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HP Integrity Superdome 2 16-socket Service Manual

Hp integrity superdome 2 user service guide.
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HP Integrity Superdome 2 User Service
Guide
Abstract
This document contains specific information that is intended for users of this HP product.
HP Part Number: AH337-9004H
Edition: 8

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Table of Contents

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   Summary of Contents for HP Integrity Superdome 2 16-socket

  • Page 1 HP Integrity Superdome 2 User Service Guide Abstract This document contains specific information that is intended for users of this HP product. HP Part Number: AH337-9004H Edition: 8...
  • Page 2 © Copyright 2010 - 2013 Hewlett-Packard Development Company, L.P. Trademark Acknowledgements Intel and Itanium are trademarks of Intel Corporation or its subsidiaries in the in the U.S. and other countries. "Genie" is a registered trademark of Genie Industries in the USA and many other countries.
  • Page 3: Table Of Contents

    Contents 1 HP Integrity Superdome 2 system overview............6 Complex components........................6 Power subsystem........................6 Manageability subsystem......................7 Server blades...........................7 Server blades and partitions....................7 I/O subsystem..........................7 Server blade-based I/O.......................7 I/O expansion enclosure......................8 Component overview........................9 Compute enclosure overview....................9 Compute enclosure front components.................9 Power supply bay numbering..................10 Server Blade slot numbering...................11 HP Integrity Superdome 2 Insight Display components............12 Compute enclosure rear components................13...
  • Page 4 Cooling errors........................45 Location errors........................45 Configuration errors......................45 Device failure errors......................46 4 Booting and shutting down the operating system..........47 Operating systems supported on the server blade...............47 Booting and shutting down the operating system for HP-UX............47 HP-UX standard boot......................47 Booting HP-UX from the UEFI Boot Manager..............47 Booting HP-UX from the UEFI Shell...................47 Booting HP-UX in single-user mode..................48 Booting HP-UX in LVM-maintenance mode................48...
  • Page 5 Remotely accessing the Onboard Administrator..............79 Locally accessing the Onboard Administrator..............80 Troubleshooting processors......................81 Processor module behaviors....................81 Firmware..........................81 System firmware.........................81 I/O firmware........................82 Interconnect module firmware....................82 Identifying and troubleshooting firmware issues..............82 Verifying and installing the latest firmware version..............82 Troubleshooting partitions......................83 Troubleshooting the network.....................83 Troubleshooting CAMNet issues ....................84 Troubleshooting fabric issues....................85 Troubleshooting clock related issues..................85...
  • Page 6: Hp Integrity Superdome 2 System Overview

    1 HP Integrity Superdome 2 system overview The HP Integrity Superdome 2 is a blade-based, high-end server platform supporting the Intel Itanium 9300 and 9500 processor family. Superdome 2 incorporates a modular design to enable increased scalability through the addition of server blades and external I/O enclosures. Superdome 2 complexes use the sx3000 crossbar fabric to interconnect CPU, memory and I/O resources into hard (nPartition) and/or virtual (vPar) partitions.
  • Page 7: Manageability Subsystem

    Superdome 2 IOX enclosures support two ac power supplies with a minimum of one power supply required to provide all necessary power to the enclosure and two power supplies providing 2N redundancy. Manageability subsystem Superdome 2 is managed by two Superdome 2 OAs that monitor both individual complex components and complex health.
  • Page 8: I/o Expansion Enclosure

    I/O expansion enclosure HP Integrity Superdome 2 complexes support up to eight IOX enclosures (four in SD2-8s complexes) to provide additional I/O for server blades through Superdome 2 crossbar fabric cables from the XFMs in the compute enclosure to IOX enclosures. In addition, CAMnet interconnection is provided through standard CAT6 cables from the GPSMs to the IOX enclosures.
  • Page 9: Component Overview

    Component overview Compute enclosure overview Compute enclosure front components Item Description Power supply bay 7 Power supply bay 8 Power supply bay 9 Power supply bay 10 Power supply bay 1 1 Power supply bay 12 Component overview...
  • Page 10: Power Supply Bay Numbering

    Item Description DVD module Air intake slot (Do not block) Power supply bay 6 Power supply bay 5 Insight Display Power supply bay 4 Power supply bay 3 Power supply bay 2 Power supply bay 1 Superdome 2 Blade slots Air intake slot (Do not block) For more information, see “Server Blade slot numbering”...
  • Page 11: Server Blade Slot Numbering

    Server Blade slot numbering IMPORTANT: When looking at the rear of the enclosure, Blade slot numbering is reversed. Component overview...
  • Page 12: Hp Integrity Superdome 2 Insight Display Components

