Software Problems; Universal Serial Bus (Usb) Port Problems; Solving Undetermined Problems - Lenovo ThinkServer TD200 Installation And User Manual

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRUs) and which components are field replaceable units (FRUs).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
You suspect a software
problem.

Universal Serial Bus (USB) port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRUs) and which components are field replaceable units (FRUs).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A USB device does not work.

Solving undetermined problems

If the diagnostic tests did not diagnose the failure or if the server is inoperative, use
the information in this section.
If you suspect that a software problem is causing failures (continuous or
intermittent), see "Software problems."
Damaged data in CMOS memory or damaged server firmware can cause
undetermined problems. To reset the CMOS data, use the clear CMOS jumper to
Action
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you receive any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
3. Contact your place of purchase of the software.
Action
1. Run USB diagnostics.
2. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
v A standard PS/2 keyboard or mouse is not connected to the server. If it is, a
USB keyboard or mouse will not work during POST.
3. Make sure that the USB configuration options are set correctly in the Setup
Utility program.
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
Chapter 7. Troubleshooting
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