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Dell P513w User Manual

Dell p513w: user guide
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Dell P513w User's Guide
May 2009
www.dell.com | support.dell.com
Machine type(s):
4443
Model(s):
7dw, 3dw

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Summary of Contents for Dell P513w

  • Page 1: Method

    Dell P513w User's Guide May 2009 www.dell.com | support.dell.com Machine type(s): 4443 Model(s): 7dw, 3dw...

  • Page 2: Table Of Contents

    Understanding the parts of the printer...9 Ordering and replacing supplies...11 Ordering ink cartridges...11 Replacing ink cartridges...11 Recycling Dell products...12 Using the printer control panel buttons and menus...13 Using the printer control panel...13 Changing the Power Saver timeout...14 Saving paper and energy with Eco-Mode...15 Changing temporary settings into new default settings...15...
  • Page 3 Working with photos...29 Printing from a Bluetooth-enabled device...34 Printing on both sides of the paper (duplexing)...37 Managing print jobs...39 Copying...41 Tips for copying...41 Making copies...41 Copying photos...42 Copying an ID card...42 Copying a two-sided document...42 Enlarging or reducing images...43 Adjusting copy quality...43 Making a copy lighter or darker...43 Collating copies using the printer control panel...44 Repeating an image on one page...44...
  • Page 4 Maintaining the printer...71 Maintaining ink cartridges...71 Cleaning the exterior of the printer...72 Cleaning the scanner glass...73 Troubleshooting...74 Before you troubleshoot...74 Using the Service Center to solve printer problems...74 If Troubleshooting does not solve your problem...74 Setup troubleshooting...74 Jams and misfeeds troubleshooting...80 Print troubleshooting...83 Copy and scan troubleshooting...84 Memory card troubleshooting...86...

  • Page 5: Safety Information

    Safety information Connect the power cord to an electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.

  • Page 6: About Your Printer

    About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.

  • Page 7: Finding Information About The Printer

    Caring for and maintaining the printer • Troubleshooting and solving problems Find it here Setup documentation The setup documentation came with the printer. User's Guide The User's Guide is available on the installation software For updates, check our Web site at support.dell.com. About your printer...
  • Page 8 Note: The Service Tag and Express Service Code appear on labels located on your printer. Installation software CD Note: If you purchased your Dell computer and printer at the same time, then documentation and drivers for your printer are already installed on your computer.

  • Page 9: Understanding The Parts Of The Printer

    Understanding the parts of the printer Use the Paper support Load paper. Wi-Fi indicator Check wireless status. Card reader light Check card reader status. The light blinks to indicate that a memory card is being accessed. Memory card slot Insert a memory card. PictBridge and USB port Connect a PictBridge-enabled digital camera, a USB Bluetooth adapter, or a flash drive to the printer.
  • Page 10 Use the Scanner lid Access the scanner glass. Scanner glass Scan and copy photos and documents. Security slot Install an anti-theft cable on your printer. Power supply with port Connect the printer to a power source. Duplex unit • Print on both sides of a sheet of paper. •...

  • Page 11: Ordering And Replacing Supplies

    Color cartridge Color cartridge, high yield Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling. To learn more about recycling Dell products, visit www.dell.com/recycling. Available only on the Dell Web site at www.dell.com/supplies.

  • Page 12: Recycling Dell Products

    Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer. Recycling Dell products To return Dell products to Dell for recycling: Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.

  • Page 13: Using The Printer Control Panel Buttons And Menus

    Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Setup Power Copy Scan Photo Back Color/Black Start Using the printer control panel buttons and menus •...

  • Page 14: Changing The Power Saver Timeout

    2-Sided/Eco-Mode Cancel Arrow buttons Select Display Note: The display is turned off in Power Saver mode. Setup Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle.