    HP Integrity Superdome 2 Insight Display components Item Description Function Insight Display screen Displays Main Menu error messages and instructions Left arrow button Moves the menu or navigation bar selection left one position Right arrow button Moves the menu or navigation bar selection right one position OK button Accepts the highlighted selection and...
  • Page 13: Compute Enclosure Rear Components

    Compute enclosure rear components Item Description ac power connectors (upper) Fan bay 1 Fan bay 6 Fan bay 2 Fan bay 7 Fan bay 3 Fan bay 8 Fan bay 4 Fan bay 9 Component overview...
  • Page 14 Item Description Fan bay 5 Fan bay 10 Power supply exhaust vent (Do not block) XFM bay 1 XFM bay 2 XFM bay 3 XFM bay 4 GPSM bay 2 Interconnect bay 2 Interconnect bay 4 Interconnect bay 6 Interconnect bay 8 Onboard Administrator bay 2 Power supply exhaust vent (Do not block) ac power connectors (lower)
  • Page 15: Fan Bay Numbering

    Fan bay numbering Interconnect bay numbering Each compute enclosure requires interconnect modules or IOX enclosures to provide network access for data transfer. Interconnect modules reside in bays located in the rear of the enclosure. Be sure to review Blade slot numbering to determine which external network connections on the interconnect modules are active.
  • Page 16 To support network connections for specific signals, install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals. Server blade signal Compute enclosure interconnect bay Interconnect bay labels NIC 1 (Embedded) NIC 2 (Embedded) NIC 3 (Embedded) NIC 4 (Embedded) NOTE: For information on the location of LEDs and ports on individual interconnect modules, see...
  • Page 17: Server Blade Overview

    Server blade overview Server blade components Item Description CPU 1 socket power connector CPU 1 socket Agent baffle Agent ASIC 1 Agent ASIC 0 Center air baffle Battery sockets (PDH battery on left, iLO Battery on right) IOH ASIC CPU 0 socket Lower air baffle CPU 0 socket power connector DDR3 DIMM slots (32)
  • Page 18: Suv Cable And Ports

    SUV cable and ports The SUV port on the front of the server blade is used with an SUV cable to connect the blade to external devices such as a terminal emulator or monitor. CAUTION: The SUV cable is not designed to be used as a permanent connection, be careful when walking near the server blade.
  • Page 19: Iox Enclosure Overview

    IOX enclosure overview IOX enclosure components Item Description I/O bay 2 OL* board Power supplies (2) I/O bay 1OL* board PCIe slot release latches (12) PCIe card slots (12) SAS battery location Fan 4 Fan 3 I/O backplane release lever Fan 2 Fan 1 SAS battery location...
  • Page 20 Item Description ac transfer boards (2) PSU tunnel HP Integrity Superdome 2 system overview...
  • Page 21: System Specifications

    2 System specifications Dimensions and weights Component dimensions Table 1 Component dimensions Component Width (in/cm) Depth (in/cm) Height (in/cm) Compute enclosure 17.6/44.7 32.6/82.8 31.4/79.8 Server blade 2.02/5.13 19.69/50.01 24.48/62.18 I/O expansion enclosure 17.2/43.7 22.5/57.2 6.8/17.3 Component weights Table 2 Compute enclosure weights Component Weight (lb/kg) Max quantity per enclosure...
  • Page 22: Rack Specifications

    Rack specifications Table 4 Compute enclosure weights Total cabinet area with packing materials Dynamic load Rack (HxDxW) U height Width Depth (gross) Static load HP 10642 G2 219 x 121.92 600 mm (23.8 1,000 mm 907.2 kg 1,360.8 kg x 90.3 cm (47.2 in) (2,000 lb) (3,000 lb)
  • Page 23: Electrical Specifications

    Electrical specifications Table 5 Compute enclosure power options Number of power Source voltage Plug or connector Power receptacle cords required (per Source type (nominal) type Circuit type required enclosure) 3–phase 200–220 VAC NEMA L15-30p, 30A 3-phase L15-30R. 3-pole, line-to-line 3-Pole, 4-wire, 3m 4-wire (phase-to-phase), (10ft) power cord...
  • Page 24 Table 8 Compute enclosure 3-phase HP 2400 W power supply specifications (North America/Japan) (continued) Specification Value 3.0m (10ft) Max input current per line cord 24.0 A at 200 VAC 23.1 A at 208 VAC Input requirements Rated input voltage 200 VAC to 240 VAC line-to-line 3–phase Rated input frequency 50–60 Hz Maximum inrush current...
  • Page 25 Table 1 1 Compute enclosure PDU power options Number of power cords required (per Source voltage Power receptacle enclosure leaving the Source/Circuit type (nominal) Plug or connector type required rack) 3–phase 60A 200–220 VAC IEC 309 60A 3-Pole, IEC 309 60A 3-Pole, line-to-line 4 wire, Blue, 3.6m 4 wire, Blue...
  • Page 26: Environmental Specifications

