Troubleshooting & Tech Support - Korg Soundlink DRS OASYS PCI Installation Manual

Troubleshooting & Tech Support
Troubleshooting & Tech Support
For troubleshooting tips, look in the OASYS PCI FAQ
FAQ stands for "Frequently Asked Questions." The OASYS PCI FAQ, which is
automatically installed with the OASYS PCI software, contains a complete website
devoted to troubleshooting, compatibility, and usage tips.
The FAQ is in HTML format, so that it can be read by any standard web browser,
such as Netscape Navigator or Internet Explorer. To search through the FAQ, start
by opening the document named "OASYS PCI_faq_index.htm."
In addition to the FAQ installed with the OASYS PCI software, the latest version
can always be found at the Korg website, at http://www.korg.com.
That's nice, but I can't start my computer
We sincerely hope that the OASYS PCI will never interfere with your computer
starting up. If you think this is the case, however, you can try the following:
1.
Start with extensions disabled by turning on the computer's power and then
immediately holding down the Shift key. Keep holding the Shift key throughout
the startup process, until the Finder desktop appears.
Once the computer is started properly, you can remove the OASYS PCI extensions
from the System folder if necessary (or better, disable them using the Extensions
Manager control panel).
You can then restart with the extensions required for the web browser, and look
through the OASYS PCI FAQ for a solution.
2.
If the card is not seated properly, this can interfere with the computer in
unpredictable ways.
3.
This will at least eliminate the possibility that the OASYS PCI is the root of the
problem.
For technical support, contact your Korg Distributor
Your national Korg Distributor will be pleased to provide technical support for the
OASYS PCI. There are Korg Distributors in almost every nation on earth. A sheet
of paper labeled "Korg Distributors List," included with the OASYS PCI package,
contains contact information for all Korg Distributors, world-wide.
The current version of the Korg Distributors List is also maintained online, at
http://www.korg.co.jp/company/distributors.html.
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Start up with extensions disabled (MacOS only).
Make sure that the OASYS PCI card is firmly seated in the PCI slot.
If all else fails, physically remove the card from the computer.
Appendix
OASYS PCI