Gateway 9315 User Manual
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Gateway 9315 User Manual

Gateway 9315 User Manual

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User Guide

Gateway 9315 Server

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Summary of Contents for Gateway 9315

  • Page 1: User Guide

    User Guide Gateway 9315 Server...

  • Page 2: Table Of Contents

    Gateway Systems Manager ........
  • Page 3 Telephone support ............102 www.gateway.com...
  • Page 4 Before calling Gateway Customer Care ........
  • Page 5 www.gateway.com...

  • Page 6: Checking Out Your Gateway Server

    Chapter 1 Checking Out Your Gateway Server Locating drives, ports, jacks, and ■ controls Locating system board components ■ Available help resources ■...

  • Page 7: Front

    Hard drive Hard drive Control panel LAN 1 activity indicator Hard drive System ID Power activity LED button button Power/ System ID sleep System LAN 2 activity indicator fault LED Video port Reset button Non-maskable interrupt USB port button (recessed) www.gateway.com...

  • Page 8: Back

    Back Full-height PCI Low-profile PCI Serial number expansion card expansion card Power connector I/O panel Power supply I/O panel Keyboard USB ports LAN jacks System port Diagnostic ID LED LEDs Video port PS/2 mouse RJ-45 port serial port www.gateway.com...

  • Page 9: Interior

    Interior CPU 2 socket Processor air duct DIMM slots CPU 1 socket Fan module Power supply PCI riser Drive bays assembly www.gateway.com...

  • Page 10: System Board

    PCI fan connectors IDE connector 100-pin floppy/front panel/ATA connector IDE power Main power connector connector 50-pin front panel connector 34-pin front panel connector Front panel USB header SATA 1 connector OEM RMC connector Configuration jumpers Power supply connector SATA 0 connector www.gateway.com...

  • Page 11: Connectors - Left Side

    Mouse (top) Keyboard Serial port B (RJ-45) LAN 1 LAN 2 Video USB 1 USB 2 PCI riser card (low-profile) Diagnostic LEDs (4) PCI riser card (full-height) ID LED Battery Serial port A header Chassis intrusion header BIOS select jumper www.gateway.com...

  • Page 12: Getting Help

    For more information, see Using Your System Companion CD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com for: ■...
  • Page 13 www.gateway.com...

  • Page 14: Setting Up Your Server

    Chapter 2 Setting Up Your Server Using your server safely ■ Installing your server into a cabinet ■ Starting and turning off your server ■ Setting up your operating system ■...

  • Page 15: Setting Up The Hardware

    Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference. Important Keep the server boxes and packing material in case you need to ship the server. www.gateway.com...

  • Page 16: Protecting From Power Source Problems

    However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor. Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities. www.gateway.com...
  • Page 17 A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com. www.gateway.com...

  • Page 18: Mounting Your Server Into A Cabinet

    L brackets (2, not used for this type of installation) ■ Fastener pack (1) Small screws (4, #6-32 × 3/16-inch) ■ Medium screws (8, #10-32 × ½-inch) ■ Large screws (2, #10-32 × 7/8-inch) ■ Disk guides (2) ■ Handle spacers (2) ■ Nut bars (4) ■ www.gateway.com...
  • Page 19 Locking screw hole Server rail Slot Locking screw hole Mounting stud Locking screw hole Slot Align the locking screw holes in the rails with the threaded screw holes in the server, then install the two locking screws through each rail. www.gateway.com...
  • Page 20 Place a disk guide over the disk guide screw hole towards the back of the server. Disk guide screw hole Install a small screw through the disk guide and tighten the screw. Attach the remaining disk guide on the other side of the server. Disk guide Disk guide screw www.gateway.com...
  • Page 21 (leave them loose enough to allow insertion of the cabinet rail in the next step). Insert the slotted foot at the back of each cabinet rail between the nut bar and the post, then tighten the screws. www.gateway.com...
  • Page 22 Warning You must support the server while installing or removing the front screws and while sliding the server on or off the cabinet rails. If the server is not supported, damage to the server or injury may result. www.gateway.com...