    Table 14 IOX enclosure power requirements Power Required (50–60 Hz) Watts User Expected Maximum Power Typical maximum power or User expected maximum power (Input power at the ac input expressed in Watts and Volt-Amps.) This figure is developed with the absolute maximum configuration running applications designed to draw the maximum power possible.
  • Page 27 HP Integrity Superdome 2 utilizes variable speed fans to realize the most efficient use of air. The volume of air required varies with the temperature of the air supplied to the inlet of HP Integrity Superdome 2. The following table and chart illustrate the necessary volume of air to enable proper operation.
  • Page 28 NOTE: While this chart shows airflow volumes for temperatures exceeding the specified inlet air temperature maximum of 32° C, proper operation above this point is not guaranteed. Because the airflow/watt is quite low for Superdome 2, the exhaust air temperature is, by design, quite high.
  • Page 29: Air Quality Specifications

    Because these temperatures might be significantly higher than the temperatures of the other equipment in the data center, to not over-cool the air, you might have to adjust the set-points of the CRACs or CRAHs higher. Most standalone CRACs and CRAHs use return side temperature regulation rather than supply side.
  • Page 30: Sample Site Inspection Checklist For Site Preparation

    You must understand the acoustic noise specifications relative to operator positions within the computer room when adding HP Integrity Superdome 2 systems to computer rooms with existing noise sources. For more information about general site preparation guidelines, see the Generic Site Preparation Guide.
  • Page 31 Table 17 Site Inspection Checklist (continued) Check either Yes or No. If No, include comment number or date. Comment or Date 1 1. Are floor tiles in good condition and properly braced? Is floor tile underside shiny or painted? If painted, judge the need for particulate test.
  • Page 32 Table 17 Site Inspection Checklist (continued) Check either Yes or No. If No, include comment number or date. Comment or Date Training Number Area or Condition Are personnel enrolled in the System Administrator’s Course? Is on site training required? For more information about general site preparation guidelines, see the Generic Site Preparation Guide.
  • Page 33: Hp Integrity Superdome 2 Insight Display

    3 HP Integrity Superdome 2 Insight Display Insight Display overview The Insight Display enables the rack technician to initially configure the enclosure. It also provides information about the health and operation of the enclosure. The color of the Insight Display varies with the condition of the enclosure health: Blue—...
  • Page 34 Review each setting on the Enclosure Settings screen for accuracy. To change any value, navigate the cursor to the menu option to be edited, and press the OK button. Change the setting to the appropriate value, navigate the cursor to Accept, and then press the OK button to return to the Enclosure Settings menu.
  • Page 35 NOTE: When calculating the Power Limit Watts ac value, derate the circuit to 80% of the maximum to prevent tripping the circuit breaker (United States only). NOTE: If your facility cannot support the calculated peak Watts ac, set the Power Watts ac value to match the capability of your facility.
  • Page 36 ◦ Detach/Attach—Each blade can be individually attached to or detached from the enclosure DVD drive by navigating to that bay and pressing the OK button. ◦ Change—Navigates to the Attach:Enclosure DVD menu where you can attach, attach and reboot, or detach all bays from the DVD drive. ◦...
  • Page 37: Navigating The Insight Display

    If no errors are detected, the rear enclosure UID turns off, and the Insight Display screen illuminates green. Press the OK button to return to the Main Menu. Enclosure and blade hardware setup and configuration is complete. If errors are detected, then the Insight Display screen glows amber, and the Health Summary screen appears.
  • Page 38 The Main Menu of the Insight Display has the following menu options: Health Summary Enclosure Settings Enclosure Info Blade or Port Info Turn Enclosure UID on/off View User Note Chat Mode If the active Onboard Administrator detects a USB key drive with any *.ROM , *.CFG or *.ISO files, a USB menu item appears at the bottom of the Main Menu.
  • Page 39: Health Summary Screen

    TIP: Within any menu option, navigate the cursor to What is This, and press the OK button to view additional information about each setting, option, or alert. The navigation bar contains options to: Navigate forward and backward through alert screens Return to the main menu Accept changes to current settings Cancel changes to current settings...
  • Page 40: Enclosure Settings Screen

    NOTE: A black DVD rectangle indicates no DVD drive is connected to the Onboard Administrator while a dark gray rectangle indicates the DVD drive is present, but that no media is present. A dark green rectangle indicates that media is present, but not actively connected to any server or that all connected servers have issued a disk eject command, so the disk can be removed from the drive.
  • Page 41: Enclosure Info Screen

