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Suite 64 HD Voicemail Mailbox User Guide
Things to Know About the Outdial Schedule
When a call is received in your mailbox, the system first checks to see if outdial
notification is enabled. If it is, the system checks to see if you are using the
mailbox (no outdial will be made if you are using your mailbox when a message is
received). If not, the system checks your outdial schedule to determine if the
message received matches the message type (priority, all, from group list, etc.) of a
schedule. The system then determines when to begin the outdial process.
If there is nothing programmed for ʺnormal messages call afterʺ or ʺpriority
message call afterʺ (depending upon the type of message), the system queues the
outdial process immediately and follows the schedule(s) in effect at the time
(weekday, weekend, schedule, etc.).
If there is a value programmed for ʺnormal messages call afterʺ or ʺpriority
message call afterʺ, that value is added to the time the message is received and
then compared to the schedule start and stop times. If the time falls within the
schedule, the outdial process is queued for the delayed delivery time. If the time
falls outside of the start and stop time, the system queues the outdial for the next
schedule time you are available for an outdial call based on all outdial schedules
for the mailbox.
If you retrieve all new messages from your mailbox while an outdial is in queue,
the outdial attempt will be canceled.
The system knows an outdial was successful when your mailbox access code is
dialed. If the system was not successful on an outdial attempt, the system waits
five minutes before the next attempt, until the number of attempts programmed
on the schedule is reached. The system then repeats the process for an alternate
bin if one is programmed. If after all attempts the system was not successful in
reaching you, a message is left in your mailbox informing you of the failed
attempt to outdial to you.
If the system is dialing a pager number (Tel Type 3), the system will call the
pager the number of times programmed for attempts, or until the mailbox is
accessed and a valid access code is entered.
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