  • Page 23: Installing The Bezel

    Install the mounting nuts (nuts equipped with spring clips that come with most server cabinets) into the holes in the front posts of the cabinet. Push the server into the cabinet again. www.gateway.com...

  • Page 24: Removing The Server From A Cabinet

    If the server is not supported, damage to the server or injury may result. Remove the screws through the handles that hold the server in the cabinet. While supporting the server, slide the server out from the cabinet. www.gateway.com...

  • Page 25: Starting Your Server

    To start the server: Turn on any peripheral devices connected to the server. Press the power button. Power LED Power button System fault LED Reset button www.gateway.com...

  • Page 26: Understanding The Power-On Self-Test

    Wait 5-10 seconds after plugging the power cord into the server before pressing ■ the power button. This allows the internal monitoring and control hardware to initialize. If you cannot find the cause of the power loss, contact Gateway Customer Care. ■ For more information, see “Getting Help” on page The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings.

  • Page 27: Turning Off Your Server

    The power cord is considered the disconnect device to the main (AC) power. If your server did not turn off automatically, press the power button. - OR - Press the reset button to reset the server. www.gateway.com...

  • Page 28: Configuring The Rj-45 Serial Port

    Remove the jumper across pins 1-3 of jumper J8A3, then place the jumper across pins 2-4. Reinstall the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 29: Setting Up The Operating System

    Setting up the operating system If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered.

  • Page 30: Maintaining Your Server

    Chapter 3 Maintaining Your Server Caring for your server ■ Recording the BIOS configuration ■ Managing your server and network ■...

  • Page 31: Caring For Your Server

    Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server. www.gateway.com...
  • Page 32 - OR - If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen. www.gateway.com...

  • Page 33: Preparing For System Recovery

    To record your BIOS configuration: Print the appendix for “BIOS Settings” on page 131. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout. www.gateway.com...

  • Page 34: System Administration

    Gateway Systems Manager lets you manage multiple computers on a Windows™ network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.
  • Page 35 NTER Save your changes and close the BIOS Setup utility. To remove a BIOS security password: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select the menu, then select the password to remove.

  • Page 36: Identifying Your Server

    LED that you can turn on to help you locate the correct server. Your server has a System ID indicator in the front and in the back. In addition to the following procedure, the ID LED can also be turned on by using the Gateway Systems Manager software.

  • Page 37: Updating The Baseboard Management Controller Firmware

    ■ Fault resilient booting (the extent depends on the option selected). You should update the BMC firmware when Gateway Customer Care has instructed you to update it. To update the BMC firmware: Create a DOS-bootable USB Disk-on-key device or a DOS-bootable CD.

  • Page 38: Using Your System Companion Cd

    Exit the utility, remove the System Companion CD, then reboot your server. Using your System Companion CD You can use your System Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are provided in Using Your System Companion CD. www.gateway.com...
  • Page 39 www.gateway.com...

  • Page 40: Installing Components

    Chapter 4 Installing Components Opening and closing the server case ■ Installing and replacing major server ■ components...

  • Page 41: Preparing To Install Components

    Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

  • Page 42: Preventing Static Electricity Discharge

    Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com...

  • Page 43: Opening The Server Case

    If the server is not supported, damage to the server or injury could result. Place the server on a stable, non-skid surface. Remove the shipping screw (if one is installed). www.gateway.com...

  • Page 44: Closing The Server Case

    To close the server case: Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Slide the top panel’s edges into the server. www.gateway.com...
  • Page 45 Slide the top panel toward the front of the server until it clicks into place. Replace the shipping screw (if required). Replace the bezel (if required). Reconnect the power cord and all other cables. www.gateway.com...

  • Page 46: Removing And Installing Air Ducts, Air Dams, And Baffle

    37. Make that sure you turn off the server, then unplug the power cord and all other cables connected to the server. Follow the instructions in “Opening the server case” on page Lift the processor air duct from the chassis. www.gateway.com...

