PCS Digital Suite 64 Hard Drive User Manual page 6

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Suite 64 HD Voicemail Mailbox User Guide
In addition, the system provides:
• Playback controls when sending or reviewing messages.
• Delivery options when sending or replying to messages.
• Dial‐by‐name addressing for messages.
• Secretary mailbox and Guest mailbox.
• Temporary greeting.
In order to simplify storing, two queues are used. The New message queue stores
all messages which have not been listened to by the user. The Saved message
queue is used to store messages for future action.
As messages are recorded, they need to be stored in such a way that they can be
retrieved efficiently. Suite 64 Hard Drive Voicemail stores messages in mailboxes.
Each user is assigned a mailbox number for private use. Each mailbox is protected
by a user‐defined access code. Thus, the user is the only one who can retrieve
messages left in their mailbox. When a user uses their mailbox for the first time, a
tutorial walks them through the process of setting up a mailbox. The user is
prompted to record their name and to change the temporary access code assigned
by the system.
In addition to their own mailbox, users can have Guest Mailboxes (depending
upon mailbox parameters). These mailboxes provide for limited voice mail
capabilities between the user and their guest. However, the first guest mailbox,
called the Secretary Mailbox, can only listen to the envelope information of the
messages in the userʹs mailbox. The Secretary Mailbox cannot listen to the userʹs
messages. Messages cannot be sent to or sent by the Secretary Mailbox.
More than one person can use the system features. Each port allows one user
access to the system. A port is a path to the system. For example, up to eight
users can be recording or listening to messages at the same time with the eight
port Suite 64 Hard Drive Voicemail system. Since not all users would be accessing
the system at the same time, multiple users can be supported. User commands are
just one digit long. They do not have to be memorized since the system is
constantly prompting users about what to do. Experienced users can interrupt
prompts and can even skip ahead several steps if they know what they want to
do.
Using a Touch‐ToneR)phone, you can receive or send messages from any location
through your voice mailbox. If you are busy in your office or away on a business
trip, customers, vendors or other employees can leave you detailed messages in
your voice mailbox. Protected by your access code, these messages are completely
confidential.