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Report Server
Report Server
INDeX Archiver
CCM 3.1
Report Manager
INDeX Archiver obtains and accumulates information from the telephone
system via the Delta Server. It resides on a Windows NT Server or
Windows 2000 Server PC called ARCHIVERSQL. Every time the Server
PC is switched on, the INDeX Archiver is launched automatically. A
telephone icon
appears in the Windows Taskbar. If you double click on
the Icon the Archiver screen will show.
The information on the screen is as follows:
•
Status - Indicates the status of the Archiver.
•
Started - Indicates the date and time Archiver was launched.
•
Last Msg At - Indicates the last message received from the Delta
Server.
•
Received - Indicates the number of messages received from the Delta
Server during this session.
•
In Queue - Indicates the number of messages waiting to be stored in
the database.
•
Indexed - Indicates the number of messages that have been indexed.
•
Rejected - Indicates the number of SMDR messages that were
rejected by the Archiver because of corruption or invalid message in
the telephone system database. Rejected is incremented when an
SMDR is corrupted owing to external factors (e.g. cable breakage, or
data corruption in the database). This figure should never increment.
If it does, it is advisable to check all cables, network setting, names in
the database, etc. Occasionally SQL problems can also cause an
increase in this number. If this occurs, check the System and/or SQL
Events Log.
•
SQL Server – The name of the SQL server.
•
Delta Server - The name of the delta server.
•
Archiver Metrics – Indicates the number of SMDR messages received
by the Archiver.
•
Archiver Activities – Indicates the number of Agent activity messages
received by the Archiver. This figure will be considerably higher than
the Archiver Metrics figure.
•
Archiver Call Flow – Indicates the number of Call Flow messages
received by the Archiver. Call Flow metrics are only available when
configured in Voice Mail.
If INDeX Archiver is not running you can start it by:
1.
Ensure that the Delta server is running.
2.
Click the Start button on the Windows Taskbar.
3.
Point to Programs and then to INDeX CCM.
4.
Click Archiver from the sub-menu.
38HBK00001SCB Issue 9 (18/07/2002)
INDeX Archiver
Page 6
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