Monitored Extensions - Toshiba Strata CIX Call Router Installation Manual

Monitored Extensions

Use the arrows to navigate to the monitored extension you wish to change or click on Add to add a
new monitored extension. Find the extension you want to delete, and click on the Delete button if
you want to delete a monitored extension. Up to 5 extensions can be monitored simultaneously.
Change button
When adding or changing a monitored extension, the Change Preferences screen appears.
Call Routing Tab
Routing Extension – The extension that you are configuring will be displayed here.
Send New Calls to Voice Assistant – These options only apply if you have also installed Voice
Assistant. If Voice Assistant is not installed the settings in this area will not have any effect on the
operation of Call Router; however, for the most efficient operation, leave Never selected.
If you are using Voice Assistant select the radio button which defines how you want to process
calls when they first arrive at the Call Router:
Always – Always send a new call to Voice Assistant for processing.
Never – Under no circumstances send new calls to Voice Assistant for processing (this does not
preclude later processing of the same call by Voice Assistant based on routing instructions in the
Call Routing Database).
CallerID/ANI – Send a new call to Voice Assistant if there is no CallerID/ANI information available
with the call.
DID/DNIS – Send a new call to Voice Assistant if there is no DID/DNIS information available with
the call.
Account Code – Send a new call to Voice Assistant if there is no Account Code information
available with the call.
Call Router Installation Guide 03/09
Call Router
Tab Options
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