Appendix A: Call Variables - Toshiba Strata CIX Call Router Installation Manual

Appendix A: Call Variables

Tokens
Tokens can be used to insert run-time information into database fields, which can then be used to
modify the information on a call. This run-time data insertion occurs only after a successful search
and match.
The following database fields can have tokens: Modify To #, Calling Name, Account No,
Destination.
It is important to note that when tokens are placed in a database field, that field should not be used
in a search criteria, because the data insertion only happens AFTER a successful search. For
example, you could NOT put the %P token in the Account No. field and then search by account
number (expecting it to find an account number matching the calling phone number).
Tokens Types:
%P - Calling Phone Number
%H - Calling Phone Number (Hyphenated)
%N - Calling Name
%E - Called Phone Number
%G - Called Phone Number (Hyphenated)
%F - Called Named
%A - Account Number
Token Components:
% - Indicates Token to Follow
+ (plus sign) - Keep the first digits/chars (starting from the beginning)
- (minus sign) - Keep the trailing digits/chars (starting from the end)
(number) - Number of digits/characters to keep
(letter) - Token Type (i.e. P is the calling phone number)
Call Router Installation Guide 03/09
Appendix A: Call Variables
Tokens
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