 2. Select: - [idle] Idle - [0] Idle - [0] Idle... -
Page 31: Connecting The Pcs Mail
90 degrees then stops. This is the maximum limit and going beyond will void the Warranty for this product. 4. Connect the provided Null Modem cable (either end) to the PCS mail serial port and your serial com port on your PC or Laptop. -
Page 32: Hyper Terminal Setup
PCS mail Hyper Terminal Setup 5. From your Desktop or Laptop computer click the “Start” tab with the {LMB}, move cursor up to Programs / Accessories / Communications / Hyper Terminal. 6. Press {LMB} on Hyper Terminal and the following will be displayed. - Page 33 7. This is a naming box and you will have to select a name that you wish to call this connection session. I like to call it PCS mail 8. After you’ve entered a name in the Name Field, Click OK.
- Page 34 PCS mail 9. Select COM 1 and then Click OK. Analog Voicemail Digital Voicemail COM port parameters COM port parameters Bits per second: 9600 Bits per second: 2400 Parity: None Parity: None Stop Bits: Stop Bits: Flow control: Xon/Xoff Flow control: Xon/Xoff 10.
- Page 35 PCS mail 11. The following screen should appear. 12. Press <ESC> PCS mail AUTO ATTENDANT/VOICE MAIL Enter Password Please: Will Appear | Installation Manual | - 35 -...
- Page 36 PCS mail Notes: - 36 - | Installation Manual |...
- Page 37 PCS mail 1. Enter Default Password 0000, which appears as **** for security reasons. Then Press <Enter> | Installation Manual | - 37 -...
-
Page 38: System Initialization
System Initialization 1. Select “13. System Initialization” Note: To ensure the quality of the data – The PCS mail™ must be initialized before customizing any programming parameters. This can only be done by a Laptop or PC. - 38 -... -
Page 39: Selecting Pbx Integration
PCS mail 2. Type “Y” and press <Enter> Selecting PBX Integration 1. Selecting the PBX integration 2. Press <Arrow Down> until you get to number 12. PBX Integration | Installation Manual | - 39 -... -
Page 40: Analog Pcs Mail ™Pbx Integration Screen 1
4. Select PCS digital System24 for any (2 digit) or PCS Digital System 48 (3 digit) 5. Press <Enter> Analog PCS mail™PBX Integration Screen 1 6. Press <Enter> The following screen should appear. - 40 - | Installation Manual |... -
Page 41: Pbx Integration Screen 2
PCS mail PBX Integration Screen 2 Fax Tone Detection PCS mail has built-in FAX Tone recognition. If a call is received on a port and fax tones are heard, the incoming call will be transferred to the programmed Fax Extension, which must be programmed in this section. - Page 42 PCS mail Both the Digital and Analog voicemail systems can be set up as a 2 port voicemail. However, when only activating two ports, the message notification port must be changed from the forth port to the second port. From the PBX Integration screen (shown above) move the cursor to the MWI / OUTDIAL PORT CONTROL: The default entry should read 0003000.
-
Page 43: Open & Closed Schedule
PCS mail Open & Closed Schedule 1. <Arrow up> or <Arrow down> accordingly to locate Open & Close Schedule 2. Press <Enter> The following screen appears. Open & Closed Schedule Screen2 | Installation Manual | - 43 -... -
Page 44: The Standard Default Is Mon - Fri 9:00 Am To 5:00 Pm
CCR 1 play Greeting 1 and perform the CCR1 key actions. PCS MAIL provides 5 Custom Call Routing Menus (CCR) which are used to route a caller once they have dialed into the system. When an incoming caller reaches a... -
Page 45: Numbering Plan - Ccr Menu Routing
For Sales dial 2 etc., then allow the caller to dial a digit to select the desired option. When one CCR Menu references another CCR menu, the referenced menu is referred to as a Sub Menus. The PCS mail™ has 5 CCR Menus that can be used to customize each application. - Page 46 PCS mail Note: Pressing F1 to scroll forward through the CCR menus; Press F2 to scroll backwards through the CCR menus. CCR2 Menu CCR Menu (2) - 46 - | Installation Manual |...
- Page 47 PCS mail Main Day CCR CCR Menu (1) Typical Greeting might sound like… Hello Welcome to the ABC Company, if you know your parties extension dial it now, for our Sales department Press 2, Operator dial 0 or press 5 for our company directory.
