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Error Messages
Message
Color ink cartridge is low.
Color ink cartridge needs
replacing.
Color ink cartridge not recognized.
New updates are available to
optimize your print quality.
Color ink cartridge is not inserted
properly.
Color ink cartridge is not installed.
Message
Black ink cartridge is low.
Black ink cartridge needs replacing. The black ink cartridge has reached its end of life and needs to be
Black ink cartridge not recognized.
New updates are available to
optimize your print quality.
Black ink cartridge is not inserted
properly.
Black ink cartridge is not installed.
Message
Paper jam
1. Clear the paper jam.
2. Press the Select button
the printer.
Paper is loaded incorrectly.
Print carriage jam.
Cause
Ink remaining in color tank is less than 15 percent.
The color ink cartridge has reached its end of life and needs to be
replaced.
Color ink cartridge has an Invalid Manufacturer Code.
Better performance can be achieved with the currently installed ink
cartridges, if a firmware upgrade is performed.
An improper electrical connection to the ink cartridge was detected.
Color ink cartridge is not installed or an incorrect or damaged ink
cartridge is installed.
Cause
Ink remaining in black tank is less than 15 percent.
replaced.
Black ink cartridge has an Invalid Manufacturer Code.
Better performance can be achieved with the currently installed ink
cartridges, if a firmware upgrade is performed.
An improper electrical connection to the ink cartridge was detected.
Black ink cartridge is not installed or an incorrect or damaged ink
cartridge is installed.
Cause
The printer has detected an error condition that indicates the paper
may be jammed in the printer or failed to feed from the input tray.
on
Photo paper was loaded upside down.
For some reason, most likely a paper jam, the carriage cannot travel
Color Ink Messages
Black Ink Messages
Paper Messages
Action/Solution
Color ink cartridge needs to be replaced soon.
Order for the color ink cartridge.
Install a new Dell approved color ink cartridge
for best results.
Install a new Dell approved color ink cartridge
for best results.
Upgrade your printer's firmware for best results.
NOTE:
Use the Dell Imaging Toolbox to
upgrade.
Reinstall the color ink cartridge.
Install a new Dell approved color ink cartridge
for best results.
Action/Solution
Black ink cartridge needs to be replaced soon.
Order for the Ink cartridge.
Install a new Dell approved black ink cartridge
for best results.
Install a new Dell approved black ink cartridge
for best results.
Upgrade your printer's firmware for best
results.
NOTE:
Use the Dell Imaging Toolbox to
upgrade.
Reinstall the black ink cartridge.
Install a new Dell approved black ink cartridge
for best results.
Action/Solution
NOTE:
For best result, use only Dell ink
cartridges & paper for your printer.
1. Disengage the photo paper tray, if
engaged.
2. Turn off your printer for 5 seconds, and
then turn it back on.
3. Any paper stuck in the printer should
automatically eject.
4. If the paper does not automatically eject,
disconnect the power from the printer and
carefully remove any paper stuck in the
printer including paper pieces.
NOTE:
Remove the jammed papers from the
Rear access door.
5. Remove the paper supply from the paper
tray. Carefully fan the paper to keep the
sheets from sticking together.
6. Reload the paper tray. Do not overfill.
7. Reconnect the power to the printer.
8. Re-engage the photo paper tray, if
desired, then press the Start button
to resume printing for a computer print
job. You have to start a local print job
over.
9. If the problem persists, call Dell service
for assistance.
Load photo paper print-side down.
Clear the jammed paper and press Select
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