  • Page 47: Installing The Processor Air Duct

    Follow the instructions in “Preventing static electricity discharge” on page 37. Make sure you turn off the server, then unplug the power cord and all other cables connected to the server. Follow the instructions in “Opening the server case” on page www.gateway.com...
  • Page 48 Important Take note of the cable routing under and around the air baffle. You will need to re-route these cables when the baffle is reinstalled. Pull up on the air baffle to remove it from the server chassis. www.gateway.com...

  • Page 49: Installing The Air Baffle

    Make sure that you do not pinch any cables under the baffle as you are reinstalling it. Failure to do this could result in misalignment of the baffle and incorrect airflow in the server. Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 50: Installing And Removing Drives

    Follow the instructions in “Opening the server case” on page Unlock the bezel (if necessary) and remove it by pulling it from the chassis. Remove the left hot-swap hard drive carrier from the server. www.gateway.com...
  • Page 51 Align the holes in the sides of the diskette drive with the holes in the carrier and attach the drive to the carrier with the two screws that came with the diskette drive conversion kit. www.gateway.com...
  • Page 52 Insert one end of the 26-pin diskette drive flat flex cable into the connector, then push down on the connector cover to lock it into place. Insert the new drive assembly into the hard drive bay until it clicks into place. www.gateway.com...
  • Page 53 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...

  • Page 54: Removing A Diskette Drive From The Converted Hard Drive Bay

    Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...

  • Page 55: Installing A Cd Or Dvd Drive

    Interposer board Screws CD or DVD drive Drive carrier www.gateway.com...
  • Page 56 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...

  • Page 57: Removing A Cd Or Dvd Drive

    Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...

  • Page 58: Installing Or Replacing A Hard Drive

    1-inch high 3.5-inch (fixed or hot-swap) SATA hard drives. You can purchase additional drives through your Gateway Sales representative. Important Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards.
  • Page 59 With the drive circuit-side down, position the connector end of the drive so that it is facing the back of the carrier. Attach the hard drive to the carrier using the four screws removed from the carrier. Insert the drive into the bay until it clicks into place. www.gateway.com...
  • Page 60 You may need to remove the air baffle to route the cables underneath it. To see how to remove and then install the air baffle, “Removing the air baffle” on page 42 “Installing the air baffle” on page 44. www.gateway.com...
  • Page 61 Connect the loose end of the data cable to the rear of the SATA drive. Air baffle tab Air baffle back cutout Air baffle cutout Air baffle www.gateway.com...
  • Page 62 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...
  • Page 63 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page Reconnect all power cords and peripheral device cables, then turn on the server. www.gateway.com...
  • Page 64 Pull the drive carrier straight out of the server. If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the tray. - OR - www.gateway.com...
  • Page 65 When the drive carrier lever begins to close by itself, push on the lever to lock the drive assembly into the drive bay. Reinstall the bezel, if required, by snapping it into place on the front of the chassis. www.gateway.com...

  • Page 66: Configuring Your Onboard Raid Solution

    Reduced performance during rebuilds. To launch the SATA RAID BIOS console: Restart your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. From the BIOS menu, select the menu. Main Advanced Select the sub-menu.
  • Page 67 Easy Configuration Press the S to associate the selected physical drives with the current array. The PACEBAR indicator changes from READY to ONLINE. Press when you finish creating the current array, then press F10 to select Enter configurable arrays. www.gateway.com...
  • Page 68 E to begin initialization. A graph will show NTER the progress of the initialization process. When the initialization process is complete, press E to return to the previous menu. Exit the RAID Configuration utility and reboot the server. www.gateway.com...

  • Page 69: Filling Empty Drive Bays

    Empty drive bays in the server must be filled by filler panels, empty drive carriers, or empty drive trays, as appropriate. With the bezel removed, install the appropriate carrier or filler panel, then replace the bezel by snapping it into place on the front of the server. www.gateway.com...