    TIP: Set a PIN to protect the enclosure settings from changes. Navigate the cursor to a setting or to ?, and press OK to change the setting or get help on that setting. Enclosure Info screen The Enclosure Info screen displays information about the enclosure, including: Active OA IP address Active OA Service IP address Current health status of the enclosure...
  • Page 42: Blade And Port Info Screen

    Blade and Port Info screen The Blade and Port Info screen displays information about a specific server blade. On the first screen, select the server blade number, and then press the OK button. Select Blade Info or Port Info, and press the OK button. To view information about the server blade, select Blade Info and press the OK button.
  • Page 43: Turn Enclosure Uid On/off Screen

    Turn Enclosure UID On/Off screen The Main Menu displays Turn Enclosure UID Off when the enclosure UID is active, and displays Turn Enclosure UID on when the enclosure UID is off. Selecting Turn Enclosure UID On from the main menu turns on the rear enclosure UID LED and changes the color of the Insight Display screen to blue.
  • Page 44: Chat Mode Screen

    Chat Mode screen The Chat Mode screen is used by the remote administrator who uses the web interface to send a message to an enclosure Insight Display. The technician uses the Insight Display buttons to select from a set of prepared responses, or dials in a custom response message on the ? line. To send a response back to the Administrator, navigate the cursor to Send, then press the OK button.
  • Page 45: Power Errors

    When the enclosure UID LED is off, the Insight Display is illuminated amber when any error condition exists. The navigation bar displays the following selections when an error condition exists: Health summary icon— Displays the Health Summary screen Fix This— Suggests corrective action to clear the current error Next Alert—...
  • Page 46: Device Failure Errors

    Device failure errors Device failure errors occur when a component has failed. Device failure errors can occur on all components, including: Server blades Storage blades Power supplies Interconnect modules Onboard Administrator modules Fans ac power inputs To correct a device failure error: Use the arrow buttons to navigate to Fix This, and press OK.
  • Page 47: Booting And Shutting Down The Operating System

    4 Booting and shutting down the operating system Operating systems supported on the server blade HP-UX 1 1i v3 HWE 1009 Booting and shutting down the operating system for HP-UX HP-UX standard boot Use either of the following procedures to boot HP-UX: “Booting HP-UX from the UEFI Boot Manager”...
  • Page 48: Booting Hp-ux In Single-user Mode

    Booting HP-UX in single-user mode Use steps 1–5 from “Booting HP-UX from the UEFI Shell” (page 47) to access the UEFI shell and launch the HPUX.EFI loader. Access the HP-UX Boot Loader prompt (HPUX>) by pressing any key within the 10 seconds given for interrupting the HP-UX boot process.
  • Page 49: Troubleshooting

    5 Troubleshooting The purpose of this chapter is to provide a preferred methodology (strategies and procedures) and tools for troubleshooting complex error and fault conditions. Methodology General troubleshooting methodology The system provides several sources of information for troubleshooting: LED status information Front door display/insight display The OA CLI The OA GUI...
  • Page 50: Gathering Power Related Information (overview)

    Gathering power related information (overview) Gather the power information for all of the system components. Compute enclosure (enclosure 1 and enclosure 2 – if present) Use the show enclosure status and show enclosure powersupply all commands. sd-oa1> show enclosure status Enclosure 1: Status: OK Enclosure ID: OK...
  • Page 51 Diagnostic Status: Internal Data Device Failure Power Cord Indicted Similar information will be displayed for all other power supplies. Collecting power status information for components at the compute enclosure Use the show xfm status all, show blade status all, and show interconnect status all commands to gather information on compute enclosure component power: NOTE: Similar information should be displayed for XFMs 2 through 4.
  • Page 52: Gathering Cooling Related Information (overview)

    UID: Off Powered: On Diagnostic Status: Internal Data Management Processor OK Thermal Warning Thermal Danger I/O Configuration Power OK <<< Device Failure Device Degraded IOX enclosures Use the show IOX power all command to gather information on IOX enclosure power: sd-oa1>...
  • Page 53 Missing Device Indicted show blade status all sd-oa1> show blade status all Blade #1 Status: Power: On Current Wattage used: 1325 Watts Health: OK Unit Identification LED: Off Diagnostic Status: Internal Data Management Processor OK Thermal Warning OK <<<< Thermal Danger OK <<<<...
  • Page 54: Gathering Failure Information (overview)

