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Dell All-in-One Wireless Printer P713w User Manual

Dell all-in-one wireless printer user's guide.
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Table of Contents
Dell P713w User's Guide
June 2009
www.dell.com | support.dell.com

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Table of Contents

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   Summary of Contents for Dell All-in-One Wireless Printer P713w

  • Page 1: Method

    Dell P713w User's Guide June 2009 www.dell.com | support.dell.com...
  • Page 2: Additional Assistance, Use The Service Center Link

    DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest...
  • Page 3: Table Of Contents

    Understanding the parts of the printer...11 Ordering and replacing supplies...13 Ordering ink cartridges...13 Replacing ink cartridges...13 Recycling Dell products...14 Using the printer control panel buttons and menus...15 Using the printer control panel...15 Understanding the home screen...16 Navigating menus using the touch screen...17 Changing the Power Saver timeout...19...
  • Page 4 Printing...34 Tips for printing...34 Printing basic documents...34 Printing specialty documents...36 Working with photos...38 Printing from a Bluetooth-enabled device...43 Printing on both sides of the paper (duplexing)...45 Managing print jobs...47 Copying...49 Tips for copying...49 Making copies...49 Copying photos...50 Copying an ID card...50 Copying a two-sided document...50 Enlarging or reducing images...51 Adjusting copy quality...51...
  • Page 5 E-mailing...60 Setting up the printer to e-mail...60 Creating an e-mail contact list using the printer control panel...61 Sending e-mail...62 Canceling an e-mail...64 Networking...65 Installing the printer on a wireless network...65 Advanced wireless setup...69 Installing the printer on an Ethernet network...75 Networking FAQ...76 Maintaining the printer...87 Maintaining ink cartridges...87...
  • Page 7: Safety Information

    Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.
  • Page 8: About Your Printer

    About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.
  • Page 9: Finding Information About The Printer

    Caring for and maintaining the printer • Troubleshooting and solving problems Find it here Setup documentation The setup documentation came with the printer. User's Guide The User's Guide is available on the installation software For updates, check our Web site at support.dell.com. About your printer...
  • Page 10 Note: The Service Tag and Express Service Code appear on labels located on your printer. Installation software CD Note: If you purchased your Dell computer and printer at the same time, then documentation and drivers for your printer are already installed on your computer.
  • Page 11: Understanding The Parts Of The Printer

    Understanding the parts of the printer Use the Scanner lid Access the scanner glass. Scanner glass Scan and copy photos and documents. Wi-Fi indicator Check wireless status. Memory card slot Insert a memory card. PictBridge and USB port Connect a PictBridge-enabled digital camera, a USB Bluetooth adapter, or a flash drive to the printer.
  • Page 12 Use the Printhead Install, replace, or remove ink cartridges. Scanner unit • Access the ink cartridges and printhead. • Remove paper jams. Ethernet port Connect your printer to a computer, a local network, an external DSL, or a cable modem. USB port Connect the printer to a computer using a USB cable.
  • Page 13: Ordering And Replacing Supplies

    Color cartridge Color cartridge, high yield Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling. To know more about recycling Dell products, visit www.dell.com/recycling. Available only on the Dell Web site at www.dell.com/supplies.
  • Page 14: Recycling Dell Products

    Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer. Recycling Dell products To return Dell products to Dell for recycling: Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.
  • Page 15: Using The Printer Control Panel Buttons And Menus

    Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the function is not available.
  • Page 16: Understanding The Home Screen

    Help Home Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen selections to initiate an action, such as copying or scanning, or to change printer settings.
  • Page 17: Navigating Menus Using The Touch Screen

    Display item Description Memory Device View, select, print, and attach photos and documents to e-mail. Note: The PictBridge icon replaces the Memory Device icon when a PictBridge-enabled camera is connected to the printer. PictBridge Ink levels • Display the current ink levels of the installed tanks. •...
  • Page 18 Save your setting. Accept Up arrow Scroll up. Scrollbar Scroll up and down the menu list. Down arrow Scroll down. To navigate using the touch screen: • Drag the scrollbar or touch the arrows until the menu or setting that you want appears on the display. •...
  • Page 19: Changing The Power Saver Timeout

    Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as 28 percent on some printer models) compared to the default printer settings.
  • Page 20: Using The Printer Software

    Linux OpenSUSE 11.0 and 11.1 (Web only) • Linux Fedora 10 (Web only) The printer driver for this operating system is available only at support.dell.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs.
  • Page 21 Add, edit, or delete contacts in the built-in phone book. • Access the Dell Fax Setup Utility. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.
  • Page 22: Finding And Installing Optional Software

    Finding and installing optional software Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Choose your printer from the printer drop-down list. From the Support tab, click On-line support. From the Web site, select your printer and download the driver.
  • Page 23: Installing The Printer Software

    In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Follow the instructions on the Welcome screen. Using the World Wide Web Updated printer software may be available at support.dell.com. Using the printer software...
  • Page 24: Loading Paper And Original Documents

    Loading paper and original documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides.
  • Page 25 If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully out, it accommodates legal-size paper. Load the paper.
  • Page 26 Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. Flip up the paper stop to catch the paper as it exits. Note: If you loaded A4- or legal-size paper, then extend the paper stop.
  • Page 27: Loading Envelopes Or Photo Paper

    Loading envelopes or photo paper Pull tray completely out of the printer. Move the paper guides to the sides of tray. Loading paper and original documents...
  • Page 28 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both. Load envelopes or photo paper.
  • Page 29 Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. Insert the tray. Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading paper and original documents...
  • Page 30: Loading Various Paper Types

    Loading various paper types Load up to 150 sheets of plain paper 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper 10 envelopes Make sure • The paper is designed for use with inkjet printers. •...
  • Page 31 Load up to 25 sheets of labels 50 transparencies 10 iron-on transfers 25 index cards, photo papers, or postcards Loading paper and original documents Make sure • You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam.
  • Page 32: Saving Paper Default Settings

    Load up to 20 sheets of banner paper Saving paper default settings You can set the default paper settings for the documents and photos that you print. From the home screen, navigate to Paper Setup: > Paper Setup Choose the default settings: •...
  • Page 33: Loading Original Documents On The Scanner Glass

    Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass. Close the scanner lid. Loading paper and original documents...
  • Page 34: Printing

    Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...
  • Page 35: Printing Multiple Pages On One Sheet

    Click OK to close any printer software dialogs. Click OK or Print. Printing pages in reverse order By default, the first page is printed first. If you want to reverse the order in which pages print to make documents ready to read with the first page on top, then do the following: With a document open, click File ...
  • Page 36: Printing Specialty Documents

    If the printer is using a USB connection Select the file name of the document that you want to print. Press to start printing the document. If the printer is using a Wireless connection (selected models only) Select the file name of the document that you want to print. Press , and then wait for the printer to connect to the network computer or to finish searching the network for available computers.
  • Page 37 From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If no paper size matches the label sheet size, then set a custom size. If necessary, choose the appropriate type of paper from the Paper Type list. Click OK to close any printer software dialogs.
  • Page 38: Working With Photos

    Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.
  • Page 39: Printing Photos Using The Printer Control Panel

    Supported memory cards and file types Memory Card • Secure Digital (SD) • Secure Digital High Capacity (SDHC) • Micro Secure Digital (with adapter) (Micro SD) • Mini Secure Digital (with adapter) (Mini SD) • MultiMedia Card (MMC) • Reduced Size MultiMedia Card (with adapter) (RS-MMC) •...
  • Page 40: Printing Photos From A Memory Device Using The Printer Software

    Touch View Photos. The Select Photos screen appears. Touch the photo you want to edit. Touch to view the selected photo. Tips: • If you want to clear the selected photo, then touch • If you want to view the previous or next photo, then touch the left or right arrow, and then touch the photo.
  • Page 41: Printing Photos From A Pictbridge-enabled Digital Camera

    Transfer or print the photos: • Fast Pics launches automatically when a connection is established. Follow the instructions on the computer screen to transfer the photos to the computer or to print. Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer.
  • Page 42: Printing Photos From A Memory Device Using The Proof Sheet