  • Page 70: Installing Memory

    DIMM types, DDR333 memory will be treated as DDR266 * When using Dual Rank (double row) DIMMs, a maximum of four loads per memory channel is supported, therefore a maximum of four dual rank DIMMs can be populated on this system board. www.gateway.com...

  • Page 71: Memory Online Sparing

    Single row Memory online sparing The chipset on the system board in the Gateway 9315 supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure. Memory online sparing is configured in the BIOS.
  • Page 72 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. Follow the instructions in “Closing the server case” on page www.gateway.com...
  • Page 73 Turn on the server, then make sure that the operating system completely loads. If you receive an error, see “Memory” on page 120. Follow the instructions in “Updating the FRU/SDR” on page www.gateway.com...

  • Page 74: Removing And Installing Pci Expansion Cards

    Follow the instructions in “Opening the server case” on page If necessary, disconnect any cables that are attached to installed PCI expansion cards. Lift the PCI riser assembly from the system board by lifting the two, blue latches on the assembly. www.gateway.com...
  • Page 75 Hooks Slots Press the PCI riser assembly back into the server. Follow the instructions in “Closing the server case” on page See the card’s documentation for software installation instructions. www.gateway.com...

  • Page 76: Removing And Installing A Pci Expansion Card

    Insert the new PCI card into the card slot. You can slightly rock the card end-to-end to help insert the card, but do not bend the card sideways. Connect any cables to the card following the instructions in the card’s documentation. www.gateway.com...

  • Page 77: Removing And Installing A Pci Riser Connector

    (do not bend the card sideways). Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card. www.gateway.com...
  • Page 78 Line up the screws on the riser assembly with the slot and the large hole on the new PCI riser connector. Press and hold the blue riser locking lever, then place the PCI riser connector onto the retention pins. www.gateway.com...
  • Page 79 Install PCI expansion cards by following the instructions in “Removing and installing a PCI expansion card” on page Install the PCI riser assembly by following the instructions in “Removing and installing the PCI riser assembly” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 80: Replacing A System Fan

    Make sure that the arrows are oriented correctly, then insert the replacement fan into the fan module. Connect the fan power cable to the fan distribution board. Follow the instructions in “Installing the processor air duct” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 81: Installing A Processor

    Follow the instructions in “Opening the server case” on page Follow the instructions in “Removing the processor air duct” on page www.gateway.com...
  • Page 82 Caution Do not force the heat sink from the processor. Doing so could damage the processor. Rotate the processor release lever a full 135° to release the processor, then lift the processor out of the socket. www.gateway.com...
  • Page 83 Before inserting the processor into the socket, make sure that: The processor release lever is open all the way (135° from the closed position) ■ The triangular arrow on the corner of the processor aligns with the triangular icon ■ on the corner of the CPU socket www.gateway.com...
  • Page 84 Do not fully tighten one screw before tightening another. Gradually and equally tighten each captive screw until each is firmly tightened. Do not over-tighten the screws. Follow the instructions in “Installing the processor air duct” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 85: Replacing The Power Supply

    “Removing the air baffle” on page Disconnect the power signal cable, main power cable, and the CPU power cables from the system board. Disconnect the flex cable and the 2×3 power cable from the backplane. Flex cable 2×3 cable www.gateway.com...
  • Page 86 Connect the flex cable and the 2×3 cable to the backplane. If you have a hot-swap backplane installed, follow the instructions in “Installing the air baffle” on page Follow the instructions in “Closing the server case” on page www.gateway.com...

  • Page 87: Installing Or Replacing The Hot-Swap Backplane

    53. Make note of which bay you remove each drive from. If you are installing a hot-swap backplane for the first time, go to Step 9. Otherwise go to the next step. Disconnect all cables from the backplane. www.gateway.com...
  • Page 88 “Closing the server case” on page Install the drives back into the server. If you are replacing the backplane, make sure that you replace the drives in the same bays you removed them from in Step Reinstall the bezel (if required). www.gateway.com...

