Avaya CCM 3.1 Manual page 7

Contact center modules report manager
Hide thumbs Also See for CCM 3.1:
Table of Contents

Advertisement

Report Server
Connection to Delta Server
Refresh
Language
Enable Log File
CCM 3.1
Report Manager
To connect to a different Delta Server within the network:
1. From the Configure menu, select Change Delta Server.
2. At the warning screen click OK. A screen will appear which indicates
that the Archiver has located the available Delta Servers. If the required
Delta Server is listed, select it and then click the Connect button.
3. If the required Delta Server is not listed, click the Advanced button.
4. Select one of the options and then click the Search button.
5. Select the required Delta Server and then click the Connect button.
This option enables you to update the information displayed on the INDeX
Archiver screen.
To update information:
1. From the View menu, select Refresh.
OR
2. Press F5.
To alter the interval at which the information is updated:
1. From the View menu, select Interval.
2. You are able to select the interval at which the information is updated.
The intervals are 0.5, 1, 2, 5 and 30 seconds. Refresh every 1 second is
the default refresh time period. If you need to alter the refresh time
interval, click the required interval.
This option enables you to change the language of the INDeX Archiver.
To change the language:
1. From the Configure menu, point to Language.
2. Select the required language.
This feature is for Technical Support Engineers use only. The option
enables you to save all the rejected messages onto a disk file.
When the Archiver Enable Log File option on the Configure menu is
selected, the Archiver will write any rejected messages along with the
reason for rejection to a log file.
The log file is created is "C:\CCM Archiver.log".
This option is for support purposes and should only be enabled at the
request of Technical Support personnel.
Note: To close the Archiver screen select Close from the File menu..
To quit the Archiver application select Stop and Exit from the File menu.
38HBK00001SCB Issue 9 (18/07/2002)
INDeX Archiver
Page 7

Advertisement

Table of Contents
loading

This manual is also suitable for:

Report manager

Table of Contents