    If you want to change the default print settings: Touch More Options to access the PictBridge menu. Select the paper source, paper size, paper type, photo size, quality, and layout of the photos that you want to print. Touch Accept each time you make a selection. Note: The printer will use the default print settings unless you change the print settings from the camera.
  • Page 43: Printing From A Bluetooth-enabled Device

    Printing from a Bluetooth-enabled device • This printer is compliant with Bluetooth Specification 2.0. It supports the following profiles: Object Push Profile (OPP) and Serial Port Profile (SPP). Check with your Bluetooth-enabled device manufacturers (cellular phone or PDA) to determine their hardware compatibility and interoperability. It is recommended that you use the latest firmware on your Bluetooth-enabled device.
  • Page 44: Setting The Bluetooth Security Level

    Make sure Discovery is set to ON. If necessary, touch ON, and then touch Accept. The printer is now ready to accept a connection from a Bluetooth-enabled device. Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the documentation for your Bluetooth device.
  • Page 45: Printing On Both Sides Of The Paper (duplexing)

    Insert a USB Bluetooth adapter into the USB port. Bluetooth Dongle Connected appears on the display. Notes: • A Bluetooth adapter is not included with the printer. • Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter. Make sure the printer is set up to receive Bluetooth connections.
  • Page 46: Printing On Both Sides Of The Paper (duplexing) Manually

    Click the Advanced tab. From the 2-Sided Printing section, select On from the drop-down menu. Note: To use the settings defined in the printer, select Use Printer Settings. Select either the Sideflip or Topflip option. Sideflip is the setting most often used. Select Extend Dry Time, and then select a setting.
  • Page 47: Managing Print Jobs

    Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer. To set the default printer: Click , or click Start and then click Run.
  • Page 48: Resuming Print Jobs

    Resuming print jobs Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Open. Resume the print job: •...
  • Page 49: Copying

    Copying Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document. •...
  • Page 50: Copying Photos

    Copying photos Load photo paper. Place a photo facedown on the scanner glass. From the home screen, navigate to Photo Reprint: Copy > More Options > Photo Reprint Touch Continue. Select the photo print size, and then touch Accept. Touch Continue to start printing. Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
  • Page 51: Enlarging Or Reducing Images

    Enlarging or reducing images Load paper. Load an original document faceup into the ADF or facedown on the scanner glass. From the home screen, navigate to Resize: Copy > More Options > Resize Select a resize setting, and then touch Accept. Notes: •...
  • Page 52: Collating Copies Using The Printer Control Panel

    Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Load paper. Load an original document faceup into the ADF or facedown on the scanner glass.
  • Page 53: Making A Duplex Copy

    Select the number of pages that you want to copy on a sheet of paper, and then touch Accept. You may choose to copy one, two, or four page images on a sheet. Note: If you are copying four pages in landscape format, scan pages 3 and 4 first, and then scan pages 1 and 2. Press Making a duplex copy Making a duplex copy automatically...
  • Page 54: Canceling Copy Jobs

    Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. Press Canceling copy jobs To cancel a copy job, press Scanning stops and the printer returns to the previous menu. Copying...
  • Page 55: Scanning

    Scanning Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for scanning • When using the ADF, adjust the ADF paper guide to the width of the original document. •...
  • Page 56: Scanning To A Flash Drive Or Memory Card

    Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a selection. Press to start scanning. The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan appears within the application as a new file.
  • Page 57: Scanning Documents Into An Editing Application

    Wait until the printer has finished downloading the list of scan applications available on the selected computer. Select an application, and then touch Accept. Select the resolution quality and the original image size. Touch Accept each time you make a selection. Press to start scanning.
  • Page 58: Scanning Directly To E-mail Using The Printer Software

    When the scan is finished, save the document in a word-processing application. Open the document in the selected application to edit it. Scanning directly to e-mail using the printer software Load an original document faceup into the ADF or facedown on the scanner glass. Click or Start.
  • Page 59: Scanning Faq

    Scanning FAQ How can I improve the quality of a scan? • Make sure your original documents are in good condition. • Make sure the application that receives the scanned document is appropriate. For example, if you are scanning a photo to edit it, then make sure you choose a photo editing application to receive the scan. If you are scanning a document to edit the text, then make sure you choose an OCR application.
  • Page 60: E-mailing