  • Page 15: Saving Paper And Energy With Eco-Mode

    Saving paper and energy with Eco-Mode The Eco-Mode feature significantly cuts paper usage, reduces paper waste, optimizes energy efficiency, and saves money. Note: If you are using Eco-Mode, then the Eco-Mode settings override any changes you may make to individual settings that are part of Eco-Mode.

  • Page 16: Resetting To Factory Settings

    To change the temporary settings into new default settings From the printer control panel, press Press the up or down arrow button to scroll to Defaults, and then press Press the up or down arrow button to scroll to Set Defaults, and then press Use Current appears on the display.
  • Page 17 When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons. Initial Setup Complete appears on the display. Using the printer control panel buttons and menus...

  • Page 18: Using The Printer Software

    Linux OpenSUSE 11.0 and 11.1 (Web only) • Linux Fedora 10 (Web only) The printer driver for this operating system is available only at support.dell.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs.
  • Page 19 Add, edit, or delete contacts in the built-in phone book. • Access the Dell Fax Setup Utility. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.

  • Page 20: Updating The Printer Software (Windows Only)

    In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Follow the instructions on the Welcome screen. Using the World Wide Web Updated printer software may be available at support.dell.com. Using the printer software...

  • Page 21: Loading Paper And Original Documents

    Loading paper and original documents Loading paper Fan the paper. Center the paper on the paper support. Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides.
  • Page 22 Load up to: 25 sheets of heavyweight matte paper 20 sheets of banner paper 10 envelopes 25 sheets of labels Make sure that: • The print side of the paper is faceup. • The paper guides rest against the edges of the paper. •...

  • Page 23: Saving Paper Default Settings

    Load up to: 25 greeting cards, index cards, postcards, or photo cards 25 sheets of photo/glossy paper 10 iron-on transfers 50 transparencies Saving paper default settings You can set the default paper size, paper type, and photo print size for the documents and photos that you print. Note: These default settings apply only to print, copy, and scan jobs that you initiate from the printer.

  • Page 24: Loading Original Documents On The Scanner Glass

    • If you want to set the default photo print size: Press the up or down arrow button to scroll to Defaults, and then press Press to select Photo Print Size. Press the up or down arrow button to select the default photo print size for the printer, and then press Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass.

  • Page 25: Printing

    Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...

  • Page 26: Printing Multiple Pages On One Sheet

    Click OK to close any printer software dialogs. Click OK or Print. Printing pages in reverse order By default, the first page is printed first. If you want to reverse the order in which pages print to make documents ready to read with the first page on top, then do the following: With a document open, click File ...

  • Page 27: Printing Specialty Documents

    Insert a memory card or flash drive. When the printer detects the memory device, Memory Card Detected or Storage Device Detected appears on the display. If only document files are stored on the memory device, then the printer automatically switches to File Print mode. If document files and image files are stored on the memory device, then press the up or down arrow button to scroll to Documents, and then press Select and print the document:...

  • Page 28: Printing Labels

    Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the software application. Printing labels Load the label sheets in the printer. Send the print job: With a document open, click File  Print. Click Properties, Preferences, Options, or Setup.

  • Page 29: Working With Photos

    Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.

  • Page 30: Printing Photos Using The Printer Control Panel

    Supported memory cards and file types Memory Card • Secure Digital (SD) • Secure Digital High Capacity (SDHC) • Micro Secure Digital (with adapter) (Micro SD) • Mini Secure Digital (with adapter) (Mini SD) • MultiMedia Card (MMC) • Reduced Size MultiMedia Card (with adapter) (RS-MMC) •...

  • Page 31: Printing Photos From A Memory Device Using The Printer Software

    Editing photos using the printer control panel Load photo paper. Insert a memory card or flash drive. If document files and image files are stored on the memory device, then press From the printer control panel, press Press the left or right arrow button to select the layout of the photo you want to print, and then press Press the left or right arrow button to select a photo for editing and printing.