    Power Device Failure Device Degraded Gathering failure information (overview) To obtain information about failures recorded by the system, use the following commands: L (within HR, run show HR to enter the HR submenu) Show cae sd-oa1> show cae -L Sl.No Severity EventId EventCategory PartitionId EventTime Summary...
  • Page 55: Recommended Troubleshooting Methodology

    Event Subcategory : Unknown Probable Cause : Temperature Unacceptable Event Threshold : 1 Event Time Window (in minutes): 0 Actual Event Threshold : 1 Actual Event Time Window (in minutes): 0 OEM System Model : NA Original Product Number : AH337A Current Product Number : AH337A OEM Serial Number : NA Version Info :...
  • Page 56 Item Name Description UID LED Blue = UID on Health LED Green = OK Flashing yellow = Degraded Flashing red = Critical error NIC LED 1 Indicates the status of the NIC. Solid green = Network linked, no activity Flashing green = Network linked, activity NIC LED 2 Indicates the status of the NIC.
  • Page 57: Power Supply Leds

    Item Name Description Power LED Indicates if the server blade is powered on and active. Green = Powered on and active Flashing yellow = Powered on, not active SUV connector Power supply LEDs NOTE: The power supplies at the top of the enclosure are upside down. Power LED 1 (green) Fault LED 2 (amber) Condition...
  • Page 58: Fan Led

    Fan LED LED color Fan status Solid green The fan is working. Solid amber The fan has failed. Flashing amber See the Insight Display screen. Onboard Administrator LEDs and buttons Item Description Onboard Administrator UID LED Enclosure UID LED and UID button Onboard Administrator health LED Onboard Administrator active LED Onboard Administrator reset button...
  • Page 59: Xfm Leds And Components

    XFM LEDs and components Item Name Description UID LED Blue = UID on Power LED Indicates if the module is powered on. Green = On XFM crossbar fabric port 1 Link Cable Status LED 1 Indicates the status of the Xbar Fabric link.
  • Page 60: Gpsm Leds And Components

    Item Name Description Off = Ok Flashing red = Deconfigured Solid green = Link OK, transmitting at full bandwidth. Alternating green/yellow = Link in service, safe to remove. Flashing yellow = Deconfigured link, safe to remove. CAUTION: Always use the HR user interface stop link command before disconnecting the Superdome 2 crossbar fabric cable.
  • Page 61 Item Name Description Flashing yellow = Critical error External Clock Input LED Indicates the status of the global clock signal distributed to connected enclosures. Flashing green = No clock signal expected Green = OK Flashing yellow = Input fault, cable not connected or connected incorrectly Global clock connector 3 Global clock connector 2...
  • Page 62: Iox Leds And Components

    IOX LEDs and components IOX enclosure front Item Name Description Serial label pull tab Rack release latch (2) Power LED Indicates if the IOX enclosure is powered on. Green = On Health LED Green = OK Flashing yellow = Degraded Flashing red = Critical error UID LED Blue = UID on...
  • Page 63: Iox Enclosure Rear

    IOX enclosure rear Item Name Description Link Cable Status LEDs Indicates the status of the Xbar Fabric link. Solid green = Link OK, transmitting at full bandwidth Alternating green/yellow = Link in service, safe to remove. Flashing yellow = Deconfigured link, safe to remove.
  • Page 64: Pcie Slot Leds And Components

    PCIe slot LEDs and components Item Name Attention LED Power LED PCIe Hot Plug button Slot release latch Each PCIe slot has two LEDs that indicate the status of the PCIe slot: Power LED Attention LED Status Slot is powered off Green Slot is powered on and normal Green...
  • Page 65: Hp Integrity Superdome 2 Onboard Administrator Module Leds And Components

    HP Integrity Superdome 2 Onboard Administrator module LEDs and components Item Name Description Reset button — OA management LAN port Standard CAT5e (RJ-45) Ethernet port (100/1000Mb) which provides access to Superdome 2's management subsystem. Access to the OA's CLI and GUI interfaces, interconnect modules, and iLO features, such as vMedia, require connection to this port.
  • Page 66: Dvd Module Leds And Components

    DVD module LEDs and components Item Name Description USB connector DVD tray DVD activity LED Tray open/close button Manual tray release Health LED Green = OK Flashing yellow = Critical error UID LED Blue = UID on OA GUI The OA GUI provides partition status and FRU information. For more information on using the OA GUI, see the HP Integrity Superdome 2 Onboard Administrator User Guide.
  • Page 67 No status | Firmware Information Normal | Memory Normal | Management Processor No status | Partition Information No status | Memory Utilization No status | Process Information No status | Boot Device Configuration No status | Crash Dump Configuration Normal | FC HBA Normal | IOTree Minor | Network Information ****************************************...
  • Page 68: Health Repository Viewer