    E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail.
  • Page 61: Creating An E-mail Contact List Using The Printer Control Panel

    If you want to change the e-mail settings From the home screen, navigate to E-mail Setup: > E-mail Setup Touch each item, and then enter the necessary information. If necessary, touch OK or Accept to save each item. • Return E-mail Address—enter your e-mail address. •...
  • Page 62: Sending E-mail

    Sending e-mail Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for e-mailing • When using the ADF, adjust the paper guide on the ADF to the width of the original document. •...
  • Page 63 • History—select the name or e-mail address from the history list. If necessary, touch OK or Accept each time you make a selection. To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want to add.
  • Page 64: Canceling An E-mail

    • If you want to attach a photo: Touch Attach Photo to E-mail. Touch the photo you want to attach. Touch Continue. Touch an option to enter or select the recipients: • Enter E-mail Address—enter the e-mail address manually. • Address Book—touch Sort by Name or Sort by Group, and then select the contact.
  • Page 65: Networking

    Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2. No Security It is not recommended to use no security at all on a home wireless network.
  • Page 66: Printing A Network Setup Page

    Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.
  • Page 67: Installing The Printer On Other Computers

    Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. Close all open software programs.
  • Page 68: Special Wireless Installation Instructions

    Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box. Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about configuring the box to work wirelessly, see the documentation that came with your box.
  • Page 69: Advanced Wireless Setup

    Type the IP address you want to assign to the printer in the IP Address field. Click the Submit button. The Submitting Selection message appears. To confirm that the address was successfully assigned, type the static IP address in the Web browser address field and then press Enter.
  • Page 70 Click Set up a wireless ad-hoc (computer-to-computer) network, when you are prompted to choose a connection option, and then click Next. Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: Create a network name or SSID for the network between the computer and your printer. Write down the name of your network.
  • Page 71: Adding A Printer To An Existing Ad Hoc Wireless Network

    Under Preferred Networks, delete any existing networks. Select the network to be removed. Click Remove to delete the network from the list. Click Add to create an ad hoc network. In the Network Name (SSID) box, type the name you want to give your wireless network. Write down the network name you chose so you can refer to it when running the wireless setup.
  • Page 72: Windows Only

    Select Printer Home. Click the Settings tab. Click Wireless setup utility link. Follow the instructions on the computer screen. Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting. Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network.
  • Page 73 Click the Wireless setup utility link. Follow the instructions on the computer screen to set up the printer wirelessly. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. If the printer is currently set up for Ethernet Unplug the Ethernet cable from the printer.
  • Page 74: Selecting The Printer

    If the printer is currently set up locally (using USB connection) Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. Insert the software and installation CD into the computer you want to use to configure the printer. Follow the instructions on the computer screen for configuring a printer on an Ethernet network.
  • Page 75: Installing The Printer On An Ethernet Network

    Right-click the name of your printer. Click Properties. Click the Ports tab, and then click Add Port. Select Local Port, and then click New Port. Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name that was specified in step 2 on page 74.
  • Page 76: Networking Faq

    If the Welcome screen does not appear after a minute, do one of the following: Click , or click Start and then click Run. In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. Follow the instructions on the computer screen to set up the printer, selecting Ethernet connection when you are prompted to select a connection type.
  • Page 77: Where Do I Find My Ssid

    An SSID can contain up to 32 alphanumeric characters. Where do I find my SSID? You can find the SSID for the wireless network by viewing the settings on the access point or wireless router. Most access points have a built-in Web server that can be accessed using a Web browser. Many network adapters provide a software application that allows you to view the wireless settings of your computer, including your SSID.
  • Page 78 Wired network example • A desktop computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch. • The network is connected to the Internet through a DSL or cable modem. Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access •...
  • Page 79: Why Do I Need An Installation Cable

    Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access •...
  • Page 80: How Do I Attach The Installation Cable

    The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the printer. How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation.
  • Page 81: Finding The Signal Strength

    The following table compares the characteristics and requirements of the two types of wireless networks. Characteristics Communication Security Range Speed Requirements for all devices Unique IP address for each device Mode set to Same SSID Same channel We recommend setting up a network in infrastructure mode using the installation CD that came with the printer. Infrastructure mode is the recommended setup method because it provides: •...
  • Page 82: How Can I Improve Wireless Signal Strength