  • Page 89: Replacing The Cmos Battery

    “Preventing static electricity discharge” on page Follow the instructions in “Opening the server case” on page Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. www.gateway.com...
  • Page 90 Follow the instructions in “Closing the server case” on page Turn on your server, then press F2 when the Gateway logo screen appears during startup. Restore any BIOS settings that you wrote down in Step Save all your settings and close the BIOS Setup utility.

  • Page 91: Replacing The Control Panel

    Tips & Tricks You may need to disconnect the ends of the front panel and USB cables from the system board or backplane to create enough slack in the cables to reach the connectors. Disconnect the cables from the control panel. www.gateway.com...
  • Page 92 Slide the control panel the rest of the way into the server, until it clicks into place. Follow the instructions in “Closing the server case” on page Replace the bezel on the front of the server. www.gateway.com...

  • Page 93: Replacing The System Board

    (You will reconnect the cables after you install the new board.) Remove the 9 screws that secure the system board to the server. Screw (below processor air duct) Screw 2 screws (below PCI Screw riser assembly) Screw Screw Screw Screw www.gateway.com...
  • Page 94 Insert the new system board into the case, then slide the board toward the back of the case until the holes in the board line up with the threaded standoffs on the case. Replace the 9 system board screws you removed in Step www.gateway.com...
  • Page 95 “Installing the processor air duct” on page Follow the instructions in “Closing the server case” on page Turn on your server, then press F2 when the Gateway logo screen appears during startup. Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.

  • Page 96: Using The Bios Setup Utility

    Chapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utility ■ Updating the BIOS ■ Resetting the BIOS settings to their ■ factory defaults Resetting the BIOS passwords ■...

  • Page 97: Opening The Bios Setup Utility

    “BIOS Settings” on page 131. To open the BIOS Setup utility: Restart your server, then press F2 when the Gateway logo screen appears during startup. When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection.

  • Page 98: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette. To update the BIOS: Print the appendix for “BIOS Settings” on page 131.

  • Page 99: Recovering The Bios

    If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update. www.gateway.com...
  • Page 100 Always turn off the server and unplug the power cords and all other cables before changing the jumper. Remove the jumper across pins 2-3 of jumper J1H3 (Rcvr Boot), then place the jumper across pins 1-2. Follow the instructions in “Closing the server case” on page www.gateway.com...
  • Page 101 “Opening the server case” on page Place the jumper back onto pins 2-3. Follow the instructions in “Closing the server case” on page Plug in the AC power cords and turn on the server, then verify that the recovery was successful. www.gateway.com...

  • Page 102: Resetting The Bios

    Print the appendix for BIOS Settings in this guide. Restart your server, then press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout. Press the reset button and hold it down for four seconds or more, then press the power button while continuing to hold down the reset button.

  • Page 103: Resetting Bios Passwords

    Password Clear jumper. To reset BIOS passwords, follow the instructions in “Resetting the BIOS” on page To clear the BIOS password(s): Turn off the server, then disconnect the power cords and all other cables connected to the server. Follow the instructions in “Opening the server case” on page www.gateway.com...
  • Page 104 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. Turn off the server, then disconnect the power cords and all other cables connected to the server. Place the jumper back onto pins 2-3. Follow the instructions in “Closing the server case” on page www.gateway.com...
  • Page 105 www.gateway.com...

  • Page 106: Troubleshooting

    Chapter 6 Troubleshooting Getting telephone support and training ■ Interpreting error messages and codes ■ Troubleshooting ■ If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 102 for more information about how to get help.

  • Page 107: Telephone Support

    ■ Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com.

  • Page 108: Telephone Support

    Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description NEW How to reach Gateway’s Get tutorial assistance for software issues.

  • Page 109: Safety Guidelines

    Your server was dropped ■ The case was damaged ■ Instead, unplug your server and contact a qualified computer technician. If your server was damaged during shipment from Gateway, contact Gateway Customer Care. For more information, see “Telephone support” on page 102. www.gateway.com...

