Troubleshooting - Korg microKONTROL Owner's Manual

Troubleshooting

■ Power does not turn on
• Is the power switch in the correct position? (☞p.12)
• Could the microKONTROL be connected to your computer via a USB
hub? If the display indicates "LowPower," please use the AC adapter or a
self-powered hub.
■ Can't install the driver
• Is the CD-ROM inserted in your CD drive?
Make sure that the CD-ROM is inserted correctly.
• Could the lens of your CD drive be dirty?
Use a commercially-available lens cleaner to clean the lens.
• Are you attempting to install from a network CD drive?
This software cannot be installed from a network-connected CD drive.
■ Your software does not respond to the microKONTROL
• Is the USB cable connected correctly?
• Has your computer detected the connected microKONTROL?
If you are using Windows XP, go to Control Panel → "Sounds and Audio
Devices Properties" and click the Hardware tab.
If you are using Mac OS X, go to Macintosh HD → Application folder →
Utility folder → "Audio MIDI Settings," select the "MIDI Devices" tab,
and check that the microKONTROL has been detected.
Some computers may not recognize the microKONTROL because of
their hardware configuration.
• Check the microKONTROL's assignments and USB-MIDI port settings.
• Could you be in "Korg Native mode"?
Exit native mode. (☞p.62)
• Could the microKONTROL be in the "mode lock" state?
Press the [EXIT] key to return to Play mode.
• The connected device or software may not support the messages you are
transmitting. Refer to the owner 's manual of the connected device or
software to verify that it responds to the messages you are transmitting.
■ Connected external device or software does not synchronize
• Could the microKONTROL's MIDI Clock tempo be set to "Clock Off"?
• Check the MIDI Clock settings of the connected device or software.
■ Messages are not transmitted from the MIDI connector
• Could a cable be connected to the USB connector?
If a cable is connected to the microKONTROL's USB connector, MIDI
messages from the microKONTROL's keyboard and controllers will not
be transmitted from the MIDI connector.
■ Keyboard or pads do not transmit velocity
• If keyboard or pad velocity is assigned to the joystick, the keyboard or pad
velocity is ignored if the joystick value is other than zero.
• Check the velocity settings. (Keyboard: ☞p.38 "[9] Keyboard Velocity
setting," Pads: ☞p.39 "[10] Pad Velocity setting")
■ When you assign Polyphonic Pressure to the joystick and play multi-
ple keys, aftertouch does not apply to some keys
• When using Polyphonic Pressure, if you hold down more than one note
on the keyboard, aftertouch applies only to the note you played last.
■ Notes are stuck
• If note messages are assigned to a pad, and the pad is set to Toggle
operation, the corresponding note-off message may not be transmitted in
some cases. If this occurs, execute the Message mode command [3] All
Note Off (☞p.44) or [1] Panic (☞p.43).
Appendices–Troubleshooting
63