    How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer.
  • Page 83: What Is A Mac Address

    How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. Obtain the SSID of the network that the computer is connected to: Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
  • Page 84: How Do I Find The Mac Address

    Every device capable of communicating on a network has a MAC address. Network printers, computers, and routers, whether Ethernet or wireless, all have MAC addresses. While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason, MAC addresses are considered permanent.
  • Page 85: What Is An Ip Address

    What is an IP address? An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) on an IP network to locate and communicate with each other. Devices on an IP network can communicate with each other only if they have unique and valid IP addresses.
  • Page 86 Select the same key index on your printer as you are using on your wireless access point. Networking...
  • Page 87: Maintaining The Printer

    Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off.
  • Page 88: Cleaning The Exterior Of The Printer

    From the Maintenance tab, click Align cartridges. Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles. Cleaning the printhead nozzles Poor print quality is sometimes due to clogged printhead nozzles.
  • Page 89: Cleaning The Scanner Glass

    Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. Make sure the printer is dry before beginning a new print job. Cleaning the scanner glass Dampen a clean, lint-free cloth with water.
  • Page 90: Troubleshooting

    If it appears on an error message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support •...
  • Page 91: Incorrect Language Appears On The Display

    • “Printer is printing blank pages” on page 94 • “Printer is busy or does not respond” on page 94 • “Cannot delete documents from the print queue” on page 95 • “Cannot print through USB” on page 95 Incorrect language appears on the display If the "Before you troubleshoot"...
  • Page 92: Software Did Not Install

    Wipe the printhead contacts using a clean, lint-free cloth. Reinsert the printhead, and then close the latch until it clicks. Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
  • Page 93: Print Job Does Not Print Or Is Missing Pages

    Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
  • Page 94: Printer Is Printing Blank Pages

    Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
  • Page 95: Jams And Misfeeds Troubleshooting

    Plug the power cord into the wall outlet, and then turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
  • Page 96: Paper Jam In The Duplex Unit

    Press to turn off the printer. Check the paper tray or lift the scanner unit to check for jammed paper. Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Press to turn the printer back on.
  • Page 97: Paper Or Specialty Media Misfeeds

    Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. Reinsert the duplex unit. Touch DONE or press , depending on your printer model. From your computer, resume the print job. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
  • Page 98: Print Troubleshooting

    Print troubleshooting • “Poor quality at the edges of the page” on page 98 • “Streaks or lines on printed image” on page 98 • “Print speed is slow” on page 99 • “Computer slows down when printing” on page 99 Poor quality at the edges of the page If the "Before you troubleshoot"...
  • Page 99: Copy And Scan Troubleshooting

    Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. •...
  • Page 100: Scanner Unit Does Not Close

    Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: ET YOUR PRINTER AS THE DEFAULT PRINTER EMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close Lift the scanner unit.
  • Page 101: E-mail Troubleshooting

    Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.
  • Page 102: Memory Card Troubleshooting

    HECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. HECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person.
  • Page 103 HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a Note: If you continue to have problems, then try another USB port on the computer.
  • Page 104: Network Troubleshooting

    Network troubleshooting • “Network troubleshooting checklist” on page 104 • “The Continue button is unavailable” on page 105 • “Cannot print and there is a firewall on the computer” on page 106 • “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 107 Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking...
  • Page 105: The Continue Button Is Unavailable

    • The printer is located away from obstacles or electronic devices that could interfere with the wireless signal. Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing metal or concrete. Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.
  • Page 106: Cannot Print And There Is A Firewall On The Computer

    Plug the power cord back into the power outlet. Turn on the printer, and then resume the installation on your computer. RY RUNNING THE INSTALLER AGAIN Close the installer. Remove the CD, and then restart the computer. Insert the CD and then run the installer again. Notes: •...
  • Page 107: Resetting The Wireless Settings To Factory Defaults

    Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling.
  • Page 108 From the printer control panel, navigate to Demo Mode: > Demo Mode. Select Off, and then save the setting. HECK YOUR KEY OR If your wireless access point is using Wired Equivalent Privacy (WEP) security, then the WEP key should be: •...
  • Page 109 HECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the wireless access point. •...
  • Page 110: Wi-fi Indicator Light Is Not Lit

