Epson Pro 5000 Reference Manual page 176

Multiple sheets of EPSON
Photo Quality Glossy Film
are loaded.
Ink has leaked on the platen.
The print head nozzles are
clogged.
8-22
Troubleshooting
Load glossy film one sheet at a time
with the loading support sheet or a
piece of plain paper under it.
If you need to load multiple sheets of
glossy film, load only up to 30 sheets
with the loading support sheet (or a
piece of plain paper) under them.
Wipe the inside of the printer as
shown below with a soft, clean cloth.
M
Warning:
Be careful not to touch the gears inside the
printer.
Clean the print head. See "Cleaning
the Print Head" on page 8-37.