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Refresh Corporate Document
Refreshing Agent Activity Trace Report
CCM 3.1
Report Manager
When you open a report for the first time, it will contain data captured from
the Avaya database. Refresh allows you to update the data in your report,
so that you work with the latest data from your database. To refresh the
report:
1. From the Data menu, select Refresh Data. You can also click
the toolbar.
2. Select the time scale for the information to be shown in the selected
report when the date range screen shows.
3. Click the OK button.
4. Enter or select values into the screen that appears. The screen will
vary depending upon the type of report (e.g. Agent, Trunk, etc.) you
have selected.
Place the cursor in the relevant text boxes and enter the appropriate
information. The Values button will be enabled when you are required
to select information from the database, i.e. a directory number for an
agent, trunk, etc.
5. Click the Values button and a new screen will appear. The information
will be displayed in either Tabular View or Hierarchical View. To change
the view click the radio button at the top of the screen next to either
Tabular or Hierarchical.
If this is the first time you have viewed the list of values, the query for
the list now connects to the database in order to retrieve the values.
6. Click the Refresh button to run the query for the list of values and
retrieve an updated result from the database.
7. Click the required Value and then click OK.
8. From the Enter or Select Values screen click OK.
The status bar at the bottom of the Report Manager screen displays the
progress/process of the Report as it is updating the information. The
duration of updating process for each Report depends upon the Values
that are entered.
During the process of updating a Report, data is being fetched from the
Archiver database. If a field can not be populated because there is no
relevant data then a message may appear. The Query number will differ
depending upon the type of the Report.
This report is a special report and has to be run in the following order:
1. Open the Agent Activity Trace Report.
2. From the Data menu, select Refresh Data. You can also click
3. Fill in the prompts as follows:
•
AgentDN - Agent's digit directory number (Can be 2,3 or 4 digits
long)
•
EndDate - End Date as mm/dd/yy format (e.g. 12/14/98) and Time
at which the agent logged On
•
Start Date
Time at which the agent logged Off
4. Click on the OK when you have entered the required details.
Note: This Report does not support the List of Values option. You must type in
the required Agent Dn field.
- Start Date as mm/dd/yy format (e.g. 12/14/98) and
38HBK00001SCB Issue 9 (18/07/2002)
Refresh Corporate Document
Page 20
on
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