Altigen AltiWare ACM 5.1 Administration Manual page 409

The following describes the fields in the Trace Collector:
Time Period for Extension Feature #66: Defines how many hours you want to go
back to collect trace, starting from the time you press #66. The default value is 2 hours.
Case Number: Enter the AltiGen case number associated with this trace collection
activity. The case number will comprise the first part of the file name of the collected
trace package.
Problem Description: Enter a description of the problem, including the extension
number involved, the time when the problem happened, how to reproduce the problem,
and so on.
Time Range: The tool collects the trace between the time ranges. The time range
covers before and after you defined Date and Time. The default Date and Time is one
hour before the current date and time, and the default variation is 60 minutes. This
setting is not applicable when #66 is performed.
Trace Category: By default, all options are selected.
Main AltiWare Trace (\AltiServ\log)
•
Collects the following files, and extracts the trace records that fall in the specified
time range:
actrace.log
ALPxxx.txt
AlpErrLog.txt
\atps\threadID.txtl
AltiWare ACM 5.1 Administration Manual 395
Chapter 29: Tools and Applications
SIPlog.txt
SIPMan.txt