One Number Access (Ona); Before You Set Up Ona - Altigen MaxCommunicator Manual

• Single Call Waiting—sets up single call waiting. This feature gives an
alert tone (audio beep) to indicate that a call is waiting. Single Call
Waiting must be selected in order to conference incoming calls.
• Multiple Call Waiting—enables a "non-workgroup queue" of
multiple calls waiting. You must also select the Place Call In Queue
option under Enable Busy Call Handling to enable this option. This
allows you to transfer or park the current call before picking up the
next call in queue.
• Live Call Handling—when enabled, allows a caller to hear a ringback
tone when the called party is in voice mail, paging, transfer, or
conference state.

One Number Access (ONA)

If you are expecting calls that you want to receive regardless of where you
are, you can have the system forward those calls to you. You must specify
the Caller IDs for the calls you want forwarded, and the numbers where you
can be reached.
If the system is unable to connect the call (can't identify a Caller ID or can't
reach you at any of the numbers you specify), the call is sent to your voice
mail.
When you answer an ONA call, you may be required to enter your
extension password, depending on the configuration for your extension set
by your system administrator

Before You Set Up ONA

• ONA must be enabled for your extension by your system
administrator.
• The settings on your MaxCommunicator Call Handling tab must not
conflict with ONA. Specifically:
— Enable Do Not Disturb must not be checked. If it is, when your
line is busy, all calls will go into voice mail and not to the ONA
forwarding numbers you specify.
— Enable Forward to must not be checked. If it is, all calls will be
forwarded according to this setting.
See "Call Handling" on page 55 for details on these settings.
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