Chapter 6 Troubleshooting Sysam Issues; Calling Sybase Technical Support For Sysam-Related Issues - Sybase Adaptive Server Enterprise 15.0.2 Installation Manual

C H A P T E R 6
Calling Sybase technical support for SySAM-related
issues
Installation Guide
Troubleshooting SySAM Issues
If SySAM 2.0 related errors are not addressed in a timely fashion,
Note
Adaptive Server may cease to function.
For the most up to date information about troubleshooting SySAM, see the
SySAM FAQ at http://www.sybase.com/sysam
troubleshooting information in this installation guide, go to
Manuals at http://www.sybase.com/support/manuals/
This section includes information about troubleshooting the most
common SySAM 2.0-related errors.
Topic

Calling Sybase technical support for SySAM-related issues

Where to look for SySAM-related errors
Troubleshooting SySAM
SySAM grace mode
SySAM grace period
Enabling and changing e-mail notifications
If you call Sybase technical support for SySAM-related issues, be sure to
have the following information available:
• The Adaptive Server errorlog located in the install directory.
On UNIX:
$SYBASE/ASE-15_0/install/<servername>.log
On Windows:
%SYBASE%\ASE-15_0\install\<servername>.log
. For the most up-to-date
Product
.
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