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Report Scheduler
Report Scheduler
Overview
Starting Report Scheduler
The Schedule List Screen
The Scheduler Taskbar Area
CCM 3.1
Report Manager
The Report Scheduler integrates with the Report Manager to provide report
clients the ability to schedule reports to run at chosen intervals. The Report
Scheduler makes use of the Report Repository database to store
scheduled reports and associated schedule details. It is, therefore,
installed as part of the Report Manager installation. It is designed to put the
call center manager in control of their call center.
Every time the Server PC is switched on, the Report Scheduler is launched
automatically. To amend the auto start facility, refer to "Auto Start" on page
12.
If the Report Scheduler is not running you can start it by:
1. Click the Start button on the Windows taskbar.
2. Point to Programs.
3. Point to INDeX CCM.
4. Click Report Scheduler from the sub-menu.
5. Select the required email profile and click Ok.
Note: if no login to an email server exists an error message 'Error: 32003 Login
has failed' message is displayed.
The Report Scheduler window lists the tasks sent for processing. For each
task, the window displays such information as the document name, status,
owner, priority and submission date.
The left side of the Sceduler Taskbar at the bottom of the screen displays
the current state of the scheduler. Detailed below are the various states.
•
Ready: The scheduler is idle
•
Connecting: An attempt to connect to the repository database is in
progress.
•
Not Connecting: the scheduler is not currently connecting to the
repository. This state is associated with a red warning triangle.
•
Running: A scheduled task is being executed.
The middle section of the taskbar indicates the current email status. This
section only displays if the scheduler PC contains a MAPI compliant email
client. It can show either of the following:
•
Email Status: Logged In
•
Email Status: Logged Out
The right side of the Scheduler Taskbar displays the date and time that the
schedule was last refreshed. This value is taken from the SQL server and
is formatted according to the language selected for the application.
38HBK00001SCB Issue 9 (18/07/2002)
Overview
Page 8
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