Table Of Contents - Avaya IP Office CTI Link Installation Manual

Table of Contents

CTI TAPI Installation .................................................................................................................. 5
Overview..................................................................................................................................................... 5
IP Office CTI Link Lite ............................................................................................................................ 5
IP Office CTI Link Pro ............................................................................................................................ 5
Installing TAPILink and DevLink ................................................................................................................. 6
Installing the Wave Driver........................................................................................................................... 7
Installing the Wave Driver ...................................................................................................................... 7
Windows XP........................................................................................................................................... 7
Windows 2000 ....................................................................................................................................... 7
Installing the CTI TAPILink Pro and Wave Licenses .................................................................................. 8
Configuring the TAPI Driver........................................................................................................................ 9
Single User Mode ................................................................................................................................ 10
Third Party Mode ................................................................................................................................. 10
WAV Users .......................................................................................................................................... 10
ACD Queues........................................................................................................................................ 10
Configuring IP Office for TAPI .................................................................................................................. 10
Index.......................................................................................................................................... 11
Installation Manual
IP Office CTI Link 40DHB0002UKAB - Issue 11a (22nd September 2005)
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