  • Page 32: Printing Photos From A Pictbridge-Enabled Digital Camera

    If the printer is using a USB connection • Fast Pics launches automatically when you insert the memory device. Follow the instructions on the computer screen to transfer the photos to the computer or to print. If the printer is using a Wireless connection (selected models only) Press the up or down arrow button to scroll to Share Media on Network, and then press Press the up or down arrow button to select the network computer where you want to save the photos, and then press...

  • Page 33: Printing Photos From A Memory Device Using The Proof Sheet

    If the PictBridge connection is successful, then the following message appears on the display: Use Camera to choose and print photos. Press OK to select printer default settings. If you want to change the default print settings: Press to access the PictBridge menu. Press the arrow buttons to select the paper size, paper type, photo size, and layout of the photos that you want to print.

  • Page 34: Printing From A Bluetooth-Enabled Device

    Load the proof sheet facedown on the scanner glass. Scan Proof Sheet appears on the display. Note: If this option does not appear on the display, then press the up or down arrow button until it appears on the display. Press Press The printer scans the proof sheet.
  • Page 35 Setting up a connection between your printer and a Bluetooth-enabled device Note: The printer does not support printing files from your computer using a Bluetooth connection. You need to set up a connection between a Bluetooth-enabled device and your printer if you are sending a print job from the Bluetooth device for the first time.

  • Page 36: Setting The Bluetooth Security Level

    Make sure Discovery is set to On. If necessary, press the up or down arrow button to scroll to On, and then press The printer is now ready to accept a connection from a Bluetooth-enabled device. Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the documentation for your Bluetooth device.

  • Page 37: Printing On Both Sides Of The Paper (Duplexing)

    Insert a USB Bluetooth adapter into the USB port. Bluetooth Dongle Connected appears on the display. Notes: • A Bluetooth adapter is not included with the printer. • Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter. Make sure the printer is set up to receive Bluetooth connections.

  • Page 38: Printing On Both Sides Of The Paper (Duplexing) Manually

    Click the Advanced tab. From the 2-Sided Printing section, select On from the drop-down menu. Note: To use the settings defined in the printer, select Use Printer Settings. Select either the Sideflip or Topflip option. Sideflip is the setting most often used. Select Extend Dry Time, and then select a setting.

  • Page 39: Managing Print Jobs

    Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer. To set the default printer: Click , or click Start and then click Run.

  • Page 40: Resuming Print Jobs

    Resuming print jobs Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Open. Resume the print job: •...

  • Page 41: Copying

    Copying Automatic Document Feeder (ADF) Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying •...

  • Page 42: Copying Photos

    Copying photos Load photo paper. Place a photo facedown on the scanner glass. From the printer control panel, press Press the up or down arrow button to scroll to Photo Reprint. Press the left or right arrow button to select the desired photo size. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.

  • Page 43: Enlarging Or Reducing Images

    Enlarging or reducing images Load paper. Load an original document faceup into the ADF or facedown on the scanner glass. From the printer control panel, press Press the up or down arrow button to scroll to Resize. Press the left or right arrow button to select the setting that you want. Notes: •...

  • Page 44: Collating Copies Using The Printer Control Panel

    Press the left or right arrow button to adjust the slider, and then press Note: Pressing the left arrow button makes the copy lighter, and pressing the right arrow button makes the copy darker. Press Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated).

  • Page 45: Copying Multiple Pages On One Sheet

    Copying multiple pages on one sheet The Pages per Sheet setting lets you copy multiple pages on one sheet by printing smaller images of each page. For example, you can condense a 20-page document into five pages if you use this setting to print four page images per sheet.

  • Page 46: Canceling Copy Jobs

    Press the left or right arrow button to select the number of copies, and then press the Color/Black button to set a color or black-and-white copy. When you select color or black-only printing, the light near your choice comes on. Press to print on one side of the paper.

  • Page 47: Scanning

    Scanning Automatic Document Feeder (ADF) Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for scanning •...