  • Page 110: Error Messages

    “Resetting the BIOS” on page Invalid partition table ■ The master boot record may be corrupt. For troubleshooting information, see “The master boot record is corrupted” on page 120. Invalid password ■ Enter your password again. Some passwords are case sensitive. www.gateway.com...
  • Page 111 ■ Clear the event log. To clear the event log, restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Select the Server menu, then select the menu. Event Log Configuration www.gateway.com...

  • Page 112: Troubleshooting

    You may need to remove the device, uninstall the device’s software, then reinstall the device. ■ If an error message appears on the screen, write down the exact message before calling Gateway Customer Care. For instructions, see “Telephone support” on page 102. ■...

  • Page 113: Beep Codes

    The case was damaged ■ Instead, unplug your server and contact a qualified computer technician or Gateway Customer Care. ■ If you have the correct test equipment, make sure that the new battery has power. Although unlikely, your new battery may be defective.
  • Page 114 The ROM checksum value does not match Same as for 4 beeps. the value encoded in the BIOS. The shutdown register for CMOS RAM failed. Same as for 4 beeps. The cache memory test failed. Same as for 4 beeps. www.gateway.com...

  • Page 115: Led Information

    The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are displayed on four tri-colored LEDs, located on the system board and available at the back of the server chassis. These codes can provide troubleshooting information in the event of a system hang during POST. www.gateway.com...

  • Page 116: Post Code Checkpoints

    Set up boot strap processor for POST. Enumerate and set up application processors. Re-enable cache for boot strap processor. Early CPU Init Exit. Initialize the 8042 compatible keyboard controller. Detect the presence of PS/2 mouse. Detect the presence of keyboard in KBC port. www.gateway.com...
  • Page 117 Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so on) successfully installed in the system and update the BDA, EBDA, and so on. Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size, if needed. www.gateway.com...
  • Page 118 CPUs before boot, including the programming of the MTRRs. Prepare CPU for operating system boot, including final MTRR values. Wait for user input at config display, if needed. Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module. www.gateway.com...

  • Page 119: Bootblock Initialization Code Checkpoints

    Re-enable CACHE. Verify that flat mode is enabled. Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack Bootblock code is copied from ROM to lower system memory and control is given to it. BIOS now executes out of RAM. www.gateway.com...
  • Page 120 DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled. Set up floppy controller and data. Attempt to read from floppy. Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM. Disable ATAPI hardware. Jump back to checkpoint E9. www.gateway.com...
  • Page 121 The recovery file size does not equal the found flash part size. Erase the flash part. Program the flash part. The flash has been updated successfully. Make flash write-disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h. www.gateway.com...
  • Page 122 ACPI mode. System is running in APIC mode. 01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5. 10, 20, 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5. www.gateway.com...

  • Page 123: Bios

    Remove the diskette from the drive. If the light stays on, try restarting your server. ■ To check the installation, see “Installing a diskette in a converted hard drive bay” on page 45 “Removing a diskette drive from the converted hard drive bay” on page 49. www.gateway.com...

  • Page 124: Expansion Cards

    If the drive is not detected, try a different SATA port. ■ Try swapping SATA cables between drives to determine if the cable is defective. ■ Try listening to the drive to determine if the drive is spinning up. If not, the drive may be defective. www.gateway.com...

  • Page 125: Internet

    Open your server and make sure that the memory modules are installed correctly. For instructions, see “Installing memory” on page ■ A memory module may be defective. If possible, try another memory module and see if the error repeats. Modem (telephone dial-up) See also Internet. www.gateway.com...
  • Page 126 Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. ■ If you purchased the modem from Gateway, contact Gateway Customer Care. To check the dialing properties in Windows: In Windows Server 2003, click , then click .

  • Page 127: Monitor

    Make sure that: ■ The monitor is not positioned too close to another monitor, fan, or fluorescent light. ■ You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see the monitor’s documentation. www.gateway.com...

  • Page 128: Power

    ■ If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation. www.gateway.com...
  • Page 129 www.gateway.com...

