Voice Assistant Overview; Product Overview - Toshiba STRATA CIX System Administrator Manual

Voice Assistant Overview

Product Overview

Voice Assistant application is a flexible CTI-based IVR (Interactive Voice Response) product that
can be used by itself or with other companion CTI programs to implement a wide variety of
different voice processing functions. Voice Assistant runs as a service under the Net Server.
Voice Assistant is flexible in a number of ways including:
•
Size – it can grow from 2 to 96 ports
•
Programmability – it has a powerful scripting language
•
Compatibility – it works with a variety of different CTI programs.
The many different functions that Voice Assistant can perform include:
•
make announcements to callers
•
play announcements to overhead paging
•
log information to files
•
place a call to a phone number and determine if answered
•
prompt callers for information to attach to phone calls
•
validate user information in a database
•
trigger beeper messages
•
play a menu of choices to a caller and act on the responses
Voice Assistant Adminstrator Guide 10/08
1