Setting Queue Phrase Options; Queue Announcement - Altigen AltiWare ACM 5.1 Administration Manual

You can build a layer of DTMF menu selection option in the Advanced queue control
•
mode. A caller can press a digit to hear different prompts or options while in queue.
You can have select FIFO (First In First Out) or LIFO (Last In First Out) for the queue
•
overflow.
If you don't have these particular needs, the Basic queue mode is recommended.
The Queue Management tab in Workgroup Configuration allows you to set options for
queue phrases and announcements, queue overflow routing and quit queue options.
Options become enabled depending on the Queuing Control selected—Basic, Advanced
and Application Extension.
Figure 11. Workgroup Configuration, Queue Management tab, Basic Queue Control
When Basic is selected in the Queuing Control field, the following queue management
options are available:

Setting Queue Phrase Options

For each workgroup, you can either use the system default phrases or you can set up a
custom configuration.
The default audio phrases are discussed in "Audio Peripheral Configuration" on page 73.

Queue Announcement

You can set up the system to announce a caller's queue status—queue position and
expected queue time—when an incoming call enters a workgroup queue. To enable this
option, check Enable Announcement, then check Queue Position and/or Expected
Queue Time.
Chapter 5: Workgroup Configuration
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