    [Component]: Processors ------------------------------------------------------- [Instance]: 1 **************************************************** [Hash ID]: Processors:b67cbfdcx3041aa68 [Test Name]: HP:CpuDiag [Job ID]: 20120713105142-0 [Status]: Complete **************************************************** [Instance]: 2 **************************************************** Health Repository viewer The Health Repository User Interface displays the information from the HR database. The HR database contains current state and history covering both service events and the results of error events analysis.
  • Page 69: Viewing The List Of Indicted Components

    well. For example, DIMMs and CPU sockets on an inserted blade will be acquitted. Any deconfigurations will be reversed. AC power cycle or CLI poweron xfabric command — HR will assume that the required service has been accomplished for the entire complex. All FRUs and sub-FRUs will be acquitted and reconfigured.
  • Page 70: Viewing Deconfigured Components

    Requested Deconfig State: Configured Current Deconfig State: Configured FRU Type: CPU Socket Location: 0x0100FF01FF00FF11 enclosure1/blade1/socket0 Timestamp: Mon May 18 16:05:57 2009 Indictment State: Indicted Requested Deconfig State: Configured Current Deconfig State: Configured --- end report --- 2 records shown Viewing deconfigured components The show deconfig will list all components in the complex which are deconfigured or have a pending request to be deconfigured.
  • Page 71: Viewing Recent Service History

    FRU Type: CPU Socket Location: 0x0100FF01FF00FF11 enclosure1/blade1/socket0 Timestamp: Mon May 18 16:11:19 2009 Indictment State: Acquitted Requested Deconfig State: Configured Current Deconfig State: Deconfigured --- end report --- 2 records shown NOTE: The requested and current deconfiguration states shown in the examples above are not the same.
  • Page 72: Subcomponent Isolation And Deconfiguration Displays

    - SubFru Isolation - SubFRUs requiring service shown here. If none, section omitted. - SubFru Deconfiguration - Deconfig’ed subFRUs shown here. If none, section omitted. - Related Locations - 0x0B00FFFF03FFFF54 (Cohorts. If none, section omitted.) Subcomponent isolation and deconfiguration displays Subcomponent isolation refers to the subcomponents of a part that can require service.
  • Page 73 The log can be filtered using the following items: blade number partition number alert level The following format options are also available: Keyword – This is the default format for all viewers. The keyword format supplies the following information about an event: ◦...
  • Page 74: Sel And Fpl Viewers

    Alert filter will cause events at the selected alert filter and below to be shown 0: Minor Forward Progress 1: Major Forward Progress 2: Informational 3: Warning 5: Critical 7: Fatal The following event filter options are available: B: Blade P: Partition V: Virtual Partition U: Unfiltered...
  • Page 75 ◦ hexadecimal dump of event records ◦ event ID keyword Raw hex – The raw hex format supplies following information about an event: ◦ hexadecimal dump of event records Text – The text format supplies the following information about an event: ◦...
  • Page 76 Current filter option: Unfiltered Current format option: Extended Keyword MP:VWR (<cr>,<sp>,+,-,?,H,C,F,I,L,J,D,K,E,R,T,B,P,V,U,/,\,N,0,1,2,3,5,7,<Ctrl-b>) > Location: Enclosure, Device Bay, Socket, Core, Thread AL: Alert Level Event# Location nPar: AL Encoded Field Data Field Keyword vPar Timestamp 1,1,0,0,0 255:255 0 030026a701e10000 0000000000050014 EFI_DRIVER_VERSION 1,1,0,0,0 255:255 0 03001af101e10000 01010000165014e4 EFI_DRIVER_LOCATION 1,1,0,0,0...
  • Page 77: Core Analysis Engine

    None 2 4480201f00e10023 0100ff01ffffff94 OA_HWMGR_DAEMON_BLADE_POWER_ON_SUCCESS 04/24/2012 06:27:51 PDHC 14:3 2 438028d300e10021 0000000000000150 BLADE_DIMM_VOLTAGE 04/24/2012 06:27:49 None 2 4480201d00e1001f 0100ff01ffffff94 OA_HWMGR_DAEMON_BLADE_POWER_ON_CONTINUE 04/24/2012 06:27:49 None 2 4b00260300e1001e 010000004f96aa53 OA_REQUESTS_POWER_CHANGE 04/24/2012 06:27:47 None 2 4480201a00e1001c 0100ff01ffffff94 OA_HWMGR_DAEMON_BLADE_POWER_ON_WAITING 04/24/2012 06:27:47 2 448025a900e1001a 0100ff03ffffff94 PARCON_NPAR_RSRC_ACTIVATION_SKIPPED 04/24/2012 06:27:45 None 2 44801ff800e10018 0100ff01ffffff94 BLADE_STATUS_DEGRADED...
  • Page 78 Run the SHOW CAE command with options: SHOW CAE {-L <arguments> | -E <arguments> | -C <arguments>} To see CAE event viewer options: [MFG Shell Enabled] > SHOW CAE -h SHOW CAE : This command can be used to view/clear the indications using the following options (-L) [(-e) ([eq:|ne:|le:|ge:](0|1|2|3|4|5|6|7))] | (-L) [(-e) ([bw:(0|1|2|3|4|5|6|7),](0|1|2|3|4|5|6|7))] : Search based on severity values:...
  • Page 79: Hp Integrity Superdome 2 Onboard Administrator

