Chapter 1 - Overview; Requirements - Toshiba STRATA CIX Remote Call Control User Manual

Overview
This document helps you use the Remote Call Control (RCC) features that are
supported by the Strata CIX telephone system. These features can be performed using
from Microsoft Office Communicator (OC) 2007 and the Strata CIX CSTA services.
Important!
The Microsoft Office Communications Server 2007 Technical Overview
Note
document states that features such as ringing an additional number or
redirecting unanswered calls is not supported. However, if you are using RCC
with the Strata CIX, it can be configured to support this features.

Requirements

The following are the user requirements for RCC:
• CIX phone system
• Microsoft Office Communications Server installed and integrated with the
Company's Active Directory.
• Office Communicators installed at users' PC and verified

To determine if Microsoft Office Client (MOC) is set up for RCC

Click the arrow to the right of the Call button. If you see a Preferred Calling
Device option, the OC is configured for Remote Call Control.
RCC User Guide 06/09
Refer to the Microsoft Office Communicator 2007 Getting Started
Guide for all OC User features and functions.
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