-
Page 48: System Numbering Plan
PCS mail System Numbering Plan (CCR Menu Option detail descriptions) First Digit Permission Set this field to “N” to deny or “Y” to allow the digit to be dialed on the current CCR (Custom Call Routing) Menu. Digits marked as “N” are considered invalid digits. -
Page 49: Greeting
PCS mail Greeting There are 10 system greetings that can be programmed to play when a digit is dialed. This is useful for making announcements such as directions to the Company’s office or to introduce the functions of a “Sub-Menu.”... -
Page 50: Ccr Menu Greetings
It allows specific programming ® functions using the Touch-tone pad on any telephone. To access System Admin Mailbox dial into any available PCS mail port and follow these steps: 1. Dial a voice mail extension connected to your PCS mail port 1- 4. -
Page 51: Auto Attendant Configuration
PCS mail Auto Attendant Configuration The “Auto Attendant” screen represents the voicemail ports. This screen is read and programmed vertically. Ports 4 – 8 are not used at this time. In the screen below, all of the voicemail ports are being answered by CCR1 and Greeting1 during the day, and CCR2 and Greeting2 at night. -
Page 52: Night Mode
PCS mail Night Mode When a call is answered by the voicemail, the first parameter that is checked is the “Open and Close Schedule”, which determines if it is “Day” or “Night”. Greeting No This defines the greeting (01-10) that is played when this voicemail port is accessed during the day mode. -
Page 53: Mailbox Assignment
PCS mail Mailbox Assignment There are a total of 64 Mailboxes available in the PCS mail System. Mailboxes are protected by customizable passwords, be assigned any one of the four Classes of Service (COS) and be programmed to notify users’ pager when new messages arrive. -
Page 54: Access Code
(The default password is 0000. It is changeable from 0000-9999.) Extension Number Number of the physical extension for this Mailbox. This is the station that will be the destination of callers when transferred by the PCS mail System. Also the number used when activating or deactivating Message Wait Indicators. -
Page 55: Dial Out
The Name field allows up to 17 characters including the space, which is required between the first and last names. The space and capitalizing the first and last name, is how PCS mail™ determines where the first name ends and the last name begins. For example, a name entry should resemble Don Jones. -
Page 56: Direct Xfr
O in On and Type 0 (zero) and press ENTER. The value will change to Off. When the integration type is changed on screen 12, PCS mail™ will automatically insert the correct mailboxes into this screen as a default condition. If the PBX extension numbers are of a different length then you will need to adjust the Mailbox length entry in the Integration Screen to match the PBX extension length. -
Page 57: Adding A Mailbox From The Main Menu
5. A Valid Mailbox entry, for mailbox 140, will resemble: [32] Space [140] space [0000] space [140] <ENTER> All mailboxes in the PCS mail™ system can be programmed as 2-digit, 3-digit, or 4-digit mailbox numbers. However, a system cannot have a combination of 2-digit, 3-digit, and 4- digit mailbox lengths. -
Page 58: Class Of Service
PCS mail Class of Service All mailboxes have a default Class of Service (COS) of 1, allowing them to have 15 2-minute messages that can only be saved for 10 days. After 10 days the messages must either be deleted, forwarded or resaved. -
Page 59: Recording Time Left
PCS mail Recording Time Left This screen is used to display the amount of voice storage space still available in the PCS mail System. An expansion module is available to increase the voice storage by six hours (360 minutes). Additionally, the expansion module can be used to create a “Real time”... - Page 60 PCS mail Copy to High Memory To create a copy of the customer’s data, select “Copy to high Memory”. This will make a “Real Time” copy of the customer’s database. The display will indicate each section being copied, i.e. “Copying Prompts”, “Copying Greetings”, “Copying Messages”.
-
Page 61: Mailbox Message Queue
PCS mail Mailbox Message Queue This screen displays how many new messages are stored in each Mailbox. As mailbox owners listen to their messages, and take action such as saving or deleting the new message, their mailbox number will disappear. A mailbox will appear multiple times on the same line if it has copied a message to other subscribers. -
Page 62: Real Time Clock
PCS mail Real Time Clock The Real Time Clock defines the current “System Time and Date” which is used as a reference for several actions within the voicemail system, for example, the Open and Close Schedule and “Message Envelope” information. -
Page 63: Version Number
PCS mail Version Number: Display the current Software version number. This Information is useful when speaking with technical support personnel. Set System Password: The “Set System Password” screen is used to change the system password. If you wish to change the Voice Mail system password from the default value of 0000, enter the new password here. -
Page 64: System Voice Prompts
PCS mail System Voice Prompts A system prompt list is provided on the PCS Digital web site, www.pcsdigital.net for your review. Please DO NOT rerecord any of these prompts, because the new recording will not match the system’s voice recording, and it is NOT possible to undo or default one of these prompts, once it has been tampered with, unless the system is sent to an authorized repair facility. -
Page 65: Appendix A
PCS mail Appendix A Description: The PCS Mail™ has two new features; Outcall Notification and Find Me. Outcall notification, notifies a mailbox user when new a message is received. The voicemail calls the preprogrammed telephone number, when it is answered, the caller is asked to enter their password and retrieve the new message. -
Page 66: Programming
PCS mail Programming: The programming flow chart guides you through the set up procedure. Tech Tip : The beeper and outbound notification telephone numbers are entered in the same area, so when “2” is selected, to change the current settings, the following prompt is played, “Insert the Beeper Number”. -
Page 67: Personal Options Flow Chart
PCS mail Personal options Flow Chart: Operation: | Installation Manual | - 67 -... - Page 68 PCS mail Once the “Find Me” feature is enabled, the user’s mailbox greeting will have to be updated to include the new selection. And example greeting may be: o “Hi, this is [NAME]. I am sorry but I am not at my desk right now, if you would like to leave me a message press one at the end of this greeting, if you would like to find me, press 2.
- Page 69 PCS mail Index ADMIN ............50 Date & Time .............62 Administration Mailbox ........50 Day Greeting ............51 2 Digit............50 Day Mode Greeting Number ......51 3 Digit............50 Default Administrator Password.......50 4 Digit............50 Default Password..........37 Options ............50 Default Transfer to Operator ......15 Administrator............50 Delete Message..........16 Deleting a Mailbox ...........57...
- Page 70 PCS mail Message Waiting 2-Port Installation ........42 Greeting ............49 Messages............9, 58 Greetings ............15 Maximum.............58 Mouse ...............12 MSG IND ............55 High Memory MWI ..............55 Copy Greetings ..........60 Copy Messages ..........60 Copy Prompts ..........60 Name & Name Mode........55 Erase ............60 Name Field ............33 Hours of Storage..........21...
- Page 71 PCS mail Initialization..........38 Personal Computer.........17, 31 TAB key ............12 Touch Tone..........13, 17 Temporary Greeting .........51 Temporary Greeting Activate ......52 Temporary Greeting Number ......52 Real Time Backup ..........59 Touch Tone..........12, 21 SnapShot............59 Command Features ........13 Record Length ..........58 Mailbox Administration.......13 Recording Time Left ........59 Menu Greetings ...........13...