Hapter; Microsoft Exchange Integration; Requirements - Altigen AltiWare ACM 5.1 Administration Manual

Microsoft Exchange Integration

This chapter provides step-by-step instructions for configuring the Microsoft Exchange
integration feature in AltiWare ACM.

Requirements

To set up Exchange integration, you need the following:
One Windows server for AltiWare, loaded with:
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Windows 2000 Server (with service pack 4 or higher),
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or Windows 2003 Server, or Windows XP
The AltiWare ACM 5.1 software
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Microsoft Outlook client:
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If you're integrating with an Exchange 2000 Server, you must install
•
Outlook 2000.
If you're integrating with an Exchange 2003 Server or Windows XP, you can
•
install either Outlook 2000 or Outlook 2003.
A second Windows server for Exchange, loaded with Exchange Server 2000 or 2003
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software. (See Important note below.)
The AltiWare system and the Exchange server system must belong to the same
•
domain.
AltiGen Services must be started with the user account
•
<Domainname>\AltiGen_<AltiServSystemName>.
For example, ALTICHINA\AltiGen_TELESYSTEM.
Exchange Server Services must be started
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Successful ping from Exchange Server to AltiWare and vice versa
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Important: When you install the Exchange Server, you must log in as the Domain
Administrator, NOT the Local Administrator.
Also note that a Windows 2000 server must be the Primary Domain
Controller when integrating with an Exchange 2000 Server.
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