Resolving Connection Issues; Resolving Controller Module Issues - Smart Technologies SMART Board 800ixe-SMP Configuration And User's Manual

C H A P T E R 7
Troubleshooting your interactive whiteboard system

Resolving connection issues

To resolve connection issues, complete the following tasks:
Confirm that the ACP cable harness's DB9M RS-232 connector is properly connected to the
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Control connector on the projector.
Confirm that the USB cable, which is located on the underside of the pen tray, is properly
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connected from the interactive whiteboard to the ACP.
Confirm that the USB cable is properly connected from a fully functional USB receptacle on the
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computer to the correct USB receptacle on the ACP.
Confirm that the projector's on-screen menu option for the USB receptacle is set to the correct
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video source.
If necessary, complete additional troubleshooting on any devices between the USB connection
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from the computer to the interactive whiteboard system, including any USB hubs and
extension cables.
N O T E S
If you're using the CAT 5 USB extender, see Troubleshooting tips for the CAT 5 USB
o
extender for SMART Board 800 series interactive whiteboards
(smarttech.com/kb/147499).
Computers connected to the ACP override computers connected to the CAT 5 USB
o
extender. If you connect two computers to the ACP, and a third computer is connected
to the CAT5-XT, the CAT5-XT will only work on the video inputs that don't have any
USB ports mapped to them on the projector menu.

Resolving controller module issues

If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard's power cable, wait 10 seconds, and then reconnect it.
If the issue persists, update the firmware as documented in the SMART Board 800 series interactive
whiteboard user's guide (smarttech.com/kb/144817).
If the Ready light indicates that a firmware update is in progress but no update is actually taking
place, disconnect the interactive whiteboard's power cable, wait a few seconds, and then reconnect
it.
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