Appendix B: Troubleshooting; Introduction; Connectivity Problems; Exos Compatibility Problems - Extreme Networks Policy Manager User Manual

B Troubleshooting

Introduction

This appendix includes suggestions for dealing with problems that may occur when running the
Extreme Networks Policy Manager (EPM). They are categorized as follows:
Connectivity Problems on page 77
●
EXOS Compatibility Problems on page 77
●
Local Client Runtime Problems on page 78
●
Rule and Policy Version Problems on page 78
●
SSH Problems on page 78
●

Connectivity Problems

When there is failure opening or saving policy file on a switch, check the following:
Check the network connection to the switch by pinging the switch
●
Check that the local IP address is correct.
●
Check that the NAT address is set if the client is on the outside of a NAT.
●
Check that the TFTP server is running on the client and listing on port 69.
●
Check that the file staging directory is set to the TFTP server's root directory.
●
Check that the user running the EPM has read/write permission to the TFTP server's root directory.
●
Check the client firewalls
●
Check that the SSH image is loaded and that it has been enabled.
●
Check the user name and password. They are case-sensitive.
●
Check the default routes on the switch and client.
●

EXOS Compatibility Problems

When the policy file loads with an exception or with rules that are disabled, check the following:
If there is an exception, attempt to reload the policy file.
●
Look at connectivity problems
●
In the case of a disabled rule, check to see if the rule contains rule pneumonics that might not be
●
supported by the EPM until an upgrade of EPM is produced. The customer can save the policy;
however, the rules will be commented out.
Extreme Networks Policy Manager (EPM) 1.2 User Guide
77