Configuring The Tapi Driver - Avaya IP Office CTI Link Installation Manual

Configuring the TAPI Driver

TAPI Service Providers are configured using a Windows Control Panel applet. The name of the applet is
not the same across all versions of Windows. The following table indicates the name of the applet and
the tab that must be selected within the applet:
Windows Control Panel Applet
XP Pro
Options
2000 Phone and Modem Options
Run the appropriate applet for your version of Windows and select the tab indicated above. You will be
presented with the list of TAPI Service Providers that you have installed. The IP Office TAPI Service
Provider will be in the list of installed TAPI Service Providers. Select Avaya IP Office TAPI Service
Provider and press Configure. You will be presented with the Avaya TAPI Configuration menu
screen.
The IP Office TAPI Service Provider can operate in Single User mode or Third Party mode. A license
must be purchased to enable the Third Party mode. Note that the unlicensed version will not prevent you
from selecting this option but it will not work.
Single User mode means that the TAPI application can control and/or monitor a single telephony device.
Third Party mode means that the TAPI application can control and/or monitor all telephony devices on a
particular IP Office unit.
Note that on some versions of Windows it will be necessary to reboot the PC (or just restart the
telephony service) in order for configuration changes to take effect.
Installation Manual
IP Office CTI Link
Network and Internet Connections, Phone and Modem
40DHB0002UKAB - Issue 11a (22nd September 2005)
CTI TAPI Installation
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Advanced
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