Installing The Cti Tapilink Pro License; Configuring The Tapi Driver - Avaya IP Office CTI Link Installation Manual

Installation and Configuration

Installing the CTI TAPILink Pro License

Configuring the TAPI Driver

IP Office CTI Link
Installation Manual
You do not need an IP Office TAPILink Pro license in order to use the TAPI driver.
The license provides the following additional functionality:
• Third Party mode
• ACD Queue monitoring
These are described in Configuring the TAPI Driver below. To install the TAPI
license, proceed as follows:
1. Run the IP Office Manager. This is installed from the IP Office Admin CD.
2. Load the configuration file for your IP Office.
3. Select License on the tree in the left hand window.
4. Right-click in the right hand window and select New.
5. Type in the 32 character license key.
6. The IP Office Manager will indicate whether the license is valid or not.
TAPI Service Providers are configured using a Windows Control Panel applet. The
name of the applet is not the same across all versions of Windows. The following
table indicates the name of the applet and the tab that must be selected within the
applet:
Windows Version Control Panel Applet
2000 Phone and Modem Options
ME Telephony
98 Telephony
NT4 Telephony
95 Telephony
Note: TAPI 2.1 must be installed on Windows 95 and can
Run the appropriate applet for your version of Windows and select the tab indicated
above. You will be presented with the list of TAPI Service Providers that you have
installed. The IP Office TAPI Service Provider will be in the list of installed TAPI
Service Providers. Select Avaya GSS TAPI Service Provider and press
Configure. You will be presented with the Avaya TAPI Configuration menu
screen.
be down laded from the Microsoft web site.
Installation and Configuration - Page 5
40DHB0002USCC – Issue 1 (10/09/2001)
Overview - Page 5
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Advanced
Telephony Drivers
Telephony Drivers
Telephony Drivers
Telephony Drivers