  • Page 48: Scanning To A Flash Drive Or Memory Card

    Press the arrow buttons to select the resolution quality and the original image size. Press a selection. Press to start scanning. The scan is complete when the application you selected in step 5 opens on the destination computer, and the scan appears within the application as a new file.

  • Page 49: Scanning Documents Into An Editing Application

    The scan is complete when the photo editing application you selected in step 5 opens on the destination computer, and the scan appears within the application as a new file. Using the printer software Load a photo or photos facedown on the scanner glass. Click or Start.

  • Page 50: Scanning Directly To E-Mail Using The Printer Software

    Scanning directly to e-mail using the printer software Load an original document faceup into the ADF or facedown on the scanner glass. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home.

  • Page 51: Canceling Scan Jobs

    How do I scan in black and white? Color is the default for all scans. To scan in black and white, press the Color/Black button on the printer control panel to switch from color to black and white. Why am I being asked for a PIN? PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep what is being scanned from being seen or used by others.

  • Page 52: Networking

    Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11g wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. If you are having issues with an n router, verify with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies depending on the router brand/model.

  • Page 53: Printing A Network Setup Page

    Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.

  • Page 54: Installing The Printer On Other Computers

    Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. Close all open software programs.

  • Page 55: Special Wireless Installation Instructions

    Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box. Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about configuring the box to work wirelessly, see the documentation that came with your box.

  • Page 56: Advanced Wireless Setup

    Type the IP address you want to assign to the printer in the IP Address field. Click the Submit button. The Submitting Selection message appears. To confirm that the address was successfully assigned, type the static IP address in the Web browser address field and then press Enter.
  • Page 57 Click Set up a wireless ad-hoc (computer-to-computer) network, when you are prompted to choose a connection option, and then click Next. Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: Create a network name or SSID for the network between the computer and your printer. Write down the name of your network.

  • Page 58: Adding A Printer To An Existing Ad Hoc Wireless Network

    Under Preferred Networks, delete any existing networks. Select the network to be removed. Click Remove to delete the network from the list. Click Add to create an ad hoc network. In the Network Name (SSID) box, type the name you want to give your wireless network. Write down the network name you chose so you can refer to it when running the wireless setup.
  • Page 59 Select Printer Home. Click the Settings tab. Click Wireless setup utility link. Follow the instructions on the computer screen. Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting. Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network.

  • Page 60: Sharing A Printer In A Windows Environment

    Sharing a printer in a Windows environment Prepare the computers to share the printer: Make all computers printing to the printer accessible through Network Neighborhood by enabling File and Print Sharing. See the Windows documentation for instructions on enabling File and Print Sharing. Install the printer software on all computers that will print to the printer.

  • Page 61: Networking Faq

    Networking FAQ What is Wi-Fi Protected Setup? Wi-Fi Protected Setup (WPS) is a product certification that provides simple and secure configuration. WPS assists users in establishing wireless home networks and enabling network security without requiring prior knowledge of Wi-Fi technology. WPS configures the network name (SSID) and WPA passphrase for network devices. WPS only supports networks that communicate through access points or routers and is not applicable in ad hoc networks.

  • Page 62: What Is A Network

    If you are unable to locate your SSID using either of these methods, contact your system support person. What is a network? A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers connected together for communication through cables or through a wireless connection.
  • Page 63 • The network is connected to the Internet through a DSL or cable modem. Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access •...

  • Page 64: Why Do I Need An Installation Cable

    Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet. Note: Most computers can connect to only one wireless network at a time.

  • Page 65: How Are Infrastructure And Ad Hoc Networks Different

    Attach the small, square connector to the printer. Continue following the on-screen instructions. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through a wireless router (wireless access point).

  • Page 66: Finding The Signal Strength

    Infrastructure mode is the recommended setup method because it provides: • Increased network security • Increased reliability • Faster performance • Easier setup Finding the signal strength Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the printer network setup page indicates how strongly a transmitted signal is being received.
  • Page 67 EMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal on your network. These sources of interference can cause printing issues that seem to come and go. Turn off potential sources of interference where possible.