    Wi-Fi indicator light is not lit HECK POWER If the Wi-Fi indictor light is off, make sure the • Make sure the printer is plugged in and turned on. • Make sure the printer is plugged into a working outlet. •...
  • Page 111: Wi-fi Indicator Light Is Still Orange

    ELECT THE WIRELESS PORT If you have previously set up your printer as a locally attached printer, then you may need to select the wireless printer to use the printer wirelessly. Click , or click Start and then click Run. In the Start Search or Run box, type control printers.
  • Page 112: Wi-fi Indicator Light Is Blinking Orange During Installation

    If you are using WPA security A valid WPA passphrase is: • From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive. • Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9. If your wireless network is not using security, then you will not have a security key. Using a wireless network with no security is not recommended because it can allow intruders to use your network resources without your consent.
  • Page 113 HECK YOUR KEY OR A WEP key or WPA passphrase is like a password. All devices on a WEP-secured wireless network must share the same WEP key, and all devices on a WPA-secured wireless network must share the same WPA passphrase. Note: Make sure you copy it exactly, including any capital letters, and store it in a safe place for future reference.
  • Page 114 Check to see whether the access point responds: • If the access point responds, you will see several lines appear that start with “Reply from.” It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again.
  • Page 115: Wireless Print Server Not Installed

    Select Printer Home. Click the Settings tab. Click the Wireless setup utility link. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process. Follow the instructions on the computer screen. Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed.
  • Page 116 If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network. Try the following: • Make sure your wireless access point (wireless router) is turned on and is working. • Remove any objects that could be blocking the signal.
  • Page 117: Resolving Intermittent Wireless Communications Issues

    Resolving intermittent wireless communications issues You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network. Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time.
  • Page 118 ONFIGURE THE WIRELESS ROUTER WITH A UNIQUE Many wireless networks use the SSID that the router was originally configured by the manufacturer to use. Using the default SSID can cause problems when more than one network is operating in the same area with the same SSID.
  • Page 119 HECK FOR WIRELESS ADAPTER UPDATES If you are having trouble printing from one particular computer, check the Web site of the manufacturer of the network adapter card in that computer. It is possible that there is an updated driver available that could resolve the issue.
  • Page 120: Index

    Index ad hoc SSID 69 WEP 69 ad hoc network 80 ad hoc wireless network adding a printer 71 creating using Windows 69 additional computers installing wireless printer 67 Address Book, e-mail setting up 61 AliceBox 68 aligning the printhead 87 appliances wireless network 82 application list...
  • Page 121 scanning using the touch screen 55 duplex copying, automatic 53 copying, manual 53 extending drying time 45 printing, automatic 45 printing, manual 46 duplex unit location 12 Eco-Mode using 19 editing photos using touch screen 39 energy conserving 8 enlarging an image 51 envelopes loading 27, 30, 36 printing 36...
  • Page 122 language changing 91 LiveBox 68 loading documents on scanner glass 33 envelopes 36 envelopes or photo paper 27 paper tray 24 various paper types 30 locating SSID 77 WEP key 76 WPA passphrase 76 MAC address 83 finding 84 MAC address filtering 83 memory card inserting 38 printing documents from 35...
  • Page 123 47 proof sheet using 42 protocol 85 publications finding 9 recycling 8 Dell products 14 reducing an image 51 repeating an image 52 replacing ink cartridges 13 resetting internal wireless print server to factory default settings 107 resetting to factory defaults 19...
  • Page 124 navigating 17 transparencies loading 31 tray loading paper 24 troubleshooting checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 104 troubleshooting, copy scanner unit does not close 100 troubleshooting, copy and scan cannot scan to computer over a network 101 copier or scanner does not...
  • Page 125 photos do not print from memory card across wireless network 103 printer and computer on different networks 83 printer works intermittently on wireless network 117 Wi-Fi indicator light is blinking orange 112 Wi-Fi indicator light is not lit 110 Wi-Fi indicator light is still orange 111 Wi-Fi indicator description of colors 67...

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P713w all in one photo printer

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