Sybase Adaptive Server Enterprise 15.0.2 Installation Manual page 111

Description
Adaptive Server
cannot checkout a
license and starts with
graced license instead
(continued)
Adaptive Server
shows graced licenses
even after the issue has
been fixed
Adaptive Server
cannot find license for
an optional feature,
even though the
license exists
Installation Guide
What to do
If the command shows the license for the given feature is available for check-out, the
diag
reason that Adaptive Server cannot check-out the license could be:
• The product edition or license type does not match the requirement. If the
configuration parameters are set, Adaptive Server uses only the license that
license type
matches these settings.
1 Run
sp_lmconfig
2 Check the VENDOR_STRING attribute of the licenses to make sure a matching
license exists.
If a matching license does not exist, obtain a suitable license from SPDC or adjust
the Adaptive Server configuration.
If Adaptive Server cannot start because the grace period expired, examine the
servername.properties file located in the ASE-15_0/sysam directory under your
SYBASE directory for values. These values are stored in two lines that start with PE=
and LT=. These lines are present only if the configuration is set.
• Also see "Adaptive Server cannot find license for optional feature, even though the
license exists" in this table for more information.
Adaptive Server performs license checks periodically, and the license status is not
immediately updated. It is updated only after the next heartbeat cycle is completed. This
may take a few hours.
Execute
"sysam diag
exists and can be checked out from the machine where Adaptive Server is running. If the
feature exists, but cannot be checked out from Adaptive Server, this could be because:
• The optional feature is for a different edition.
• The Active or Standby flags do not match for base Adaptive Server and the optional
feature.
Execute to determine the edition and active and standby configuration value.
sp_lmconfig
The edition and active and standby values are displayed in the
table. The edition value is displayed in the
Value
displayed in the row.
AS
Compare the values of
PE
in the
VENDOR_STRING
match. Some features like ASE_HA are not offered with standby pricing, so there is no
flag in the license for this feature. This field is not considered when searching
"AS=A|S"
for a license without active and standby captability.
CHAPTER 6
to see the configured values.
to ensure that license for the optional feature
"
feature_name
and for the Adaptive Server with the same values recorded
AS
and fields of the optional feature license. They must
ISSUER
Troubleshooting SySAM Issues
Property Name / Property
row and active and standby value is
PE
and
edition
97