Toshiba Strata CIX Call Router Installation Manual page 40

Call Router Administrator
Tab Choices
If you select <none>, Call Router will automatically go to the next option, Choice #2 - All Other
Times, for its Routing instructions.
If, however, a valid Schedule is selected for this option, Call Router will search the Schedule
Settings to determine which, if any, of the Segment Destinations should be used. This search goes
as follows:
•
The Schedule Segments will be searched in numerical order to see if the current time falls
between the Start Time and Stop Time. If the current time does not fall between the Start Time
and Stop Time of the current Schedule Segment, the search moves on to the next Segment
looking for a match.
It is possible to have overlapping time segments, so keep in mind that the search is done by
Segment Number and that it will move on to the next step as soon as it finds a match. Also, if
the Start Time and Stop Time are blank, it will automatically create a match.
•
If the current time does fall between the Start Time and Stop Time of one of the Schedule
Segments, then the program will check to see if the current Weekday is enabled in the matched
Schedule Segment. If the current day of the week is not enabled in the matched Schedule
Segment, the search moves on to the next Segment.
•
If the time and the day of the week have both been matched, then the search will check the
Calendar that has been applied to the matched Schedule Segment. If <none> has been
entered for the Calendar option, then the call is routed to the Segment Destination and the
search is finished.
If there is a Calendar specified, then the program will check to see if the current date falls
between any of the Begin Date and End Date entries. The program will also check to see if the
specified Calendar is marked as Except on these Dates or Only on these Dates. Based on the
information programmed in these fields, one of the following actions will result:
Current Date is
between Begin
Date and End
Date
Yes
Yes
No
No
•
The search through the designated Schedule for any given record is completed whenever a
match of the time-of-day, day-of-week, and calendar is made as detailed above. Call Router will
keep searching Segments of the Schedule until it makes such a match or until there are no
more segments to search. If all segments have been searched, and still no match is made, then
routing will be based on Choice #2 - All Other Times.
Note
34
Except on
these
Dates
Enabled
Yes
Yes
If a match is made on any given Segment, but there is no entry or a blank entry in the
Segment Destination, the search is considered complete but without any destination
defined Call Router will default to Choice #2 - All Other Times for further routing
instructions.
Only on
these Dates
Enabled
No Match, continue Search
Yes Route Call to Segment Destination
Route Call to Segment Destination
Yes No Match, continue Search
Action
Call Router Installation Guide 03/09