Overview; Requirements; Pc Requirements; Power-Up - Toshiba Strata CIX Call Router Installation Manual

Overview

Call Router is an optional application for Strata ACD. Call Router is used to route calls based on
the identity of the caller. It is an intelligent call routing system that uses caller information and
schedules to route calls to a specific person, group, or automated application. Callers can be
routed based on Caller ID, Account Codes, or other identifying information. Schedules can be
used to create a more sophisticated solution. Call Router typically runs on the Strata ACD server.

Requirements

PC Requirements

Call Router requires the Net Server included in the Strata ACD in order to run. Call Router can run
on the same PC where the Net Server is running. Call Router runs on Windows
2000, Windows XP, or Windows 2003 server Operating Systems.

Power-Up

Call Router will automatically launch once Net Server successfully connects to the phone system.
The Call Router screen will appear briefly on the desktop while initializing. Once it establishes the
link to Net Server, Call Router will hide itself. Use the Services tab in Net Server to open the Call
Router programming screens, as shown below.
Call Router Installation Guide 03/09
®
NT, Windows
1