  • Page 68: What Is A Mac Address

    Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: • Locally attached (connected to a computer using a USB cable) •...

  • Page 69: What Is An Ip Address

    The MAC address of the internal print server is a series of letters and numbers. Other devices sometimes use a type of MAC address called Universally Administered Address (UAA). MAC: XX XX XX XX XX XX Note: A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses are allowed to operate on the network.

  • Page 70: How Are Ip Addresses Assigned

    How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer, the computer sends all print jobs across the network to the printer using this address. If the IP address is not automatically assigned, you will be asked during wireless setup to manually enter an address and other network information after selecting your printer from the available list.

  • Page 71: Maintaining The Printer

    Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off.

  • Page 72: Cleaning The Exterior Of The Printer

    Select Printer Home. Choose your printer from the printer drop-down list. From the Maintenance tab, click Align cartridges. Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles.

  • Page 73: Cleaning The Scanner Glass

    Dampen a clean, lint-free cloth with water. Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray.

  • Page 74: Troubleshooting

    If it appears on an error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support •...

  • Page 75: Incorrect Language Appears On The Display

    • “Printer is printing blank pages” on page 79 • “Printer is busy or does not respond” on page 79 • “Cannot delete documents from the print queue” on page 79 • “Cannot print through USB” on page 80 Incorrect language appears on the display If the "Before you troubleshoot"...
  • Page 76 EMOVE AND REINSERT THE PRINTHEAD Open the printer and lift the latch. Remove the printhead. Warning—Potential Damage: Do not touch the printhead nozzles. Wipe the printhead contacts using a clean, lint-free cloth. Troubleshooting...

  • Page 77: Software Did Not Install

    Reinsert the printhead, and then close the latch until it clicks. Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.

  • Page 78: Print Job Does Not Print Or Is Missing Pages

    Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY Turn the printer on, and then open the printer. Make sure the cartridges are inserted correctly.

  • Page 79: Printer Is Printing Blank Pages

    Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD Reinstall the ink cartridges, see “Replacing ink cartridges” on page 11 for more information. If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again.

  • Page 80: Jams And Misfeeds Troubleshooting

    Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.

  • Page 81: Paper Jam In The Paper Support

    Press to turn off the printer. Check the paper tray or lift the scanner unit to check for jammed paper. Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Press to turn the printer back on.

  • Page 82: Paper Or Specialty Media Misfeeds

    Firmly grasp the paper, and gently pull it out. Push down the duplex latch and reinsert the duplex unit. Press From your computer, resume the print job. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: HECK PAPER CONDITION Use only new, unwrinkled paper.

  • Page 83: Print Troubleshooting

    Print troubleshooting • “Poor quality at the edges of the page” on page 83 • “Streaks or lines on printed image” on page 83 • “Print speed is slow” on page 84 • “Computer slows down when printing” on page 84 Poor quality at the edges of the page If the "Before you troubleshoot"...

  • Page 84: Copy And Scan Troubleshooting

    Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. •...

  • Page 85: Scanner Unit Does Not Close

    Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: ET YOUR PRINTER AS THE DEFAULT PRINTER EMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close Lift the scanner unit.

  • Page 86: Memory Card Troubleshooting

    Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.

  • Page 87: Nothing Happens When A Memory Card Is Inserted

    • Make sure memory card contains supported file types. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: EINSERT THE MEMORY CARD The memory card may have been inserted too slowly.

  • Page 88: Wireless Troubleshooting

    Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: AKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY ELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER AKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE...

  • Page 89: Resetting The Wireless Settings To Factory Defaults

    • Your WEP key or WPA passphrase is correct (if your network is secure). Log into the wireless access point (wireless router) and check the security settings. A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.
  • Page 90 AKE SURE ODE IS TURNED OFF Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is turned on. From the printer control panel, navigate to Demo Mode: > Demo Mode. Select Off, and then save the setting.
  • Page 91 HECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the wireless access point. •...

