15 Support And Other Resources; Before You Contact Hp; Hp Contact Information; Subscription Service - HP Integrity Superdome 2 User Manual

15 Support and other resources

Before you contact HP

Be sure to have the following information available before you call HP:
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:
See the Contact HP worldwide (in English) webpage
en/wwcontact.html).
For HP technical support:
In the United States, for contact options see the Contact HP United States webpage
welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
◦
information about Care Packs, visit the HP website (http://www.hp.com/hps).
In other locations, see the Contact HP worldwide (in English) webpage
welcome.hp.com/country/us/en/wwcontact.html).

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html
After registering, you will receive email notification of product improvements, new driver versions,
firmware updates, and other product resources.

Documentation feedback

HP welcomes your feedback. To make comments and suggestions about product documentation,
send a message to docsfeedback@hp.com.
Include the document title and manufacturing part number. All submissions become the property
of HP.

Installing HP Insight Remote Support Software

HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable improved delivery of your HP Warranty, HP
Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
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Before you contact HP
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