    Recommended Action 1 : Check the XFabric links. The FRU's used to implement the link that caused the MCA is included as a reference. Check for physical damage on the FRU connection points and ensure proper mating/seating occurs. Check the system error logs for other events describing previous XFabric link failures. If the problem persists, replace only one FRU at a time in the order given below.
  • Page 80: Locally Accessing The Onboard Administrator

    At the prompt, enter telnet <OA IP address> and then press Enter. For example, telnet 192.168.100.130. Enter a valid user name and press Enter. Enter a valid password and press Enter. The CLI command prompt appears. Enter commands for the Onboard Administrator. To end the remote access telnet session, at the CLI command prompt, enter Exit, Logout, or Quit.
  • Page 81: Troubleshooting Processors

    Parameter Value Parity None Stop bits Protocol None When prompted, enter a valid user name, and then press Enter. Enter a valid password, and then press Enter. The CLI command prompt appears. Enter commands for the Onboard Administrator. To end the terminal session, enter Exit at the prompt. NOTE: If the serial session is not closed properly using the exit command, it can cause the console to respond slowly.
  • Page 82: I/o Firmware

    System firmware can be updated if the complex is already running firmware bundle 2.2.27 or higher. For any firmware bundle release of 1.x.y a complex outage is required. System firmware will be updated through the OA (either a USB key is inserted in the USB slot at the DVD assembly or using an FTP server ).
  • Page 83: Troubleshooting Partitions

    Select your product. Select your operating system or Cross operating system (BIOS, Firmware, Diagnostics, etc.). This takes you to the product download page. Select the appropriate download, and follow the instructions. NOTE: If the Superdome 2 system already has firmware bundle 2.2.27 or later installed, then it is possible to update firmware without taking all the partitions down at once.
  • Page 84: Troubleshooting Camnet Issues

    EBIPA Settings - Device Bay iLO Processors Domain: Subnet Mask: 255.255.255.0 Gateway: 172.22.aaa.bbb DNS Server1: 0.0.0.0 Server2: 0.0.0.0 Server3: 0.0.0.0 Bay Enabled EBIPA Address Current Address Device Type --- ------- --------------- --------------- ------------ 172.22.a.b 172.22.a.b Server Blade [Absent] [Absent] 172.22.a.b 172.22.a.b Server Blade SHOW OA NETWORK ALL...
  • Page 85: Troubleshooting Fabric Issues

    Test complete NOTE: The Test camnet command can be used on a single FRU while all partitions are running. Troubleshooting fabric issues The Superdome 2 system has fabric connections between the following major components: Blade and XFM modules via enclosure upper backplane. IOX and XFM modules using J-LINK cables XFM and XFM modules using J-LINK cables (B32s only) To determine the healthy status for all crossbar connections, use the command HR>...
  • Page 86: Troubleshooting Mcas

    Clocks test started... Blade Sys Clk 0 Sys Clk 1 ========== ========== ========== Blade 1/1 Blade 1/2 Blade 1/3 Blade 1/4 Blade 1/5 Blade 1/6 Blade 1/7 Blade 1/8 GPSM Int Clk Ext Clk ========== ========== ========== GPSM 1/1 * ---- GPSM 1/2 * ----...
  • Page 87 Temperature sensors are found on: I/O baseboard, where the processors provide an integrated temperature sensor. Status panel, where a thermal sensor detects the ambient room temperature. This sensor reading is the main parameter used to regulate fan speed, under normal conditions. For detailed environmental specifications, see “Environmental specifications”...
  • Page 88: Support And Other Resources

    6 Support and other resources Contacting HP Before you contact HP Be sure to have the following information available before you call contact HP: Technical support registration number (if applicable) Product serial number Product model name and number Product identification number Applicable error message Add-on boards or hardware Third-party hardware or software...
  • Page 89: Installing Hp Insight Remote Support Software