  • Page 92: The Continue Button Is Unavailable

    The Continue button is unavailable Try the following solutions in the order they appear until the Continue button becomes active and can be clicked: HECK IF THE CABLE IS SECURELY PLUGGED INTO THE COMPUTER AND THE PRINTER USB ports are marked with the AKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON Check to see if the button is lit.

  • Page 93: Cannot Print And There Is A Firewall On The Computer

    Notes: • When you get to the Software Already Installed screen, make sure you select Install a printer. • If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard. HECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port: Click...

  • Page 94: Wi-Fi Indicator Light Is Green But The Printer Does Not Print (Windows Only)

    Wi-Fi indicator light is green but the printer does not print (Windows only) If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer does not print, then try one or more of the following: LLOW THE WIRELESS INSTALLATION TO COMPLETE Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless Setup Successful screen.

  • Page 95: Wi-Fi Indicator Light Is Still Orange

    Click the Ports tab. Locate the selected port. The selected port has a check beside it in the Port column. If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column.

  • Page 96: Wi-Fi Indicator Light Is Blinking Orange During Installation

    OVE THE COMPUTER AND ROUTER The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors, including the abilities of your router and network adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.
  • Page 97 If you are using WEP security A valid WEP key is: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. If you are using WPA security A valid WPA passphrase is: •...
  • Page 98 Check to see whether the access point responds: • If the access point responds, you will see several lines appear that start with “Reply from.” It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again.

  • Page 99: Wireless Print Server Not Installed

    Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Click the Settings tab. Click the Wireless setup utility link. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process.
  • Page 100 If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): Turn off the device that does not have a valid IP address (the laptop, the printer, or both). Turn on the device(s).

  • Page 101: Communication With Printer Lost When Connected To Virtual Private Network (Vpn)

    Click the box next to Enable bidirectional support if it is not already checked. Click Apply. Click OK, and then try to print again. Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs).
  • Page 102 LIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications. Cordless phones (but not cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment, nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications. Try turning on any potential sources of interference and see if it causes the problem.
  • Page 103 Type the IP address you want to assign to the printer in the IP Address field. Click the Submit button. The Submitting Selection message appears. Confirm that the IP address is updated by typing the static IP address in the browser address field and checking to see if the printer Web page reloads.

  • Page 104: Index

    Index ad hoc SSID 56 WEP 56 ad hoc network 65 ad hoc wireless network adding a printer 58 creating using Windows 56 additional computers installing wireless printer 54 AliceBox 55 aligning the printhead 71 appliances wireless network 66 application list downloading 51 updating 51 assigning IP address 70...
  • Page 105 Eco-Mode using 15 editing photos using printer control panel 31 energy conserving 6 enlarging an image 43 envelopes 22 loading 27 printing 27 error using memory card 86 Ethernet 68 exterior of the printer cleaning 72 e-mailing scanned documents 50 factory default settings resetting internal wireless print server 89...
  • Page 106 finding IP address of printer 69 IP addresses 69 no wireless network 56 nothing happens when memory card is inserted 87 page does not print 78 Pages per Sheet copies 45 paper conserving 6 paper and media banner paper 22 envelopes 22 heavyweight matte paper 22 index cards 23...
  • Page 107 33 protocol 69 publications finding 7 recycling 6 Dell products 12 reducing an image 43 repeating an image 44 replacing ink cartridges 11 resetting internal wireless print server to factory default settings 89 resetting to factory defaults 16...
  • Page 108 printer does not respond 79 printer printing blank pages 79 printhead error 75 software did not install 77 troubleshooting, wireless cannot print over wireless network 89 changing wireless settings after installation (Windows) 56 photos do not print from memory card across wireless network 88 resolving communication problems 101 Wi-Fi indicator light is blinking...

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