Script 4: Play Message And Do A Centrex Transfer; Script 5: Centrex Transfer - Toshiba Strata CIX Call Router Installation Manual

This script will play message number 101 ("Please enter your customer number then press
Pound"), gather the DTMF input of the caller until either a maximum of 7 digits or a # sign is dialed,
send the call back to Call Router with instructions to search the Account Numbers in the database
for a match to the customer input, and play message 107 ("Thank You. Please Hold."). Note that
for parameter number 3, the terminating digit, the default # sign was used; however, an extra
comma was needed to indicate the place of that parameter.
Direct entry equivalent: S,3,101,7,,A,107

Script 4: Play message and do a Centrex transfer

Script Listing
1. //,Play Message and Centrex Transfer Call
2. ANSWER
3. PLAY,%1
4. CXFR,%2
5. HANGUP
Sample Entry
This script will play message number 107 ("Thank you, please hold"), and then transfer the call to
1-505-438-8032 using a Centrex transfer.
Direct entry equivalent: S,4,107,15054388032

Script 5: Centrex Transfer

Script Listing
1. //,Unannounced Centrex Transfer Call
2. ANSWER
3. CXFR,%1
4. HANGUP
Sample Entry
Call Router Installation Guide 03/09
Appendix B: Voice Assistant
Standard Scripts
49