    Installing HP Insight Remote Support Software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable improved delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24x7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s service level.
  • Page 90 Commands and other text that you type. User input Variable The name of a placeholder in a command, function, or other syntax display that you replace with an actual value. WARNING! A warning calls attention to important information that if not understood or followed will result in personal injury or nonrecoverable system issues.
  • Page 91: A Utilities

    A Utilities UEFI UEFI is an OS and platform-independent boot and preboot interface. UEFI resides between the OS and platform firmware, allowing the OS to boot without having details about the underlying hardware and firmware. UEFI supports boot devices, uses a flat memory model, and hides platform and firmware details from the OS.
  • Page 92 Table 19 UEFI Shell commands (continued) UEFI Shell command Definition dblk Displays one or more blocks from a block device dbprofile Manages direct boot profiles default Sets default values devices Displays the list of devices managed by UEFI drivers devtree Displays the UEFI Driver Model-compliant device tree Displays UEFI handle information disconnect...
  • Page 93: Using The Boot Maintenance Manager

    Table 19 UEFI Shell commands (continued) UEFI Shell command Definition Displays or modifies MEM/MMIO/IO/PCI/PCIE address space mode Displays or changes the console output device mode mount Mounts a file system on a block device Moves one or more files or directories to another location openinfo Displays the protocols and agents associated with a handle palproc...
  • Page 94: Boot Options

    Boot From File Set Boot Next Value Set Time Out Value Reset System Boot Options The Boot Options menu contains the following options: Add Boot Option Delete Boot Option Change Boot Order Add Boot Option Use this option to add items to the Boot Options list. To add a boot option: Utilities...
  • Page 95: Delete Boot Option

    Select a boot device type. Use the File Explorer menu to locate the correct boot device. Delete Boot Option Use this option to delete boot options from the Boot Options list. NOTE: This does not delete any files, applications, or drivers from your server. To delete items from the boot list: Press spacebar to toggle the check box for each boot option that you want to delete.
  • Page 96: Driver Options

    To change the boot order: Select an item on the boot order list. Using the + and - keys, move the selection to the preferred position in the boot order list. Press Enter when the item is in the preferred position. Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager.
  • Page 97: Delete Driver Option

    Select Add Driver Using File. Use the File Explorer menu to locate the correct driver. Delete Driver Option Use this option to delete driver options. NOTE: This does not delete any files, applications, or drivers from your server. To delete driver options: Press spacebar to toggle the check box for each driver that you want to delete.
  • Page 98: Console Options

    Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager. Console Options The Console Options menu is now disabled. Use the conconfig command from the UEFI Shell to set console options. Boot From File Use this option to manually run a specific application or driver.
  • Page 99: Set Time Out Value

    Set Time Out Value Use this option to set the duration for which the server pauses before attempting to launch the first item in the Boot Options list. Interrupting the timeout during the countdown stops the Boot Manager from loading any boot options automatically.
  • Page 100 Access to the OA can be restricted by user accounts. User accounts are password protected and provide a specific level of access to the server (not OS) and OA CLI commands. For more information on the Onboard Administrator, see the HP Integrity Superdome 2 Onboard Administrator User Guide.
  • Page 101: Standard Terms, Abbreviations, And Acronyms

    Standard terms, abbreviations, and acronyms ASCII American standard code for information interchange. ASIC Application-specific integrated circuit. Boot console handler. Corrected platform errors. CRAC Computer room air conditioner. CRAH Compute room air handler. DHCP Dynamic host configuration protocol. Domain name system. Extensible firmware interface.
  • Page 102 POSSE Pre-OS system start-up environment. RETMA Radio Electronics Television Manufacturers Association System abstraction layer. SDRAM Synchronous dynamic random access memory. System event log. System insight manager. SMBIOS System management BIOS. Secure Shell. Translation look-aside buffer. Transfer of control. UEFI Unified extensible firmware interface, replaces EFI. Unit identification.
  • Page 103: Index

    Index alerts EFI see UEFI Configuration errors, environmental specifications, Cooling errors, errors Device failure errors, errors and error logs, Insight Display errors, Insight Display, Location errors, Power errors, Fan bay numbering, Blade slot Fan bay numbering, numbering, fan LED, boot option firmware add, updates,...
  • Page 104 system event log, LEDs DVD module, telnet session, Enclosure UID, terminal emulator session, fan, troubleshooting GPSM, environment, Onboard Administrator, firmware, XFM, methodology, LEDs, power supply, overview, local access, processors, system console, troubleshooting tools, Onboard Administrator, local access, remote access, UEFI, Onboard Administrator components commands, HP Superdome 2 Onboard Administrator components,...

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