  • Page 130: A Server Specifications

    Appendix A Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

  • Page 131: System Specifications

    Supports one full-length, full-height and one low-profile PCI expansion card Power supply 450 W Operating Supports Windows Server 2003, Windows Small Business Server 2003, Novell Netware, and SuSE Linux. systems Compatible with: Windows 2000 Server ■ Novell NetWare 6.5 ■ Certifications FCC Class A ■ ■ ■ www.gateway.com...

  • Page 132: System Board Specifications

    Ultra ATA/100 support (1 connector, 2 channels) ■ Up to 3 SATA fixed drives (RAID level 0 or 1 supported) ■ Up to 3 SATA hot-swap drives (optional) (RAID level 0 or 1 supported) ■ ACPI ACPI compliance Supports: ■ ■ ■ ■ www.gateway.com...

  • Page 133: Environmental Specifications

    10,000 feet (3,048 meters) maximum Humidity Nonoperating: 90% relative (noncondensing) at 86° F (30° C) Shock Operating - 2.0 g, 11 msec, 1/2 sine Packaged - operational after an 18” fall Electrostatic Tested to 15 kilovolts (kV); no component damage discharge (ESD) www.gateway.com...

  • Page 134: Additional Specifications

    For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. www.gateway.com...
  • Page 135 www.gateway.com...

  • Page 136: B Bios Settings

    Appendix B BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed.
  • Page 137 To view all BIOS settings: Restart your server Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select menus and submenus to display setting information. BIOS menu BIOS submenu Setting Value Main System Overview...
  • Page 138 P-ATA and S-ATA Primary IDE Master Selects IDE Device Configuration submenu with additional device details/settings Primary IDE Slave Selects IDE Device Configuration sub-menu with additional device details/settings Secondary IDE Master Selects IDE Device Configuration submenu with additional device details/settings www.gateway.com...
  • Page 139 Host & Device Detection Host Device Floppy Configuration Floppy A Disabled 720 KB 3 1/2” 1.44 MB 3 1/2” 2.44 MB 3 1.2” Onboard Floppy Controller Disabled Enabled Super I/O Configuration Serial Port A Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 www.gateway.com...
  • Page 140 USB 2.0 Controller Mode FullSpeed (12Mbps) HiSpeed (480Mbps) USB Mass Storage Device Selects USB Mass Configuration Storage Device Configuration submenu with USB Device enable PCI Configuration Onboard Video Disabled Enabled Dual Monitor Video Enabled Disabled Onboard NIC 1 (Left) Disabled Enabled www.gateway.com...
  • Page 141 DIMM 1A (Information) Installed Not Installed Disabled Spare DIMM 1B (Information) Installed Not Installed Disabled Spare DIMM 2A (Information) Installed Not Installed Disabled Spare DIMM 2B (Information) Installed Not Installed Disabled Spare DIMM 3A (Information) Installed Not Installed Disabled Spare www.gateway.com...
  • Page 142 Sparing reserves memory to replace failures. Boot Boot Settings Configuration Quick Boot Disabled Enabled Quiet Boot Disabled Enabled Bootup Num-Lock PS/2 Mouse Support Disabled Enabled Auto POST Error Pause Disabled Enabled Hit <F2> Message Display Disabled Enabled www.gateway.com...
  • Page 143 Drive Varies (Specifies boot sequence from the available devices.) Removable Drive 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.) ATAPI CDROM Drives www.gateway.com...
  • Page 144 View Only Limited Full Access Clear User Password (Clears user password) Fixed disk boot sector Disabled protection Enabled Password On Boot Disabled Enabled Secure Mode Timer 1 minute 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 minutes www.gateway.com...
  • Page 145 BIOS Version BIOS ID string (excluding build time/date) BMC Device ID Varies BMC Firmware Revision Varies BMC Device Revision Varies PIA Revision Varies SDR Revision Varies HSC FW Revision (HSBP) Firmware revision of the Hotswap controller. N/A if not present. www.gateway.com...
  • Page 146 Serial A Serial B Serial Port Connector Serial A Serial B Event Log Configuration Clear All Event Logs Disabled Enabled BIOS Event Logging Disabled Enabled Critical Event Logging Disabled Enabled ECC Event Logging Disabled Enabled PCI Error Logging Disabled Enabled www.gateway.com...
  • Page 147 Do not disable BSP (not supported) Retry on Next Boot Disable FRB2 Timer Late POST Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes Hard Disk OS Boot Timeout Disabled 5 minutes 10 minutes 15 minutes 20 minutes www.gateway.com...
  • Page 148 The following 2nd level submenus are accessed from the submenu indicated in the first column. BIOS submenu BIOS 2nd level Setting Value submenu Configuration (Cont’d) Mixed P-ATA / S-ATA First ATA Channel P-ATA M-S S-ATA M-S Second ATA Channel S-ATA M-S None www.gateway.com...
  • Page 149 Device block mode PIO Mode Device PIO mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S.M.A.R.T. Device S.M.A.R.T. support Type Not Installed Auto CDROM ARMD LBA/Large Mode Disabled Auto Block (Multi-Sector Transfer) Disabled Mode Auto www.gateway.com...
  • Page 150 Value submenu Configuration (Cont’d) USB Mass Storage Device Configuration USB Mass Storage Reset 10 Sec Delay 20 Sec 30 Sec 40 Sec Device #1 Displayed if a device is detected. Includes a DeviceID string returned by the USB device. www.gateway.com...
  • Page 151 BIOS 2nd level Setting Value submenu Emulation Type Auto Floppy Forced FDD Hard Disk CDROM Device #n Displayed if a device is detected. Includes a DeviceID string returned by the USB device. Emulation Type Auto Floppy Forced FDD Hard Disk CDROM www.gateway.com...

