Call Menu - Avaya IP Agent Installation And User Manual

Chapter 10: Dialog Reference
Paste - Retrieves the last item placed on the Windows clipboard from any Windows
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application such as Notepad or Word and places it in the Number field.

Call menu

The Call menu is available only when a call is made or received.
The following items are available on the Call menu:
Release - Terminates an active call.
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Drop - Disconnects from a call without requiring you to hang up the handset, turn off the
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speakerphone, or press the switch hook.
!
Important:
6400-series telephones must have a Drop button administered on the Avaya
Important:
communication server in order for the Drop feature in the Avaya IP Agent window
or menus to function properly.
Hold - Places a call on hold until you can return to it. While the call is on hold, you can
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place another call, activate a feature, or answer another call.
Transfer - Sends a call from your extension to another extension or outside number. Use
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this feature when the other party on the call needs to speak with someone else. There are
three different types of transfers available.
The following types of call transfers are available with Avaya IP Agent:
- Basic Transfer - Select Transfer, dial the number on the keyboard or the Dial Pad,
announce the call, and select Transfer again.
- Unsupervised Transfer - Select Transfer, enter the number to be called in the
displayed dialog box, and select the OK button to transfer the call. You are not able to
talk to the party receiving the transferred call with this type of transfer.
- Enhanced Transfer - Select Transfer, enter the number to be called in the displayed
dialog, and select OK. You can announce the call and then, in the displayed message
box, select OK to complete the transfer or Cancel to abort the transfer.
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Avaya IP Agent Installation and User Guide for Citrix June 2007