Toshiba Strata CIX Call Router Installation Manual page 39

Called Name
This is an optional field of up to sixteen letters or digits describing the name of the called party.
When the FWDed CO Call Information search is enabled, this field is checked for the Forwarding
Extension number of the call. In this way, calls can be routed based on the extension that
forwarded them to the Call Router monitored extension.
Account No.
This is an optional field of up to thirty-two digits for the Account Number that you want to associate
with the selected phone number. This field can be used for searching based on current Account
Number information attached to the call, or it can be used to Modify the call with this Account
Number entry.
Customer ID
This is an optional field of up to 32 alphanumeric digits for the Customer ID Number that you want
to associate with the selected phone number. This field can be used for searching based on
current Customer ID information attached to the call, or it can be used to Modify the call with this
Customer ID entry.
Extra Info
URL
This optional field can be used to enter a specific URL that you want to associate with the selected
phone number. This field can be customized through the menu option Setup > Extra Info Fields.
Customer ID
This optional field can be used to enter a specific customer ID to associate with the selected
phone number. It is programmed through the menu option Setup > Extra Info Fields.
Preferred Agent
This optional field can be used to enter a preferred agent associated with the selected phone
number. This field can be customized through the menu option Setup > Extra Info Fields.
Call Priority
This optional field can be used to enter a call priority you wish to associate with a selected phone
number. It is programmed through the menu option Setup > Extra Info Fields.
Transfer to
Once a match has been made by the search, every Record has two possible destinations for Call-
Routing, and they are applied in the following order: (1) a Segment Destination based on a
designated Schedule, or (2) a Choice #2 destination if there is no Schedule or no match on a
designated Schedule.
If no match is made, there are two possible default routing destinations that are applied in the
following order: (1) routing according to the destination specified in the Unknown Caller Record, or,
if there is no Unknown Caller Record or if the Unknown Caller Record has already been used, (2)
the Default Destination as specified in the Preferences / Call Routing section of Call Router.
for more information on the Unknown Caller Record, see page 32
Choice #1 - Schedule
Every record can have a Schedule associated with it for Routing based on time-of-day and day-of-
week, with options for excluding or including certain days of the year. If no Schedule is wanted or
needed, select <none> for this box.
Call Router Installation Guide 03/09
Call Router Administrator
Tab Choices
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