  • Page 152: C Safety, Regulatory, And Legal Information

    Appendix C Safety, Regulatory, and Legal Information Safety information ■ Legal and Regulatory Information ■...

  • Page 153: Important Safety Information

    Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 154 Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

  • Page 155: Regulatory Compliance Statements

    Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at your own expense. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.
  • Page 156 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.
  • Page 157 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
  • Page 158 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
  • Page 159 In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

  • Page 160: Index

    Gateway Systems Manager battery System Companion location troubleshooting replacing CD drive troubleshooting installing beep codes location bezel troubleshooting installing checkpoints BIOS...
  • Page 161 RAID connector RJ-45 serial port installing connections location diskette drive replacing troubleshooting keyboard display troubleshooting monitor documentation mouse Gateway Web site network System Companion CD power drive bays PS/2 location RJ-45 drivers SATA installing serial drives configuring control panel...
  • Page 162 Gateway expansion cards Customer Care hard drive Learning Libraries heat sink Web address hot-swap backplane Web site hot-swap drive Gateway Systems Manager memory PCI expansion card PCI riser assembly hard drive PCI riser connector indicator power supply installing processor LED indicator...
  • Page 163 BIOS cleaning supervisor cleaning case user cleaning keyboard PCI card cleaning screen see card Gateway Systems Manager PCI riser assembly general guidelines installing recording BIOS configuration removing master boot record PCI riser connector memory installing installing removing...
  • Page 164 RAID drives serial number installing serial port rail installation server back see memory front recovering interior BIOS starting removing turning off see also installing Server menu server from cabinet BIOS Setup utility www.gateway.com...
  • Page 165 Customer Care memory resources sparing tips before contacting memory online telephone support specifications training additional environmental Gateway Learning Libraries system troubleshooting system board add-in card starting the server battery static electricity beep codes status indicator BIOS supervisor password card...
  • Page 166 (UPS) updating baseboard management controller firmware BIOS firmware USB ports internal connector location user password utilities BIOS Setup VGA port Video connectors Web site Gateway www.gateway.com...
  • Page 167 www.gateway.com...
  • Page 168 A MAN 9315 1U USR GDE R0 01/05...

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